30 minutes waiting for a car
Pros: Car was clean.
Cons: Had to wait 30 minutes for a rental that I called to confirm the previous day. Employees were walking so slowly to get vehicles and apparently had to wash them. The guy getting my car said he had to go find one. He shouldn't have to go find one when I had a confirmed reservation. My coworker and I were late to a business meeting due to this delay. Worst experience I've had with a rental car place and I've rented somewhere around 50 cars.