Car rental at Houston George Bush Intcntl Airport

1 location at Houston George Bush Intcntl Airport

╳

Alamo reviews

Car rental locations

Alamo

Locations at Houston George Bush Intcntl Airport

17300 Palmetto Pnes

+1 833 511 1743

Monday	07:00 - 23:59
Tuesday	07:00 - 23:59
Wednesday	07:00 - 23:59
Thursday	07:00 - 23:59
Friday	07:00 - 23:59
Saturday	07:00 - 23:59
Sunday	07:00 - 23:59

All Alamo reviews

Alamo reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

7.2

Pros: The convenience of pickup and dropoff service & proximity to IAH Airport.

Cons: 500+$ wk is excessive. Y'all should give breaks based on the mileage. I used my rental for only about 80mi in a week's time...

Reviewed Dec 2019

review from
10.0

Pros: Staff were professional, positive, and friendly.

Reviewed Dec 2019

review from
10.0

Pros: Good price and value.

Cons: N/A

Reviewed Nov 2019

review from
2.8

Cons: I was scammed when I picked up my rental. I booked the special the one that you don't know what you are getting until you are there. I arrived and the man told me they only had pick ups, when I got back home from my vacation I noticed an upgrade charge which i think i shouldn't have to pay for upgra

Reviewed Jul 2019

review from
10.0

Pros: They where very friendly and professional

Cons: I would Not Change a thing.... the service was awesome

Reviewed May 2019

review from
10.0

Pros: SUPER FAST PICK UP AND DROP OFF!

Cons: CLEAN AND NEW VEHICLE EVERY TIME AND THE BEST PRICE AROUND!

Reviewed Mar 2019

review from
10.0

Pros: The staff in Houston was fantastic - fastest processing ever and super friendly. Same upon return - made everything so easy - thank you!

Reviewed Feb 2019

review from
10.0

Pros: This was one of the best car rentals I've ever had. I only wish it was longer. Thanks for making this part of our trip great.

Cons: Built-in / free navigation. most people use their phone with Waze, Google maps, etc. Rental companies must earn a lot off renting sat nav units you'd think?

Reviewed Jan 2019

review from
2.0

Hidden Charges Not Included in the Itinerary!!

Cons: Insurance company Allianz (partners with kayak) charged me additional 18$ in addition to the grand total mentioned in the itinerary.

Reviewed Jan 2019

review from
10.0

Pros: Service and friendliness was amazing.

Reviewed Jan 2019

review from
10.0

Bueno

Pros: Todo el trato y la organización que tienen para sus clientes

Cons: N/A

Reviewed Jan 2019

review from
7.6

Loved the car

Pros: The Cadillac XTS is a real nice cruising vehicle for adults. Front and back seating was spacious. Good sound system, luxury touches, and a beautiful vehicle. Large trunk. Good handling with good pick up. Very quiet smooth ride. Good gas mileage.

Cons: My car was not clean on the outside, completely. I would suggest Alamo and other rental cars properly marquee the upper level driving airport drop off earlier, with adequate signage. It was very confusing and car rental employees on lower level could not adequately explain where the other rental cars were to be dropped off at the International Houston Airport. IAH Otherwise very satisfied!

Reviewed Jan 2019

review from

10.0

Pros: Staff were professional, positive, and friendly.

Reviewed Dec 2019

review from
10.0

Pros: Good price and value.

Cons: N/A

Reviewed Nov 2019

review from
10.0

Pros: They where very friendly and professional

Cons: I would Not Change a thing.... the service was awesome

Reviewed May 2019

review from
10.0

Pros: SUPER FAST PICK UP AND DROP OFF!

Cons: CLEAN AND NEW VEHICLE EVERY TIME AND THE BEST PRICE AROUND!

Reviewed Mar 2019

review from
10.0

Pros: The staff in Houston was fantastic - fastest processing ever and super friendly. Same upon return - made everything so easy - thank you!

Reviewed Feb 2019

review from
10.0

Pros: This was one of the best car rentals I've ever had. I only wish it was longer. Thanks for making this part of our trip great.

Cons: Built-in / free navigation. most people use their phone with Waze, Google maps, etc. Rental companies must earn a lot off renting sat nav units you'd think?

Reviewed Jan 2019

review from
10.0

Pros: Service and friendliness was amazing.

Reviewed Jan 2019

review from
10.0

Bueno

Pros: Todo el trato y la organización que tienen para sus clientes

Cons: N/A

Reviewed Jan 2019

review from

7.2

Pros: The convenience of pickup and dropoff service & proximity to IAH Airport.

Cons: 500+$ wk is excessive. Y'all should give breaks based on the mileage. I used my rental for only about 80mi in a week's time...

Reviewed Dec 2019

review from
7.6

Loved the car

Pros: The Cadillac XTS is a real nice cruising vehicle for adults. Front and back seating was spacious. Good sound system, luxury touches, and a beautiful vehicle. Large trunk. Good handling with good pick up. Very quiet smooth ride. Good gas mileage.

Cons: My car was not clean on the outside, completely. I would suggest Alamo and other rental cars properly marquee the upper level driving airport drop off earlier, with adequate signage. It was very confusing and car rental employees on lower level could not adequately explain where the other rental cars were to be dropped off at the International Houston Airport. IAH Otherwise very satisfied!

Reviewed Jan 2019

review from

2.8

Cons: I was scammed when I picked up my rental. I booked the special the one that you don't know what you are getting until you are there. I arrived and the man told me they only had pick ups, when I got back home from my vacation I noticed an upgrade charge which i think i shouldn't have to pay for upgra

Reviewed Jul 2019

review from
2.0

Hidden Charges Not Included in the Itinerary!!

Cons: Insurance company Allianz (partners with kayak) charged me additional 18$ in addition to the grand total mentioned in the itinerary.

Reviewed Jan 2019

review from

Rated #2

National

8.5 Excellent (7 reviews)

1 location at Houston George Bush Intcntl Airport

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National reviews

Car rental locations

National

Locations at Houston George Bush Intcntl Airport

17300 Palmetto Pnes

+1 833 511 1745

Monday	05:30 - 23:59
Tuesday	05:30 - 23:59
Wednesday	05:30 - 23:59
Thursday	05:30 - 23:59
Friday	05:30 - 23:59
Saturday	05:30 - 23:59
Sunday	05:30 - 23:59

All National reviews

National reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

6.8

Cons: Staff are rude

Reviewed Aug 2017

review from
5.6

Car wasn't available

Cons: I had specifically booked a convertible, and it was not available when I arrived for pick up

Reviewed Nov 2016

review from
6.8

Cons: El personal es grosero

Reviewed Aug 2017

review from
5.6

El coche no estaba disponible

Cons: Había reservado específicamente un convertible, y no estaba disponible cuando llegué para recogerlo

Reviewed Nov 2016

review from

6.8

Cons: Staff are rude

Reviewed Aug 2017

review from
6.8

Cons: El personal es grosero

Reviewed Aug 2017

review from

5.6

Car wasn't available

Cons: I had specifically booked a convertible, and it was not available when I arrived for pick up

Reviewed Nov 2016

review from
5.6

El coche no estaba disponible

Cons: Había reservado específicamente un convertible, y no estaba disponible cuando llegué para recogerlo

Reviewed Nov 2016

review from

Rated #3

Enterprise

8.3 Excellent (96 reviews)

1 location at Houston George Bush Intcntl Airport

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Enterprise reviews

Car rental locations

Enterprise

Locations at Houston George Bush Intcntl Airport

17300 Palmetto Pines

+1 833 628 9676

Monday	07:00 - 23:59
Tuesday	07:00 - 23:59
Wednesday	07:00 - 23:59
Thursday	07:00 - 23:59
Friday	07:00 - 23:59
Saturday	07:00 - 23:59
Sunday	07:00 - 23:59

All Enterprise reviews

Enterprise reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.2

Pros: Not any fault of Enterprise, but the car rental facility at IAH is vast and confusing for many people.

Reviewed Jul 2020

review from
10.0

Pros: Staff were very helpful and knowledgeable and were able to answer all of my questions.

Reviewed Jan 2020

review from
10.0

Pros: Staff was friendly and helpful. The pickup/drop off was easy and efficient.

Reviewed Dec 2019

review from
2.0

Pros: At pick up the staff hand the cars in a dark spot and pretty much do not let you check the car very much, but at Drop Off they inspect the car with magnifying glass. The drop off person was absolutely rude and made a damage complaint on the car for something that I did’t do to the car, plus argued that the dent was 2 times bigger than wat it really was just to be able to charge me for that. Awful service at drop of.

Cons: Would been better if I would of use a different company that really do the process as they are supposed to do from de beginning.

Reviewed Nov 2019

review from
10.0

Pros: Customer service was very helpful

Reviewed Sep 2019

review from
8.4

Pros: Staff was very friendly and helpful. Pick up and drop off very easy.

Cons: The inside of the car was pretty unpleasant smelling.

Reviewed Jun 2019

review from
10.0

Pros: Staff was very helpful and friendly.

Cons: Overall great experience!

Reviewed Mar 2019

review from
9.2

Pros: The staff was super friendly, very easy pick up, they explained to me when I asked questions, I had a great selection of cars and the car was clean, safe, etc. my drop off was fast, they printed my receipt quickly and I was on my way. I will rent from them again and usually I rent from National.

Cons: the price was a little much for a chevy Malibu, but I honestly haven't seen what I remember as being a reasonably priced rental car in a long time....

Reviewed Jan 2019

review from
9.2

Pros: Staff was very professional and the drop off was just as good.

Cons: Have a better knowledge of the navigational system. Houston Texas is not an easy city to drive through, around or in. The person handing me the car was not sure how it worked, I could have used that system to aid in driving in Houston Traffic.

Reviewed Jan 2019

review from
2.0

Cons: The car was dirty. The windshield wipers were not working properly, the alignment on the car was off, it did not feel safe to drive. I called Hertz about a replacement vehicle and I was left on terminal hold and kept being transferred and eventually hung up on. Additionally I was charged $26 for radio usage which I was not breifed about at all. I’m a frequent renter with hertz and have never had this poor of an experience with a vehicle or service.

Reviewed Jan 2019

review from
2.0

Rental

Cons: The rental wasn’t what we expected, we had to pay more than we thought and we couldn’t even have it for the time we wanted it for I was very upset!

Reviewed Dec 2018

review from
4.0

Cons: No check in sheet at drop off.

Reviewed Nov 2018

review from

9.2

Pros: Not any fault of Enterprise, but the car rental facility at IAH is vast and confusing for many people.

Reviewed Jul 2020

review from
10.0

Pros: Staff were very helpful and knowledgeable and were able to answer all of my questions.

Reviewed Jan 2020

review from
10.0

Pros: Staff was friendly and helpful. The pickup/drop off was easy and efficient.

Reviewed Dec 2019

review from
10.0

Pros: Customer service was very helpful

Reviewed Sep 2019

review from
10.0

Pros: Staff was very helpful and friendly.

Cons: Overall great experience!

Reviewed Mar 2019

review from
9.2

Pros: The staff was super friendly, very easy pick up, they explained to me when I asked questions, I had a great selection of cars and the car was clean, safe, etc. my drop off was fast, they printed my receipt quickly and I was on my way. I will rent from them again and usually I rent from National.

Cons: the price was a little much for a chevy Malibu, but I honestly haven't seen what I remember as being a reasonably priced rental car in a long time....

Reviewed Jan 2019

review from
9.2

Pros: Staff was very professional and the drop off was just as good.

Cons: Have a better knowledge of the navigational system. Houston Texas is not an easy city to drive through, around or in. The person handing me the car was not sure how it worked, I could have used that system to aid in driving in Houston Traffic.

Reviewed Jan 2019

review from

8.4

Pros: Staff was very friendly and helpful. Pick up and drop off very easy.

Cons: The inside of the car was pretty unpleasant smelling.

Reviewed Jun 2019

review from

2.0

Pros: At pick up the staff hand the cars in a dark spot and pretty much do not let you check the car very much, but at Drop Off they inspect the car with magnifying glass. The drop off person was absolutely rude and made a damage complaint on the car for something that I did’t do to the car, plus argued that the dent was 2 times bigger than wat it really was just to be able to charge me for that. Awful service at drop of.

Cons: Would been better if I would of use a different company that really do the process as they are supposed to do from de beginning.

Reviewed Nov 2019

review from
2.0

Cons: The car was dirty. The windshield wipers were not working properly, the alignment on the car was off, it did not feel safe to drive. I called Hertz about a replacement vehicle and I was left on terminal hold and kept being transferred and eventually hung up on. Additionally I was charged $26 for radio usage which I was not breifed about at all. I’m a frequent renter with hertz and have never had this poor of an experience with a vehicle or service.

Reviewed Jan 2019

review from
2.0

Rental

Cons: The rental wasn’t what we expected, we had to pay more than we thought and we couldn’t even have it for the time we wanted it for I was very upset!

Reviewed Dec 2018

review from
4.0

Cons: No check in sheet at drop off.

Reviewed Nov 2018

review from

Rated #4

Avis

8.2 Excellent (39 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Avis reviews

Car rental locations

Avis

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines

+1 281 443 5800

Monday	08:00 - 23:00
Tuesday	08:00 - 23:00
Wednesday	08:00 - 23:00
Thursday	08:00 - 23:00
Friday	08:00 - 23:00
Saturday	08:00 - 23:00
Sunday	08:00 - 23:00

All Avis reviews

Avis reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

4.0

Pros: Staff was very rude.

Reviewed Jul 2020

review from
10.0

Pros: As always service is awesome and professional.

Cons: Free snacks and drinks???? A clean car is more than enough....

Reviewed Nov 2019

review from
7.6

Cons: Pick up process was slow. Drop off at the Waco local airport was pretty bad. The signage at the airport does not point you to the right place.

Reviewed Oct 2019

review from
2.0

Cons: When I came to pay for the car thay change price 33$ become 100$

Reviewed Feb 2019

review from
10.0

Excellent experience

Pros: Convenient for transportation to and from IAH and Richmond, TX.

Cons: Nothing

Reviewed Dec 2018

review from
6.4

Pros: Upgraded me due to errors on their end.

Cons: The wait at 1am was nearly an hour long with one poor woman working the desk. The amount quoted to me was not the price Avis had on file and it took a bit to sort out the $350 difference. The original car in the lot was a sedan when I had booked an SUV and I had to return to the counter.

Reviewed Dec 2018

review from
8.8

An easy rental in Houston

Pros: The car was nice and new, brought around to me by a friendly Avis employee.

Cons: It took some time waiting on the shuttle bus. And a little extra time waiting to check out upon return. However, I was early for my flight so in this rare case it didn't matter. Friendly Avis staff either way.

Reviewed Oct 2018

review from
9.6

Pros: Great customer service, the car was clean and comfortable

Cons: The registration tag on the license plate was expired

Reviewed Nov 2017

review from
4.0

Cons: Car had strong cigarette smell and was not clean, garbage inside, had to spend time cleaning it.

Reviewed Oct 2017

review from
4.4

Did not get the type of car I booked

Pros: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.

Cons: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip. The desk agent rushed me out and did not offer me any option to request a larger vehicle. When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima. The music was turned ALL the way up in the car. Ugh. Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it. It was a very disappointing experience.

Reviewed May 2017

review from
4.8

Cons: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.

Reviewed May 2017

review from
7.2

Cons: Too many hidden costs.

Reviewed Dec 2016

review from

10.0

Pros: As always service is awesome and professional.

Cons: Free snacks and drinks???? A clean car is more than enough....

Reviewed Nov 2019

review from
10.0

Excellent experience

Pros: Convenient for transportation to and from IAH and Richmond, TX.

Cons: Nothing

Reviewed Dec 2018

review from
8.8

An easy rental in Houston

Pros: The car was nice and new, brought around to me by a friendly Avis employee.

Cons: It took some time waiting on the shuttle bus. And a little extra time waiting to check out upon return. However, I was early for my flight so in this rare case it didn't matter. Friendly Avis staff either way.

Reviewed Oct 2018

review from
9.6

Pros: Great customer service, the car was clean and comfortable

Cons: The registration tag on the license plate was expired

Reviewed Nov 2017

review from

7.6

Cons: Pick up process was slow. Drop off at the Waco local airport was pretty bad. The signage at the airport does not point you to the right place.

Reviewed Oct 2019

review from
7.2

Cons: Too many hidden costs.

Reviewed Dec 2016

review from

4.0

Pros: Staff was very rude.

Reviewed Jul 2020

review from
2.0

Cons: When I came to pay for the car thay change price 33$ become 100$

Reviewed Feb 2019

review from
6.4

Pros: Upgraded me due to errors on their end.

Cons: The wait at 1am was nearly an hour long with one poor woman working the desk. The amount quoted to me was not the price Avis had on file and it took a bit to sort out the $350 difference. The original car in the lot was a sedan when I had booked an SUV and I had to return to the counter.

Reviewed Dec 2018

review from
4.0

Cons: Car had strong cigarette smell and was not clean, garbage inside, had to spend time cleaning it.

Reviewed Oct 2017

review from
4.4

Did not get the type of car I booked

Pros: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip.

Cons: I booked a full size car - which historically in Houston in a small SUV. I received a very nice Nissan Altima....which while very nice, was way too small for my trip. The desk agent rushed me out and did not offer me any option to request a larger vehicle. When I went to pick up the car I nearly got run over by an employee who then apologized and asked if I needed help. I said yes and she directed me to a man in a white shirt. He was on the phone and would not give me the time of day, so I gave up and took the Nissan Altima. The music was turned ALL the way up in the car. Ugh. Upon leaving the rental center, I mentioned to the gate agent that I did not feel like I got the car I paid for and she said the Nissan Altima was not a FULL SIZE car. But at that point it was too late to do anything about it. It was a very disappointing experience.

Reviewed May 2017

review from
4.8

Cons: I reserved an SUV car and when they didn't have any when I arrived, I had to argue with the lady to just give me a smaller car as I was not comfortable in a pick-up truck. She kept telling me it would cost more money to a regular sedan vehicle. I was adamant that I was uncomfortable in an SUV and eventually she gave me a sedan that had an oil change light on. When I walked to get the car, there were several SUV vehicles in the lot. I was quite disappointed with this experience.

Reviewed May 2017

review from

Rated #5

Hertz

8.0 Excellent (132 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Hertz reviews

Car rental locations

Hertz

Locations at Houston George Bush Intcntl Airport

17314 Palmetto Pines

+1 281 209 6700

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Hertz reviews

Hertz reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: Run around on cancellation charge receipt.

Cons: A professional customer service staff

Reviewed Feb 2020

review from
8.0

Cons: Adding extra drivers should not be an extra charge. Drop-off location should be allowed to change within the city without extra charge.

Reviewed Jan 2020

review from
4.8

Cons: Car was not clean, the rental was alotbmorebout of pocket than what I originally paid for. It was a debacle.

Reviewed Dec 2019

review from
10.0

Pros: Everything was very smooth and car was really nice

Cons: If you could include car seats with your car rental

Reviewed Jun 2019

review from
10.0

Pros: The vehicle was brand new and customer service in both Houston and Auburn was excellent.

Cons: Unless Hertz has the ability to affect the weather, you couldn’t have made our trip any better than you did.

Reviewed Jun 2019

review from
6.8

Pros: Pick and drop off was amazing.

Cons: The windshield wipers on the car were very old and useless which came in handy during all the rain. We are lucky I didn’t crash. Also, we were lead to believe that when we did the prepaid gas we would only be charged for the gas we used not a full tank even though we used a half tank.

Reviewed Apr 2019

review from
5.6

Cons: The price quoted was completely different from what I was charged at pickup.

Reviewed Apr 2019

review from
8.8

Helpful service, Free Upgrade, No Hassle!

Pros: The employee from South Africa (wish I had caught his name) at the IAH location was amazingly helpful and professional. The line was not moving quickly and he helped get things settled in a really friendly manner. He put me in a luxury car when my mid-size request wasn't available and I really appreciated it. The car was spotless, fast and a joy to drive. Dropoff was a breeze...just leave the keys in the car and go!

Cons: Only one employee at the desk at the "regular" counter so the manager sent 3 of us down to the "Gold Desk" to be helped. The female employee there tried to turn us away because we weren't gold members, but I had to inform her the manager had just sent us down there and then she gave major attitude. Thank goodness for the gentleman from South Africa who came to the counter and got things settled.

Reviewed Dec 2018

review from
10.0

Great service

Pros: The upgrade and price for my rental was awesome. The agents that helped during pick-up and drop off made sure I was well taken care of. When I called in they also informed me of my changes and was very helpful.

Cons: Nothing

Reviewed Nov 2018

review from
9.2

No receipt

Pros: Got what I expected

Cons: Was told my receipt would be emailed—still haven’t received it.

Reviewed Nov 2018

review from
8.0

Cons: They couldn’t confirm on paper if spouse is included in the rental. They could only confirm verbally, which was not very reassuring

Reviewed Oct 2018

review from
10.0

Pros: Very pleasant experience!

Reviewed Sep 2018

review from

10.0

Pros: Everything was very smooth and car was really nice

Cons: If you could include car seats with your car rental

Reviewed Jun 2019

review from
10.0

Pros: The vehicle was brand new and customer service in both Houston and Auburn was excellent.

Cons: Unless Hertz has the ability to affect the weather, you couldn’t have made our trip any better than you did.

Reviewed Jun 2019

review from
8.8

Helpful service, Free Upgrade, No Hassle!

Pros: The employee from South Africa (wish I had caught his name) at the IAH location was amazingly helpful and professional. The line was not moving quickly and he helped get things settled in a really friendly manner. He put me in a luxury car when my mid-size request wasn't available and I really appreciated it. The car was spotless, fast and a joy to drive. Dropoff was a breeze...just leave the keys in the car and go!

Cons: Only one employee at the desk at the "regular" counter so the manager sent 3 of us down to the "Gold Desk" to be helped. The female employee there tried to turn us away because we weren't gold members, but I had to inform her the manager had just sent us down there and then she gave major attitude. Thank goodness for the gentleman from South Africa who came to the counter and got things settled.

Reviewed Dec 2018

review from
10.0

Great service

Pros: The upgrade and price for my rental was awesome. The agents that helped during pick-up and drop off made sure I was well taken care of. When I called in they also informed me of my changes and was very helpful.

Cons: Nothing

Reviewed Nov 2018

review from
9.2

No receipt

Pros: Got what I expected

Cons: Was told my receipt would be emailed—still haven’t received it.

Reviewed Nov 2018

review from
10.0

Pros: Very pleasant experience!

Reviewed Sep 2018

review from

8.0

Cons: Adding extra drivers should not be an extra charge. Drop-off location should be allowed to change within the city without extra charge.

Reviewed Jan 2020

review from
6.8

Pros: Pick and drop off was amazing.

Cons: The windshield wipers on the car were very old and useless which came in handy during all the rain. We are lucky I didn’t crash. Also, we were lead to believe that when we did the prepaid gas we would only be charged for the gas we used not a full tank even though we used a half tank.

Reviewed Apr 2019

review from
8.0

Cons: They couldn’t confirm on paper if spouse is included in the rental. They could only confirm verbally, which was not very reassuring

Reviewed Oct 2018

review from

2.0

Pros: Run around on cancellation charge receipt.

Cons: A professional customer service staff

Reviewed Feb 2020

review from
4.8

Cons: Car was not clean, the rental was alotbmorebout of pocket than what I originally paid for. It was a debacle.

Reviewed Dec 2019

review from
5.6

Cons: The price quoted was completely different from what I was charged at pickup.

Reviewed Apr 2019

review from

Rated #6

Budget

8.0 Excellent (109 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Budget reviews

Car rental locations

Budget

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines

+1 281 449 0145

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

All Budget reviews

Budget reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3.6

Cons: The car smelled like cigarettes smoke when I got the car and sitting in it all of my clothes soaked up that terrible cigarette smell. Worst experience ever.

Reviewed Feb 2020

review from
9.2

Cons: Vehicle type - wasn’t many options

Reviewed Jul 2019

review from
9.6

Pros: insurance was very high.

Reviewed Apr 2019

review from
2.0

Cons: the line at Budget was so slow, after 30 minutes of waiting I walked next door to Alamo and immediately rented a car. The people at Budget were still waiting in line.

Reviewed Mar 2019

review from
9.6

Pros: The car was very nice. Staff was friendly.

Cons: The vehicle I reserved was not ready upon my arrival. The agent then attempted to get me to pay for an upgrade that I didn't need. In the end, he gave me the upgraded car without an additional charge. The final result was fine, but it did waste about 10 minutes while he tried to work out the issues.

Reviewed Feb 2019

review from
7.6

Pros: Felt the one way charge was excessive and was told different prices from various folks. Inconsistent.

Reviewed Jan 2019

review from
8.8

Use offen

Pros: Everything was up to date and the staff was very professional

Reviewed May 2018

review from
10.0

Lat night dropoff

Pros: The drop off was easy to get to and figure out

Cons: Nothing

Reviewed Apr 2018

review from
8.0

Efficient Process

Pros: Overall, straightforward process in terms in regards to renting a car. Easy pick up and drop off.

Reviewed Jan 2018

review from
8.0

Easy return

Pros: took 5 minutes to return the car.

Reviewed Jan 2018

review from
10.0

Good car, good price

Pros: smooth transaction online, in and out with car

Cons: seemed like counterman wished he was somewhere else, mumbled when he was asking me questions and I had to ask him to repeat himself.

Reviewed Nov 2017

review from
2.0

Horrible experience

Pros: Nothing

Cons: Spent 2 hours to pick up the car. Downgraded my reservation from luxury to premium while charging higher than the reservation initial cost.

Reviewed Nov 2017

review from

9.2

Cons: Vehicle type - wasn’t many options

Reviewed Jul 2019

review from
9.6

Pros: insurance was very high.

Reviewed Apr 2019

review from
9.6

Pros: The car was very nice. Staff was friendly.

Cons: The vehicle I reserved was not ready upon my arrival. The agent then attempted to get me to pay for an upgrade that I didn't need. In the end, he gave me the upgraded car without an additional charge. The final result was fine, but it did waste about 10 minutes while he tried to work out the issues.

Reviewed Feb 2019

review from
8.8

Use offen

Pros: Everything was up to date and the staff was very professional

Reviewed May 2018

review from
10.0

Lat night dropoff

Pros: The drop off was easy to get to and figure out

Cons: Nothing

Reviewed Apr 2018

review from
10.0

Good car, good price

Pros: smooth transaction online, in and out with car

Cons: seemed like counterman wished he was somewhere else, mumbled when he was asking me questions and I had to ask him to repeat himself.

Reviewed Nov 2017

review from

7.6

Pros: Felt the one way charge was excessive and was told different prices from various folks. Inconsistent.

Reviewed Jan 2019

review from
8.0

Efficient Process

Pros: Overall, straightforward process in terms in regards to renting a car. Easy pick up and drop off.

Reviewed Jan 2018

review from
8.0

Easy return

Pros: took 5 minutes to return the car.

Reviewed Jan 2018

review from

3.6

Cons: The car smelled like cigarettes smoke when I got the car and sitting in it all of my clothes soaked up that terrible cigarette smell. Worst experience ever.

Reviewed Feb 2020

review from
2.0

Cons: the line at Budget was so slow, after 30 minutes of waiting I walked next door to Alamo and immediately rented a car. The people at Budget were still waiting in line.

Reviewed Mar 2019

review from
2.0

Horrible experience

Pros: Nothing

Cons: Spent 2 hours to pick up the car. Downgraded my reservation from luxury to premium while charging higher than the reservation initial cost.

Reviewed Nov 2017

review from

Rated #7

Dollar

6.9 Good (293 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Dollar reviews

Car rental locations

Dollar

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines

+1 866 434 2226

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Dollar reviews

Dollar reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.6

Pros: Very friendly agent.

Cons: Check in attendant a little short with customers.

Reviewed Feb 2020

review from
8.0

Cons: I wish they hadn’t charged me a week for 4 days

Reviewed Feb 2020

review from
6.0

Pros: i rented a car from the wrong airport in houston and then had to rent another one when i got to the right airport so i'm not sure which rental this review is for.

Reviewed Feb 2020

review from
6.8

Pros: yes the staff was friendly and return was very easy

Cons: adding taxes from the beginning like most other sites instead of informing that taxes will be charged upon return....i find that to be a bit dishonest as far as an upfront price

Reviewed Jan 2020

review from
9.6

Pros: Pick up was smooth and easy, car was clean and felt like driving a new car.

Reviewed Jan 2020

review from
7.2

Pros: Pickup/drop off nice

Cons: Very poor vehicle maintenance. Few miles after pick-up the vehicle, no windshield washer light on, then tire pressure light on. The auto power hatchback door doesn’t work. We have to force hard to open and close. Other than these the vehicle ride was good.

Reviewed Jan 2020

review from
5.6

Cons: I’ve never had an extra fee for a spouse to drive or an extra fee to enable the satellite radio. Not the value I thought it would be. Will be going back to other car rental companies.

Reviewed Dec 2019

review from
2.0

Cons: Total price listed on Kayak was not the total price of the rental. There was an additional $200 charge for the rental that was not included anywhere. I declined the rental.

Reviewed Nov 2019

review from
2.8

Pros: No the staff ignored my requests for help - they acted like they didn’t care

Cons: More staff to handle problems with the cars

Reviewed Oct 2019

review from
2.0

Pros: Staff was rude and not helpful at all. Denied me a car because my licence had a crack on it. Asked for manager and I was told he would be 10 minutes. He never showed up. After that frustration I asked again and again was told 10 min. I tried fruitlessly to contact priceline/Kayak about the problem and got a unresponsive number. Then the only help came in the form of writing back and forth with a cpu or person, i couldnt tell the difference. My problem wasnt resolved. So I asked for refund to no avail. Ended up going to Enterprise next door who had no problem taking my licence and renting me a car for same rates Dollar quoted. I didnt like anything about this experience.

Cons: Frankly a smile or nice gesture. Even some professional courtousy. Or giving me a car I already paid for and not telling me to deal with it online.

Reviewed Oct 2019

review from
4.4

Pros: Horrible staff

Reviewed Oct 2019

review from
6.8

Cons: Price was 3 times more than advertised.

Reviewed Aug 2019

review from

9.6

Pros: Very friendly agent.

Cons: Check in attendant a little short with customers.

Reviewed Feb 2020

review from
9.6

Pros: Pick up was smooth and easy, car was clean and felt like driving a new car.

Reviewed Jan 2020

review from

8.0

Cons: I wish they hadn’t charged me a week for 4 days

Reviewed Feb 2020

review from
6.8

Pros: yes the staff was friendly and return was very easy

Cons: adding taxes from the beginning like most other sites instead of informing that taxes will be charged upon return....i find that to be a bit dishonest as far as an upfront price

Reviewed Jan 2020

review from
7.2

Pros: Pickup/drop off nice

Cons: Very poor vehicle maintenance. Few miles after pick-up the vehicle, no windshield washer light on, then tire pressure light on. The auto power hatchback door doesn’t work. We have to force hard to open and close. Other than these the vehicle ride was good.

Reviewed Jan 2020

review from
6.8

Cons: Price was 3 times more than advertised.

Reviewed Aug 2019

review from

6.0

Pros: i rented a car from the wrong airport in houston and then had to rent another one when i got to the right airport so i'm not sure which rental this review is for.

Reviewed Feb 2020

review from
5.6

Cons: I’ve never had an extra fee for a spouse to drive or an extra fee to enable the satellite radio. Not the value I thought it would be. Will be going back to other car rental companies.

Reviewed Dec 2019

review from
2.0

Cons: Total price listed on Kayak was not the total price of the rental. There was an additional $200 charge for the rental that was not included anywhere. I declined the rental.

Reviewed Nov 2019

review from
2.8

Pros: No the staff ignored my requests for help - they acted like they didn’t care

Cons: More staff to handle problems with the cars

Reviewed Oct 2019

review from
2.0

Pros: Staff was rude and not helpful at all. Denied me a car because my licence had a crack on it. Asked for manager and I was told he would be 10 minutes. He never showed up. After that frustration I asked again and again was told 10 min. I tried fruitlessly to contact priceline/Kayak about the problem and got a unresponsive number. Then the only help came in the form of writing back and forth with a cpu or person, i couldnt tell the difference. My problem wasnt resolved. So I asked for refund to no avail. Ended up going to Enterprise next door who had no problem taking my licence and renting me a car for same rates Dollar quoted. I didnt like anything about this experience.

Cons: Frankly a smile or nice gesture. Even some professional courtousy. Or giving me a car I already paid for and not telling me to deal with it online.

Reviewed Oct 2019

review from
4.4

Pros: Horrible staff

Reviewed Oct 2019

review from

Rated #8

Advantage

6.9 Good (150 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Advantage reviews

Car rental locations

Advantage

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines - Suite A7

+1 281 209 3590

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

All Advantage reviews

Advantage reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

9.2

Cons: It was a completely positive experience.

Reviewed Jan 2020

review from
3.6

Pros: Drop off

Cons: Agent hid fees even though I declined. Car smelled like smoke.

Reviewed Nov 2019

review from
10.0

Pros: Dropped off was easy

Cons: Nothing

Reviewed Jun 2019

review from
8.8

Pros: Staff was great and car was what I asked for - both clean and comfortable.

Cons: The add on for tolls was extreme and ridiculous - there has to be a better way.

Reviewed May 2019

review from
3.6

Pros: Nothing

Cons: Please refund my money

Reviewed Apr 2019

review from
7.2

Pros: New car

Cons: Wait time getting my car

Reviewed Apr 2019

review from
5.2

Cons: car AC was broken, i complained about it but nothing happened

Reviewed Mar 2019

review from
6.8

Pros: The car was very clean. Staff at dropoff was very helpful and friendly.

Cons: Only one staff member available at pickup, so wait was long. Drop off area wasn't clearly marked, signs should have directed the advantage rentals to use the upcoming ramp. The first turnoff looked like it was the only place to go. The car itself was a very cheap model for the money I spent.

Reviewed Mar 2019

review from
2.0

Don't rent from them!

Cons: They lied to me to get me to buy the 12.99 ezpass transponder. Then I told them THREE TIMES do not charge me for a one way drop off (which is when you drop off the car at a different pick up), and then they STILL charged me $260 for a one way drop off fee when I dropped off the car at the same location. I WANT MY MONEY BACK AND REFUND.

Reviewed Jan 2019

review from
5.2

Unreasonable fees

Cons: Extremely high toll usage fees, $13 a day plus additional taxes and fees, added to an extra $17 per day! I couldn’t find any gas stations in the vicinity of the airport and could not fill up tank (brought it in around 3/4 full) and was charged $57 to refuel. I have never paid this much for a car rental before - $643 for 9 days or $70 a day!

Reviewed Jan 2019

review from
4.4

Cons: Took 40 minutes to get my car. Staff & managers were in chaos.

Reviewed Dec 2018

review from
2.0

Staff was slow, not helpful and were understaffed.

Pros: Nothing

Cons: Everything

Reviewed Oct 2018

review from

9.2

Cons: It was a completely positive experience.

Reviewed Jan 2020

review from
10.0

Pros: Dropped off was easy

Cons: Nothing

Reviewed Jun 2019

review from
8.8

Pros: Staff was great and car was what I asked for - both clean and comfortable.

Cons: The add on for tolls was extreme and ridiculous - there has to be a better way.

Reviewed May 2019

review from

7.2

Pros: New car

Cons: Wait time getting my car

Reviewed Apr 2019

review from
6.8

Pros: The car was very clean. Staff at dropoff was very helpful and friendly.

Cons: Only one staff member available at pickup, so wait was long. Drop off area wasn't clearly marked, signs should have directed the advantage rentals to use the upcoming ramp. The first turnoff looked like it was the only place to go. The car itself was a very cheap model for the money I spent.

Reviewed Mar 2019

review from

3.6

Pros: Drop off

Cons: Agent hid fees even though I declined. Car smelled like smoke.

Reviewed Nov 2019

review from
3.6

Pros: Nothing

Cons: Please refund my money

Reviewed Apr 2019

review from
5.2

Cons: car AC was broken, i complained about it but nothing happened

Reviewed Mar 2019

review from
2.0

Don't rent from them!

Cons: They lied to me to get me to buy the 12.99 ezpass transponder. Then I told them THREE TIMES do not charge me for a one way drop off (which is when you drop off the car at a different pick up), and then they STILL charged me $260 for a one way drop off fee when I dropped off the car at the same location. I WANT MY MONEY BACK AND REFUND.

Reviewed Jan 2019

review from
5.2

Unreasonable fees

Cons: Extremely high toll usage fees, $13 a day plus additional taxes and fees, added to an extra $17 per day! I couldn’t find any gas stations in the vicinity of the airport and could not fill up tank (brought it in around 3/4 full) and was charged $57 to refuel. I have never paid this much for a car rental before - $643 for 9 days or $70 a day!

Reviewed Jan 2019

review from
4.4

Cons: Took 40 minutes to get my car. Staff & managers were in chaos.

Reviewed Dec 2018

review from
2.0

Staff was slow, not helpful and were understaffed.

Pros: Nothing

Cons: Everything

Reviewed Oct 2018

review from

Rated #9

Payless

6.8 Good (81 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Payless reviews

Car rental locations

Payless

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines

+1 281 443 8477

Monday	10:00 - 18:00
Tuesday	10:00 - 18:00
Wednesday	10:00 - 18:00
Thursday	10:00 - 18:00
Friday	10:00 - 18:00
Saturday	08:00 - 18:00
Sunday	12:00 - 20:00

All Payless reviews

Payless reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

7.2

Pros: The pickup counter staff was very friendly and was trying to help us find the best deal which was most appreciated. But when I asked about getting a car that had Apple play in it she spent over 1/2 hour talking with others and looking for a car. Once she found me, as I was signing the paperwork she said, and you’re ok with paying $5 more per day, right? Well, no I absolutely was not. It then took another 10 minutes or so for her to get a different car, which as it turned out had Apple play in it. That car unfortunately had a distinct cigarette smoke odor but having spent so much time at the counter, I didn’t go back in to complain. And then the mayhem of the corona virus hit the country and we decided to return home early and to return the car to a different location than originally planned. I was appalled to learn we would be charged $75 for the change fee. I was not happy about that and will never use Payless again.

Cons: See above comments as I put everything in there.

Reviewed Mar 2020

review from
2.0

Pros: I did not like anything

Cons: Everything

Reviewed Dec 2019

review from
10.0

Pros: Awesome car

Reviewed Dec 2019

review from
4.0

Cons: time wasted finding car with closed passenger side sideview mirror, no attendant found, which was parked under Budget sign.

Reviewed Sep 2019

review from
9.2

Pros: Excellent staff at the rental counter, quick service and the price was great!

Reviewed Sep 2019

review from
6.8

Pros: The staff was really friendly and polite.

Cons: The car needed to be clean better than it was, that needs attention.

Reviewed Jul 2019

review from
2.4

Pros: Yes, but they over promised what they could deliver.

Cons: Getting the actual car that I reserved it at least something similar. I was charged full premium price for their most economy car.

Reviewed May 2019

review from
7.2

Pros: The lady who helped us was very patient, we had issues with our bank blocking our credit and debit cards as they were being used outside of our country and had to call to sort it out. It took forever but she was helpful and courteous the entire time.

Cons: We had a change in plans and ended up having a very early departure and I was quite perplexed when I reviewed all google searches which said the desk would be closed and after hour drop offs were not available. I was worried we would not be able to finalize our contract. Contact info was not availab

Reviewed Mar 2019

review from
2.8

Pros: That Avis was willing to match the Payless quote, that's it.

Cons: The counter was "closed" (?) before our scheduled pickup despite it being within their open hours. When I called Payless customer service they advised that I ask Avis to match price and couldn't tell me why the counter was closed early or honor my reservation. It was a mess.

Reviewed Jan 2019

review from
3.6

car cleanliness

Pros: Staff was very friendly and professional

Cons: The cleanliness of the car was poor. They had wiped the windows but left streaks, which made it difficult to see at times. The car had a lingering cigarette smell.

Reviewed Dec 2018

review from
8.8

Cons: No arm rest for driver right side

Reviewed Nov 2018

review from
8.0

Cons: Have to stop by the counter to complete the final check out after drop off

Reviewed Nov 2018

review from

10.0

Pros: Awesome car

Reviewed Dec 2019

review from
9.2

Pros: Excellent staff at the rental counter, quick service and the price was great!

Reviewed Sep 2019

review from
8.8

Cons: No arm rest for driver right side

Reviewed Nov 2018

review from

7.2

Pros: The pickup counter staff was very friendly and was trying to help us find the best deal which was most appreciated. But when I asked about getting a car that had Apple play in it she spent over 1/2 hour talking with others and looking for a car. Once she found me, as I was signing the paperwork she said, and you’re ok with paying $5 more per day, right? Well, no I absolutely was not. It then took another 10 minutes or so for her to get a different car, which as it turned out had Apple play in it. That car unfortunately had a distinct cigarette smoke odor but having spent so much time at the counter, I didn’t go back in to complain. And then the mayhem of the corona virus hit the country and we decided to return home early and to return the car to a different location than originally planned. I was appalled to learn we would be charged $75 for the change fee. I was not happy about that and will never use Payless again.

Cons: See above comments as I put everything in there.

Reviewed Mar 2020

review from
6.8

Pros: The staff was really friendly and polite.

Cons: The car needed to be clean better than it was, that needs attention.

Reviewed Jul 2019

review from
7.2

Pros: The lady who helped us was very patient, we had issues with our bank blocking our credit and debit cards as they were being used outside of our country and had to call to sort it out. It took forever but she was helpful and courteous the entire time.

Cons: We had a change in plans and ended up having a very early departure and I was quite perplexed when I reviewed all google searches which said the desk would be closed and after hour drop offs were not available. I was worried we would not be able to finalize our contract. Contact info was not availab

Reviewed Mar 2019

review from
8.0

Cons: Have to stop by the counter to complete the final check out after drop off

Reviewed Nov 2018

review from

2.0

Pros: I did not like anything

Cons: Everything

Reviewed Dec 2019

review from
4.0

Cons: time wasted finding car with closed passenger side sideview mirror, no attendant found, which was parked under Budget sign.

Reviewed Sep 2019

review from
2.4

Pros: Yes, but they over promised what they could deliver.

Cons: Getting the actual car that I reserved it at least something similar. I was charged full premium price for their most economy car.

Reviewed May 2019

review from
2.8

Pros: That Avis was willing to match the Payless quote, that's it.

Cons: The counter was "closed" (?) before our scheduled pickup despite it being within their open hours. When I called Payless customer service they advised that I ask Avis to match price and couldn't tell me why the counter was closed early or honor my reservation. It was a mess.

Reviewed Jan 2019

review from
3.6

car cleanliness

Pros: Staff was very friendly and professional

Cons: The cleanliness of the car was poor. They had wiped the windows but left streaks, which made it difficult to see at times. The car had a lingering cigarette smell.

Reviewed Dec 2018

review from

Rated #10

E-Z Rent-A-Car

6.5 Good (36 reviews)

1 location at Houston George Bush Intcntl Airport

╳

E-Z Rent-A-Car reviews

Car rental locations

E-Z Rent-A-Car

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines - Suite A7

+1 281 209 3590

Monday	06:00 - 23:59
Tuesday	06:00 - 23:59
Wednesday	06:00 - 23:59
Thursday	06:00 - 23:59
Friday	06:00 - 23:59
Saturday	06:00 - 23:59
Sunday	06:00 - 23:59

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews at Houston George Bush Intcntl Airport

Rated #11

Thrifty

6.3 Good (134 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Thrifty reviews

Car rental locations

Thrifty

Locations at Houston George Bush Intcntl Airport

17330 Palmetto Pines

+1 877 283 0898

Monday	07:00 - 22:00
Tuesday	07:00 - 22:00
Wednesday	07:00 - 22:00
Thursday	07:00 - 22:00
Friday	07:00 - 22:00
Saturday	07:00 - 22:00
Sunday	07:00 - 22:00

All Thrifty reviews

Thrifty reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: I had to cancel Houston trip due to COVID spike and did not get a reimbursement on the rental due to fine print in contract.

Reviewed Jul 2020

review from
8.0

Cons: Overcharged after returning vehicle and am unable to reach anyone to assist.

Reviewed Jun 2020

review from
4.0

Cons: Pickup was at Hertz, not Thrify. That confusion led to a delay. There was only a single woman attendant when I picked up the car. Had to wait for a significant period while she attended a walk-in. She provided poor instructions on where to pickup the car, which led to another delay and confusion. The compacts were not visible anywhere in the lot, so I picked the smallest car hoping for the best, i.e. not charged for picking the wrong size. Dropoff was even worse. I was told after the fact I had to dropoff at Hertz. The attendant in the lot I pulled into erroneously would not let me drive the vehicle to the correct lot for dropoff. I notified the attendant at Hertz and she appeared horrified and unable to clear my account because the car was in the wrong lot. It was confusion and a mess from start to finish because not once was I attended by a rep from the company I had rented the vehicle from, i.e. Thrifty. Furthermore, the car was unwashed and some of the garbage had not been cleared out by the previous renter/driver. My observations should be an embarrasment to your company.

Reviewed Apr 2020

review from
8.0

Cons: The windshield washer fluid was empty.

Reviewed Apr 2020

review from
4.4

Pros: Car was clean and new.

Cons: Hire better employee, and waived underage fee.

Reviewed Mar 2020

review from
8.0

Cons: Check in line was long & slow. Speed up process. More info up front (on line), more representatives, something Didn't know rental car shuttle only stopped at terminals A & B. Road it twice to get off at B terminal to walk to C.

Reviewed Feb 2020

review from
10.0

Pros: The staff was amazing an I received a surprise upgrade and the price was phenomenal.

Cons: I don't have any complaints

Reviewed Feb 2020

review from
10.0

Pros: yes

Reviewed Feb 2020

review from
10.0

Pros: Easy and helpful

Reviewed Feb 2020

review from
6.4

Cons: My two day $100 rental was charged $250 on my credit card. I will never rent from Thrifty again. Rip off

Reviewed Dec 2019

review from
9.2

Pros: Great car, great price, very quick pick up and drop off.

Cons: They tried adding on tolls for $12/day or threatened to charge $17 per toll incurred. Also, asked about insurance in a way that would slip additional charges to the rental. Something to the effect of, "Will you be using our insurance or providing your own?" I shouldn't have to add vehicle protection even if I don't have my own insured cars or fancy credit card. I guess that's what you get for such a cheap rental price, they have to try to make money with add-ons.

Reviewed Dec 2019

review from
6.4

Pros: Vehicle was gas efficient and fit all of our luggage easily.

Cons: Tons of upcharges and hidden fees once we got to our destination. What we thought was going to be a $70ish rental ended up being $150+ before gas costs.

Reviewed Nov 2019

review from

10.0

Pros: The staff was amazing an I received a surprise upgrade and the price was phenomenal.

Cons: I don't have any complaints

Reviewed Feb 2020

review from
10.0

Pros: yes

Reviewed Feb 2020

review from
10.0

Pros: Easy and helpful

Reviewed Feb 2020

review from
9.2

Pros: Great car, great price, very quick pick up and drop off.

Cons: They tried adding on tolls for $12/day or threatened to charge $17 per toll incurred. Also, asked about insurance in a way that would slip additional charges to the rental. Something to the effect of, "Will you be using our insurance or providing your own?" I shouldn't have to add vehicle protection even if I don't have my own insured cars or fancy credit card. I guess that's what you get for such a cheap rental price, they have to try to make money with add-ons.

Reviewed Dec 2019

review from

8.0

Cons: Overcharged after returning vehicle and am unable to reach anyone to assist.

Reviewed Jun 2020

review from
8.0

Cons: The windshield washer fluid was empty.

Reviewed Apr 2020

review from
8.0

Cons: Check in line was long & slow. Speed up process. More info up front (on line), more representatives, something Didn't know rental car shuttle only stopped at terminals A & B. Road it twice to get off at B terminal to walk to C.

Reviewed Feb 2020

review from

2.0

Cons: I had to cancel Houston trip due to COVID spike and did not get a reimbursement on the rental due to fine print in contract.

Reviewed Jul 2020

review from
4.0

Cons: Pickup was at Hertz, not Thrify. That confusion led to a delay. There was only a single woman attendant when I picked up the car. Had to wait for a significant period while she attended a walk-in. She provided poor instructions on where to pickup the car, which led to another delay and confusion. The compacts were not visible anywhere in the lot, so I picked the smallest car hoping for the best, i.e. not charged for picking the wrong size. Dropoff was even worse. I was told after the fact I had to dropoff at Hertz. The attendant in the lot I pulled into erroneously would not let me drive the vehicle to the correct lot for dropoff. I notified the attendant at Hertz and she appeared horrified and unable to clear my account because the car was in the wrong lot. It was confusion and a mess from start to finish because not once was I attended by a rep from the company I had rented the vehicle from, i.e. Thrifty. Furthermore, the car was unwashed and some of the garbage had not been cleared out by the previous renter/driver. My observations should be an embarrasment to your company.

Reviewed Apr 2020

review from
4.4

Pros: Car was clean and new.

Cons: Hire better employee, and waived underage fee.

Reviewed Mar 2020

review from
6.4

Cons: My two day $100 rental was charged $250 on my credit card. I will never rent from Thrifty again. Rip off

Reviewed Dec 2019

review from
6.4

Pros: Vehicle was gas efficient and fit all of our luggage easily.

Cons: Tons of upcharges and hidden fees once we got to our destination. What we thought was going to be a $70ish rental ended up being $150+ before gas costs.

Reviewed Nov 2019

review from

Rated #12

Ace

4.0 Okay (8 reviews)

1 location at Houston George Bush Intcntl Airport

╳

Ace reviews

Car rental locations

Ace

Locations at Houston George Bush Intcntl Airport

5650 Greens Road

+1 281 616 7471

Monday	08:00 - 18:00
Tuesday	08:00 - 18:00
Wednesday	08:00 - 18:00
Thursday	08:00 - 18:00
Friday	08:00 - 18:00
Saturday	08:00 - 15:00
Sunday	08:00 - 15:00

All Ace reviews

Ace reviews at Houston George Bush Intcntl Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.8

Pros: Car was filthy when picked up and had to stop by car wash before we got on road. The van has lots of mileage on it (two years old van- year 2018 Dodge Van with nearly 70k miles).

Cons: DO not use this rental car company!!! POOR quality for the price you paid!!!

Reviewed Mar 2020

review from
2.0

Pros: not friendly, they were terrible

Cons: The should accommodate their costumers better

Reviewed Sep 2019

review from
5.2

Good price, poor vehicle maintenance, and reservat

Pros: Better prices

Cons: The van I rented needed an oil change, tire pressure was low, had no windshield washer fluid, shocks wore worn so we had a bouncy ride, and the van failed to start a few times. The failure to start , caused us to be late to my cousins graduation. I had to ask for a jump start, but that didn't work. The problem was a damaged battery terminal.

Reviewed May 2016

review from
8.0

very good value

Pros: Once at the rental office, very good customer service.

Cons: Need to take a van to off airport office

Reviewed Apr 2016

review from
2.0

Houston, we have a problem!

Pros: When the car rented had an issue with a passenger window not going up, they replaced it immediately.

Cons: Rented a car though Kayak. Learned that Pick up and Drop off is horrible. Once I got there they told me the car I rented through Kayak, they did not have (Ford Explorer). They said they had a similar car to which is understandable. Their similar car is a Ford Escape. Not similar at all by any means. Had two cars while there (problems with the Ford Escape I rented) and both were dirty and smelled like cigarettes. They don't tell you about tolls or give you an option to pay for tolls! They tell you to call the toll administrators with the plate number of your car and figure out how to pay them!!! This is unacceptable! I only learned this after I dropped off the car. Also, be prepared to ensure you allow at least 45 minutes to get to the airport. It takes them that long to figure out who will be driving you to the airport. Employees argue about who's turn is it to drive while you wait. Overall, will NEVER rent Ace again!

Reviewed Apr 2016

review from
2.0

Terrible and rude

Cons: Rude!!! Did not have the vehicle I reserved. Never answered their phone!! Did not get the rental!

Reviewed Dec 2015

review from
8.4

Pros: Cost was amazingly lower than competitors.

Cons: Timings were restricted for pickup/drop off

Reviewed Nov 2015

review from
2.0

Scam

Cons: This is a van only rental company advertising car rentals - DO NOT GET SCAMMED like we did. Worst online experience we have ever had. Best part was when they refused a refund after we refused the rental ( we booked a full size car, they gave us keys to a 15 passenger van and said that was the only option ) Further - Kayak offered ZERO help and said we were responsible for solving the problem and payment. They accepted no responsibility, nor offered any help.

Reviewed Oct 2015

review from
2.8

Pros: El coche estaba sucio cuando lo recogían y tuvimos que parar en el lavado de coches antes de que nos metiéramos en la carretera. La furgoneta tiene un montón de kilometraje en ella (dos años de edad van del año 2018 Dodge Van con casi 70k millas).

Cons: ¡¡no utilices esta empresa de alquiler de coches!! ¡¡¡mala calidad por el precio que pagas!!!

Reviewed Mar 2020

review from
2.0

Pros: no eran amables, eran terribles

Cons: El debería adaptarse mejor a sus clientes

Reviewed Sep 2019

review from
5.2

Buen precio, mal mantenimiento del vehículo y reserva

Pros: Mejores precios

Cons: La furgoneta que alquilé necesitaba un cambio de aceite, la presión de los neumáticos era baja, no tenía líquido lavaparabrisas, los golpes se desgastaban, así que tuvimos un viaje con movimiento, y la furgoneta no se puso en marcha unas cuantas veces. La falta de inicio nos hizo llegar tarde a mi graduación de primos. Tuve que pedir un arranque de emergencia, pero eso no funcionó. El problema era que el terminal de la batería estaba dañado.

Reviewed May 2016

review from
8.0

Muy buena relación calidad-precio

Pros: Una vez en la oficina de alquiler, muy buen servicio al cliente.

Cons: Necesitaba llevarme una furgoneta de la sucursal del aeropuerto.

Reviewed Apr 2016

review from

8.0

very good value

Pros: Once at the rental office, very good customer service.

Cons: Need to take a van to off airport office

Reviewed Apr 2016

review from
8.4

Pros: Cost was amazingly lower than competitors.

Cons: Timings were restricted for pickup/drop off

Reviewed Nov 2015

review from
8.0

Muy buena relación calidad-precio

Pros: Una vez en la oficina de alquiler, muy buen servicio al cliente.

Cons: Necesitaba llevarme una furgoneta de la sucursal del aeropuerto.

Reviewed Apr 2016

review from

2.8

Pros: Car was filthy when picked up and had to stop by car wash before we got on road. The van has lots of mileage on it (two years old van- year 2018 Dodge Van with nearly 70k miles).

Cons: DO not use this rental car company!!! POOR quality for the price you paid!!!

Reviewed Mar 2020

review from
2.0

Pros: not friendly, they were terrible

Cons: The should accommodate their costumers better

Reviewed Sep 2019

review from
5.2

Good price, poor vehicle maintenance, and reservat

Pros: Better prices

Cons: The van I rented needed an oil change, tire pressure was low, had no windshield washer fluid, shocks wore worn so we had a bouncy ride, and the van failed to start a few times. The failure to start , caused us to be late to my cousins graduation. I had to ask for a jump start, but that didn't work. The problem was a damaged battery terminal.

Reviewed May 2016

review from
2.0

Houston, we have a problem!

Pros: When the car rented had an issue with a passenger window not going up, they replaced it immediately.

Cons: Rented a car though Kayak. Learned that Pick up and Drop off is horrible. Once I got there they told me the car I rented through Kayak, they did not have (Ford Explorer). They said they had a similar car to which is understandable. Their similar car is a Ford Escape. Not similar at all by any means. Had two cars while there (problems with the Ford Escape I rented) and both were dirty and smelled like cigarettes. They don't tell you about tolls or give you an option to pay for tolls! They tell you to call the toll administrators with the plate number of your car and figure out how to pay them!!! This is unacceptable! I only learned this after I dropped off the car. Also, be prepared to ensure you allow at least 45 minutes to get to the airport. It takes them that long to figure out who will be driving you to the airport. Employees argue about who's turn is it to drive while you wait. Overall, will NEVER rent Ace again!

Reviewed Apr 2016

review from
2.0

Terrible and rude

Cons: Rude!!! Did not have the vehicle I reserved. Never answered their phone!! Did not get the rental!

Reviewed Dec 2015

review from
2.0

Scam

Cons: This is a van only rental company advertising car rentals - DO NOT GET SCAMMED like we did. Worst online experience we have ever had. Best part was when they refused a refund after we refused the rental ( we booked a full size car, they gave us keys to a 15 passenger van and said that was the only option ) Further - Kayak offered ZERO help and said we were responsible for solving the problem and payment. They accepted no responsibility, nor offered any help.

Reviewed Oct 2015

review from
2.8

Pros: El coche estaba sucio cuando lo recogían y tuvimos que parar en el lavado de coches antes de que nos metiéramos en la carretera. La furgoneta tiene un montón de kilometraje en ella (dos años de edad van del año 2018 Dodge Van con casi 70k millas).

Cons: ¡¡no utilices esta empresa de alquiler de coches!! ¡¡¡mala calidad por el precio que pagas!!!

Reviewed Mar 2020

review from
2.0

Pros: no eran amables, eran terribles

Cons: El debería adaptarse mejor a sus clientes

Reviewed Sep 2019

review from
5.2

Buen precio, mal mantenimiento del vehículo y reserva

Pros: Mejores precios

Cons: La furgoneta que alquilé necesitaba un cambio de aceite, la presión de los neumáticos era baja, no tenía líquido lavaparabrisas, los golpes se desgastaban, así que tuvimos un viaje con movimiento, y la furgoneta no se puso en marcha unas cuantas veces. La falta de inicio nos hizo llegar tarde a mi graduación de primos. Tuve que pedir un arranque de emergencia, pero eso no funcionó. El problema era que el terminal de la batería estaba dañado.

Reviewed May 2016

review from

Advance Car And Truck Rental

1 location at Houston George Bush Intcntl Airport

╳

Car rental locations

Advance Car And Truck Rental

Locations at Houston George Bush Intcntl Airport

George Bush Intercontinental Airport (IAH), 2800 N Terminal Rd, Houston, Harris County, Texas

+1 281 209 3590

Airport Van

1 location at Houston George Bush Intcntl Airport

╳

Car rental locations

Airport Van

Locations at Houston George Bush Intcntl Airport

6875 Will Clayton Pkwy

+1 877 826 4680

Avr

1 location at Houston George Bush Intcntl Airport

╳

Car rental locations

Avr

Locations at Houston George Bush Intcntl Airport

Houston G Bush Airport

Easirent

1 location at Houston George Bush Intcntl Airport

╳

Car rental locations

Easirent

Locations at Houston George Bush Intcntl Airport

George Bush Intercontinental Airport

Monday	00:01 - 23:59
Tuesday	00:01 - 23:59
Wednesday	00:01 - 23:59
Thursday	00:01 - 23:59
Friday	00:01 - 23:59
Saturday	00:01 - 23:59
Sunday

keddy by Europcar

1 location at Houston George Bush Intcntl Airport

╳

Car rental locations

keddy by Europcar

Locations at Houston George Bush Intcntl Airport

Please Go To The Advantage Counter- Palmetto Pines - Suite A7

Sunnycars

1 location at Houston George Bush Intcntl Airport