Car rental at Houston George Bush Intcntl Airport

Pros: Nothing

Cons: Huge wait times, dirty car, increased pricing at checkout, mean staff, the worst experience

Pros: Worse experience of my life. I agreed to pay about $243 for my rental through rental cars and when I went to pick my car up, I ended up paying $774 which is ridiculous. The lady checking me out at the Thrifty counter told me I HAD to purchase extra services such as insurance, gas, etc. she made it seem like I had no other option. I can’t believe she had to lie to me just so she could overcharge me. When I called thrifty, I talked to a representative and they gave me no options. They told me that the manager was not able to do anything and not provide me with any compensation. They were not helpful at all and I am very Disappointed with the service. Unless thrifty reaches out, I will never do business again and I will tell all my friends and family tonight rent a car through thrifty. I don’t understand why you have to train your workers to lie to over charge customers. And then when I reach out and talk to representatives about it, they tell me that nothing can happen.

Cons: customer service

Pros: The girl work in parking lot tell me which car to get she is super kind and friendly. Also the guy at the check point when I drove out the car he is helping and friendly.

Cons: The 2 guys work as receptionists at the front desk their attitude is very rude. Not sure if they are tired of working. The first guy forced me to add insurance without my consent. The second guy is worst, when I lost my paper work and go back to him, he don’t want to reprint it. Instead he ask for me driver license and credit dar to charge me double. So I got 2 cars at same time. And I asked him to fix it he said: “it’s time I gotta go no time for u. I’m outta here. that secundaria guy even coursed: “oh u don’t have insurance on this car wish u the best. And when accidents happen u will know” really really bad attitude and unprofessional at all.

Cons: It would have been better if the car didn't smell like cigarettes smoke

Pros: They were closed when our plane arrived, so we weren't able to get the rental car at all. We had to wait an hour for an Uber and had to pay a lot for that ride.

Cons: Have someone there until all flights have arrived.

Pros: nothing.

Cons: Once we arrived in Houston, there was a 2 hour line even though we had reservations for the car. After we spoke to a representative, there was another line waiting for cars, as they did not have some readily available. After we finally got a car, it smelled so bad (from smoking) I almost threw up but did not want to have to wait for another car. We stopped to get air refreshners to help with the smell but it did not do anything. The car smelled so bad that we avoided driving as much as possible. Very bad experience.

Pros: The drop off was easy, the car was nice. Although it was a Hertz rental that Thrifty rented to me.

Cons: I waited in line for 2 hours for Thrifty to tell me that I would have to wait 2 more hours for my car to be ready (It was 1PM at this point and I was scheduled for pickup at 12PM.). I didn't have the additional time to wait as I was in town for a wedding, so I paid a higher price for an upgrade. Customer service is poor with this company as it bad practice to give a customer no option but to upgrade and require them to pay the difference.

Pros: The staff was courteous at drop off but pick up staff was not.

Cons: I expected to get the luxury car or similar to it at reservation online purchase, It was not a luxury car. I seen and could have got that Chevrolet for hundreds of dollars less. I feel I was had paying for a luxury car but didn't get it. I expect money back.

Cons: They let us reserve a car for pickup after 10pm, but didn’t tell us they would close at 10pm before we arrived. We were forced to pay the walk-up rate at another agency to get a car.

Pros: We could not even get our car picked up, as there was a line of hundreds of people with just two counter people. Thrifty is horribly disorganized at IAH. We decided to cancel our reservation and walk to another company/pay more to rent a car.

Pros: The drop off was easy

Cons: Line was too long, need more staff, over charged me

Pros: Honestly nothing

Cons: Everything, start with your customer service and go from there

Cons: Car had mechanical issues

Pros: The car was nice

Cons: The pick line was about 1.5 hours, and the ensurance was way to expensive

Pros: The drop off was the only easy part of this whole process

Cons: I stood in line for over two hours to get to the counter. The guy at the counter said that they didn’t use third party apps so he couldn’t honor the price on my reservation. When I called the next day to extend my rental one more day, the lady said that she couldn’t do anything over the phone and that I would have to go to a thrifty counter and do it there. The only thrifty counter that I found was in the airport and that was another hour and a half wait to be able to extend my rental. I will NEVER use Thrifty, Dollar or Hertz again.

Pros: The car was OK

Cons: We spent 4 (four!!) hours waiting for the car

Cons: Thrifty/Dollar rental service at IAH was ABOMINABLE. There was a line of at least 150 people when I got in line, and the line grew to over 200 before they brought in additional help. Most of the customers had pre-paid so they could not cancel. Thrifty/Dollar abused their customers because they could do so without fear of losing their prepaid business. I will never use Thrifty or Dollar again.

Pros: Drop-off was easy.

Cons: It was extremely difficult to find the location for pick-up at HIA. They were very slow at the counter and the car was not ready. The relationship between Thrifty and Hertz was not explained, which would have made everything better. We did not understand why we were constantly referred to Hertz, which in turn sent us back to Thrifty. The same goes for Dollar. They had one person at each counter and eventually we figured out that both could serve us. It was just a mess.

Pros: nothing, really.

Cons: i got an SUV with 53,000 miles so it was pretty beatup. I paid for a premium SUV(Suburban size) and i got a Yukon. When i asked for a refund, the response was "do you want this or not". The check in team was OK but the folks downstairs who give you the vehicle were very hostile at IAH airport.

Pros: Yes

Cons: A tire went flat on my trip and there was no spare tire. Roadside assistance told me to buy a new tire since I was so rural so I spent $130 on a new tire. Now customer assistance won't refund my money and only offered me a $100 voucher as compensation.

Pros: That I got to my destination.

Cons: I didn't get the car that I reserved, the one I did get had a smoker in it previously, they pointed to the car and that was it. They didn't even walk around it to note the dents and scratches. Nobody to check it in. Had to use a do box.

Pros: My rental car was canceled due to issues with the vehicle, how can I get a refund for the insurance because I didn’t have a car?

Cons: Everything

Pros: The drop off was unprofessional. I’m still being charged daily for a rental I dropped off 3 days ago. I can’t get in contact with anyone from the airport location to resolve my issues

Cons: Direct communication with the location. I’m still trying Thot get in contact with the IAH location to resolve my card being charged daily for a rental I turned in 3 days ago. This is ridiculous

Pros: Staff was fine. The car was disgustingly dirty like it was never cleaned

Cons: Clean car

Pros: Tricked into extra costs

Cons: Tricked into extra charges.

Cons: I had to cancel Houston trip due to COVID spike and did not get a reimbursement on the rental due to fine print in contract.