Pros: Everything was easy! Mark at Bradenton airport was very efficient. He gave us all the info needed .
Mar 26 2016
Pros: The gentleman at the Sarasota airport counter was very polite and accommodating! He did a great job getting me in and out of the rental process. Highly recommend Payless for weekly rentals. Car was clean and in great shape.
Mar 28 2016
Pros: Best pricing for sure....
Cons: Very slow service and didn't understand needing to wait in line @ drop off instead of a stream line check out.
Apr 25 2016
Very convenient and efficient.
Pros: Convenience with car pick up atthe airport lot just outside the exit doors.
Cons: The effort to sell extra insurance when my own personal insurance is adequate
May 1 2016
Pros: the vehicle for the price
Cons: the fact that I had to go into the terminal to return keys, while the competition had people at the parking area for dropoff
Aug 29 2016
Overall, not bad
Pros: Ease of making the reservation
Cons: I specifically rented from Payless to drive the car they advertise for the class of automobile I rented...they didn't have that when I arrived; the car could have been cleaner, inside and out; overall, not a bad experience at all, but definitely room for improvement.
Cons: Car shook and rattled when I drove it.
Smelled like smoke
Pick up location was not at addressed on email confirmation. The office had moved to airport.
Jan 10 2016
Pros: Super easy to drop off and pay. No wait.
Apr 5 2016
Cons: Old car on its last leg
Apr 13 2016
Pros: The review would be 5 stars all around, but they didn't have any cars when I arrived for my reservation. This was fixed within 5 minutes though, with excellent customer service. I had to drive a compact car instead of a mid-sized, but that ended up being ok. The agent gave me a little break on the price for this inconvenience. My total bill ended up being just over $90, including gas, for 3 days! Such a great price!
Cons: When I arrived there were no cars available. So I had a moment of panic, visiting other rental agencies. I got so lucky though, because somehow they found one for me only about 5 minutes later. A line began to form behind me, and I don't know what those people did... But my experience ended up being pretty awesome.
May 11 2016
Car requested not available.
Pros: Sarasota airport under construction changes. Rental car p/u outside in parking lot . Where to go not well defined, inside, at checkout, car requested not available. Ended up paying about $15 more for vehicle obtained. Only needed it for one day, picked up in Sarasota, dropped off in Orlando.
Cons: Vehicle requested not available, subject to up charge.
At Enterprise, a confirmation number can mean..abs
Pros: I reserved a car a month in advance, I called to confirm and find out how to arrange for a pick up to get the car the day before I needed it. The next day I called an hour prior to needing the car as suggested. I was told that they did not have any cars and that it is not their fault that people don't return the cars and that I should try another of their locations. So I called another location and got a similiar story and the added note that all of their cars were sent to Sarasota airport. Then I called the customer service number and asked to speak to a mgr. He seemed more customer oriented so I held on while he made some calls to correct the problem. He told me that there were cars at the Sarasota airport but that they could not pick me up - could I have someone take me there- I could get my car there at the agreed upon rate that I was originally quoted. I had some one drive me, during a harried traffic hour I might add and they dropped me off and left. After waiting a few minutes on line it was my turn. Yes, they could give me a car but at over 3 times more than the agreed upon rate ! I even had a new confirmation number for this rental but they refused to honor it. Airport rates are always higher they said. I was so upset, I could no longer afford to get a car and had no transportation back hpme to boot. They could not have cared less ! I travel several times a year to this area but usually rent a car at Tampa airport from Alamo or Avis. This was also my first time using Kayak