Pros: The fact that there is other options out there for me to choose from.
Cons: Where do I start. Not the employee was 25 minutes late to work. Very disorganized, called with minor issues never called back 3 times. Had to have my corporate office call for a resolution. Literally the most unprofessional experience ever. And too boot, this is my first review I ever wrote in my life and that is the stone cold truth. First one ever, that's how bad it was.
Aug 6 2017
Cons: No one answered the phone. Couldn't pick up car. It was awful.
Dec 17 2017
Thanks for the deal!
Pros: I needed a car after an accident. Kayak allowed mecto rent for much less than if I had rented directly from Hertz. I always use Hertz, by thexway.
Cons: Hertz at the Marriot, in Oak Brook is quite ctricky to spot. Outside and indoor signage is inadequate.
However, the Hertz staff is friendly and bery efficient, so that makes up for a frustrating scavenger hunt in search of the Hertz.
Pros: Ease of booking through Kayak. nothing else.
Cons: When I picked up the car, it was in a seedy location on a lot that was shared with uhaul. my rental was the only budget rental on the lot. The attendant looked like she just woke up in the back, and didn't do a walkthrough to check for damage (and there was a lot!), the car was filthy inside and out and high mileage. There was tobacco and trash inside the car, It smelled horrible inside, and the rental agreement from the previous renter was on the passenger seat. The rental was in chicago area but for some reason the license plate said Florida. It felt like the car was someone's personal car that they just decided to rent out. Also, the price of the rental i found out later was much more than other comparable car rental places in the area. upon returning the car, it was like a cattle call, they didn't say one word just gave me a receipt and walked away. I didn't get a chance to explain how bad the experience was. But I doubt they care.
Oct 31 2016
Pros: They did not have the car I request
Cons: I hated it they did not have the car I requested or something similar.
Cons: Business was closed at the time of my confirmed reservation, so I was unable to rent my reserved car.
Sep 30 2016
Cons: The radio was fuzzy, which sucked because I rented the car for a short road trip and was unable to listen to music. The inside of the car was dirty. Worst of all, the outlet for my car-phone charger was broken. I was worried that my phone would die while i had my GPS running. If I had known the charger port was not working, I would not have rented this car.