Pros: Everything was easy! Mark at Bradenton airport was very efficient. He gave us all the info needed .
Mar 26 2016
Pros: The gentleman at the Sarasota airport counter was very polite and accommodating! He did a great job getting me in and out of the rental process. Highly recommend Payless for weekly rentals. Car was clean and in great shape.
Mar 28 2016
Pros: Best pricing for sure....
Cons: Very slow service and didn't understand needing to wait in line @ drop off instead of a stream line check out.
Apr 25 2016
Very convenient and efficient.
Pros: Convenience with car pick up atthe airport lot just outside the exit doors.
Cons: The effort to sell extra insurance when my own personal insurance is adequate
May 1 2016
Pros: the vehicle for the price
Cons: the fact that I had to go into the terminal to return keys, while the competition had people at the parking area for dropoff
Aug 29 2016
Overall, not bad
Pros: Ease of making the reservation
Cons: I specifically rented from Payless to drive the car they advertise for the class of automobile I rented...they didn't have that when I arrived; the car could have been cleaner, inside and out; overall, not a bad experience at all, but definitely room for improvement.
Cons: Car shook and rattled when I drove it.
Smelled like smoke
Pick up location was not at addressed on email confirmation. The office had moved to airport.
Jan 10 2016
Pros: Super easy to drop off and pay. No wait.
Apr 5 2016
Cons: Old car on its last leg
Apr 13 2016
Pros: The review would be 5 stars all around, but they didn't have any cars when I arrived for my reservation. This was fixed within 5 minutes though, with excellent customer service. I had to drive a compact car instead of a mid-sized, but that ended up being ok. The agent gave me a little break on the price for this inconvenience. My total bill ended up being just over $90, including gas, for 3 days! Such a great price!
Cons: When I arrived there were no cars available. So I had a moment of panic, visiting other rental agencies. I got so lucky though, because somehow they found one for me only about 5 minutes later. A line began to form behind me, and I don't know what those people did... But my experience ended up being pretty awesome.
May 11 2016
Car requested not available.
Pros: Sarasota airport under construction changes. Rental car p/u outside in parking lot . Where to go not well defined, inside, at checkout, car requested not available. Ended up paying about $15 more for vehicle obtained. Only needed it for one day, picked up in Sarasota, dropped off in Orlando.
Cons: Vehicle requested not available, subject to up charge.
Cons: The car was not ready on time and I had to wait half an hour. They were eager to offer me other cars for money. The person bringing the car around was extremely rude. The bluetooth connection on the car did not work.