Cons: This was my first time renting from this rental car vendor. I travel weekly and I rent cars on a regular basis with other companies. The initial service was quick, they took my id and credit card printed me out a receipt and sent me on my way. They gave me the bay number of my vehicle and I was off. There was zero discussion or overview about their rental policy. At first, I didn't think anything of it. Renting cars is pretty straight forward. I had my reservation that detailed out what type of car I was getting and the cost breakdown, so I thought that I was walking into what I reserved. (since there was no mention of any changes upon check-in) What I didn't realize was that I was walking into was an upgraded car what would cost me $100+ more than my reservation amount. I didn't realize this until I got my receipt upon drop off and since I drove it off the lot...there was apparently nothing they could do. I understand mistakes, but I have never experienced this type of misleading service. It is not fair to the consumer to allow for these misleading circumstances to occur. I will not be returning to this location or this brand again. There are many other rental car options who focuses on the well being of their customer and that is priceless.
Mar 12 2017
Pros: Thru were friendly and accommodating, very professional and will use and recommend again
Cons: Maybe I'm a novice but there was nothing that said you couldn't use a debit card, until I tried to pay the deposit to get the keys, that was never made clear beforehand was a hassle but they explained it i suppose, glad I had a backup plan that worked out and had an otherwise successful rental
Oct 27 2016
Kansas City Avis had no record of my reservation
Pros: Kansas City Avis had no record of my reservation
Cons: Kansas City Avis had no record of my reservation
Nov 1 2016
Pros: It was easy to pickup and drop off the vehicle.
Cons: The Fiesta I was given had mechanical issues. During the first few miles of driving it, it became obvious the dampers in the MacPherson struts were excessively worn. Any irregularities in the road cause the pitch multiple times before it finally damped out. Due to this issue, I exchanged the car at my first destination. I took the car and went on my way. At highway speeds, there was a vibration coming from the wheels. I found they were worn excessively. Although they we just at the wear indicator, they were highly scalloped.
Nov 5 2016
Pros: The car
Cons: Reservation was made online with confirmation. Unfortunately someone cancelled it in their system so we had to go through the entire process Again! Very frustrating which lead to dlays in my appointments that day. Won't use Avid again!
Jun 24 2017
Cons: Smelled like smoke.
Jul 17 2017
Pros: Not too much about your setup
Cons: Being charged 90 dollars for being 40 min late..you guys are all the same, love to rip people off
Aug 8 2017
Terrible service/ cost me way more money
Cons: Wouldn't rent me the car. Even with my credit card. Left me stranded in Kansas City. The enterprise had no cars to rent. I had to rent a uhaul van and it cost me $400. Not including the Uber's I had to take to go to other Avis locations when they gave me the run around.
Hands downs the worst customer service I've expirienced. Not to mention my trip costing tons more money.
Aug 23 2017
Cons: Office was closed when I arrived to pick up car at around 3pm on sunday. So were all nearby Avis offices. Had to cancel and use Uber instead.
Pros: I always like Hertz because it's one of the rare companies that understands the value of customer service. They made up for ...
Cons: the problem of Kayak arranging my rental car pickup for downtown Kansas City, even tho I remember indicating that I was flying into the airport and would pick up my car at the airport. Bottom line: good on Hertz, not so good on Kayak.
Dec 11 2016
Pros: the service was great car clean the workers we great
Cons: the car was too small for a full size car and over priced
Jan 8 2017
Great staff. Inaccurate website info
Pros: The staff was wonderful: friendly, funny, helpful, efficient, and just all around terrific.
Cons: The website did not accurately state the hours of the rental facility.
Feb 19 2017
They booked at the pickup location which messed up
Cons: I searched for car rental at MCI airport (Kansas City), and from the results, I choose Hertz and pre-paid. At the airport Hertz pickup location I found that the pickup location they had in the reservation was downtown. I don't know how that happened. They said that if I had to cancel the existing reservation and take the one at the airport, then I have to pay 3 TIMES the amount of my existing reservation. It was a mess. Finally, I had to cancel that reservation and had to go for another car rental agency on the spot. Double-check the reservation for the pickup location and NEVER pre-pay (if you don't prepay, they will not charge if you don't pickup).
Mar 4 2017
Not from Airport!? What were yo trying to pull her
Cons: Apparently, I, a person not familiar with the area was duped into paying for a rental that was downtown in KC. How would I have gotten downtown from the airport? Why wouldn't I have used that transportation for my needs? What good is a non-airport rental? I will not use you again.
Mar 23 2017
Pros: When I showed up to the Kansas City airport location, I was apparently supposed to get a car from the downtown location. Fortunately they accommodated me and it all worked out.
Cons: I thought the price was a bit high.
Apr 17 2017
Cons: I payed $55 plus tax on Kayak for this rental. That was the price I was quoted and should have been the end of it, but when I arrived at the airport, they said there had been a computer error. They charged me an additional $18 plus tax. Granted, it wasn't that much more, but I should not have had to pay twice. I will not use Kayak again, as this has happened before with a flight as well.
Jun 11 2017
Pros: Ease of pick up and delivery
Cons: Price kept changing ...... flat tire.
Half way through one week Rental, replaced tire, due to danger of running on spare at my expense. I hope Hertz refunds the $78 and change for the extra expense.
Aug 10 2017
Pros: The Hertz staff were wonderful and the car was exactly what I ordered! Got it quick, fast, in a hurry and returned it the same! Excellent!
Cancelled due to different the pick up - drop off points
Pros: Easy to reserve through Kayak. Easy to Cancel through Kayak with no penalty fees. Attractive rental fee.
Cons: Wanted pick up and delivery at MCI (KC airport), instead the reservation would have required me to pick up in downtown KC and drop off in Independence MO. Who does that? Not apparent at time of selecting car that it was not at the Airport and that pick up and drop off weren't even at the same location. Rather unlikely that I would use Kayak or Enterprise again for car rental.
Nov 14 2016
Pros: I was happy about the ease to get the rental.
Cons: I was unhappy with the cost. It was so different than what was projected on Kayak.com
Mar 20 2017
Good service, dirty car
Pros: Good service. They gave me a 10% discount because of the dirty car.
Cons: The car hadn't been dusted or cleaned in a while. There was still spare change and wrappers from a previous driver on the floor and a layer of dust cabs grime on everything.
Mar 29 2017
Cons: I was not familiar with the area. I went on line and ordered the car. Apparently it was a a city location and not the airport so it cost me another $43 total. Judy
May 10 2017
Cons: The car wasn't available, they had no cars.
Aug 23 2017
Pros: Easy to get to rental location, numerous shuttles. Well maintained. Easy to pick up and drop off car.
Jan 4 2017
DO NOT BOOK WITH THIS COMPANY
Pros: Absolutely nothing. Horrendous.
Cons: They took the booking because they never updated their inventory then on the day of my reservation they call me to tell me that they don't have any rental cars and I won't have a vehicle. Then as I was in a plane and didn't get the calls I land and they refuse to call their other branches to see if they can get me a car through them. I had to start from scratch and pay same day prices. Unapologetic, useless, bad humans.
Nov 27 2016
Cons: it was not the same type of van that i reserved, and it was filthy i canceled