Cons: Had to wait 30 minutes for a rental that I called to confirm the previous day. Employees were walking so slowly to get vehicles and apparently had to wash them. The guy getting my car said he had to go find one. He shouldn't have to go find one when I had a confirmed reservation. My coworker and I were late to a business meeting due to this delay. Worst experience I've had with a rental car place and I've rented somewhere around 50 cars.
Aug 23 2016
Car was not at airport location, had to cancel and
Cons: I booked thinking I had the airport location and car reservation was at a different off airport location that did not work. Had to cancel car res and get one at airport.
Oct 21 2016
Customer svc needs 2b improved as lady was not hel
Pros: error made n I booked wrong loc yet SMF would not honor rates. Attitude was not good of female
Cons: Attitude of female staff. Customer service seriously lacking. I rent from other agencies next time at this facility.