8.0 ExcellentAug 24 2022
Pick up took 45 min, that's not ideal, and then they didnt have a car available for us even though we booked ahead, so we had to wait an additional 20 min. However, drop off was very fast. I also was annoyed that the navigation on the car was outdated. It was nice at first that I didn't have to use my phone, but it hardly knew where anything was and then would often not recognize the road we were on. I then was unable to use my phone navigation on the car even though it would sync up with my music. That made getting around annoying because I had to have my passenger use the phone app and tell me when to turn. Please update your car's navs!
6.0 GoodAug 15 2022
Our car was really beat up. Looked like it had been in an accident as the hood was pushed up a bit. Door dings all over. Back number all scratched. No washer fluid, broken sunglasses holder and bad brakes. The car shook every time we hit the brakes. Yes, we could have picked a different car but in the hustle and bustle of travel, we didn’t notice some of it until we got to our place. Nothing like what we got from enterprise last year!
8.0 ExcellentAug 2 2022
I had to wait 45 minutes to pick up, even when pre-paid. There were $66 in taxes that were not included in the pre-pay. Two workers at the counter and about 30 in line. The workers were doing their best and were cordial, but this process needs to be improved
2.0 MediocreJul 20 2022
No contact received from Dollar after booking with KAYAK ! Had to phone to confirm they had booking. No clear instructions on where to go to get the car ( long walk as following airport signs was for returns only)! Only 1 car to choose from which had been cleaned poorly and upon checking it had not been refueled. Very unimpressed & will think long & hard about using KAYAK or Dollar again.
10.0 ExcellentJun 25 2022
Great experience, really appreciate being able to switch our vehicle as the first suburban we were given didn’t have running boards and my children had a difficult time getting in. Drop off was a breeze.
2.0 MediocreJun 24 2022
I paid for the large Suv upfront. When I went to pick it up I was told I would get the smaller car because I didn’t have my credit card. I had my debit card. That made no sense. The 2 women at the counter in ft myers were so rude to me through this I would never rent from dollar again. Even besides the fact I was upset about this issue they were really horrible to deal with. I will go somewhere else next time and I will put this on social Media as well
6.0 GoodJun 22 2022
Drop off attendant was not friendly or helpful- ended up souring the entire experience with your company.
4.0 OkayJun 14 2022
I booked a small pickup truck as my rental. I was given a Chevrolet Colorado as my rental. The truck itself is a nice truck. This particular truck was pretty beat up with dents and scratches all over, all four tires were at different pressures and the low pressure light was on so I had to go to a tire shop and get the air adjusted in all tires, door trim on the drivers door was coming loose, the inside was dirty, the windows were absolutely filthy and the wiper blades were barely useful. I had to buy rain-x so that I can see. Very disappointed with this rental.
10.0 ExcellentJun 8 2022
No issues at all. Everything went smoothly.
10.0 ExcellentMay 11 2022
Fair price good selection of vehicles very convenient pickup and delivery