Couldn't get me the car I reserved 4 months earlie
Pros: I reserved a convertible in March to use in July. Called them the day before picking up the rental, told me they didn't have one available.
Cons: They didn't call me. Rate quoted was almost 3 times higher than Enterprise which was able to provide the convertable
May 29 2017
Pros: The office seemed a bit understaffed so I didn't have to wait long I felt bad for the guy behind the counter, he was very nice but he seemed like he could use another person to help he seemed very stressed and tired although he was very very nice and kind.
Cons: The only issue I had was when I return my rental. It's not even a very significant issue because I had paid for the unlimited mileage but when I dropped off my rental after only having had it 4 days, I was told that I had put fifteen hundred plus miles on the car and that wasn't anywhere even remotely true. I couldn't find the paper that listed the mileage when I got the car but I guarantee that I drove no more than 150 to 200 miles period again it wasn't really an issue I just thought it was very strange that this happened must be a crossed wire somewhere.
Cons: We went to pick up our van and they said they have been trying for two days to get one. They couldn't get us one so we went to enterprise and had to get a suburban for 1325 dollars over twice the price. Avis said to send them the bill and they will send us a check for 500 dollars. With that vehicle gas was more and the 500 don't make up for our original rental price. real disappointed.