Springfield MO Enterprise is not located at the ai
Pros: Service was excellent and accomodating
Cons: We did not understand the car would not be at the airport. I had to pay $30 to get to the Campbell Street location. A late plane nearly caused a failure to get there before that Enterprise location closed.
The car was comfortable and clean but it did have a lingering smoke smell.
Mar 15 2017
Super Customer Service
Pros: We arrived an hour early on a Sunday prior to the office opening. The enterprise office manager was there and sauce in the parking lot as we were getting our luggage out of a taxi. He unlocked the door and processed our rental an hour before scheduled opening. The customer service at enterprise car rental has always been exceptional. We know who we are renting from in the future.
Mar 23 2017
Pros: We were late to pick up the car and got there very close to closing time. The worker Josh gladly stayed and made sure we were good to go even though it cost him staying after hours. Great place, great service!
May 27 2017
Trip to Branson, MO
Pros: Personnel at the Enterprise kiosk at the airport were very courteous and accommodating.
Cons: What was rather upsetting was the fact that I called Enterprise before I made the reservation and they assured me that the price quoted was at the airport kiosk only to find out that the reservation was for the downtown site. Fortunately, the gentleman who assisted me was very helpful and we came to a very satisfactory agreement.
Nov 29 2016
Cons: No cruise controll I was charged $328.24 for this $130 car rental if I don't get a refund I will never use Kayak again
Enterprise is a rip off
Feb 4 2017
Pros: INITIALLY FELT LIKE THERE WAS DUPLICITY. I MADE RESERVATION VIA INTERNET AND ON THE SITE IT SHOWED A PRIUS AS IN THE PRICE CATEGORY. WHEN I CALLED ENTERPRISE I WAS ADVISED BY FRED THAT ENTERPRISE DOES NOT RENT PRIUS VEHI. I QUESTIONED HIM HARD ON THIS SINCE PRIUS WAS ON SITE. HE SAID SITE IS 3RD PARTY AND HAS THINGS NOT RELATIVE TO ENTERPRISE. WHEN I ARRIVED TO PICK UP (NO ONE OFFERED TO PICK ME UP) THERE WAS CONFUSION BUT THE MAN HELPING DID HIS BEST. HE SAID ENTERPRISE DOES RENT PRIUS BUT NONE ARE AVAIL. WE WAITED SOME TIME FOR A FORD FOCUS BUT THE WAIT GOT TOO LONG SO WE SETTLED ON A NISSAN SENTRA WHICH WAS A GOOD VEHICLE. IT HAD ONE ISSUE WITH A STRANGE SOUND LIKE SOMEONE HONKING AT ME WHEN TRAVELING AROUND 65 MPH. IT EVIDENTLY WAS A LOOSE PIECE OF TRIM THAT GETS CAUGHT IN WIND AND MAKES THE SOUND OF A HORN GOING OFF.
Cons: CAR WAS COMFORTABLE, REASONABLE RENTAL FEE AND GAS MILEAGE WAS RESPECTABLE.
Feb 19 2017
Cons: The price quoted was half of the price I was originally charged but it was almost what it was suppose to be when i checked out at drop off because they gave me a discount for something wrong with the car. Also, no washer fluid in the car at all and I to buy it and put it in myself.
Oct 23 2016
Complete Customer Satisfaction
Pros: They worked hard at fulfilling my request to get a Chevy Tahoe as my rental preference & that's exactly what I got! Great job guys!!
Cons: The price was a bit too much, I should have gotten more of a discount considering how many days I rented & how many times I've previously rented from Enterprise before, which is quite a lot!!
Jan 17 2017
Pros: Pick up went smoothly, car was comfortable.
Cons: Lady at drop off in West Plains was a little rough
Pros: Employees were extremely friendly and knowledgeable. Our car was ready but we opted for an upgrade. It only took about 15 min to get it ready. Great vehicle with great mileage. Very pleasant experience all around.
Cons: A little tricky to find the office. Tucked behind another business with no sign on the main road. The employees explained the city wouldn't allow any more signs. Call for specific directions and you'll be fine.
Sep 21 2017
Pros: The pick up and drop off was fast and friendly. The car did great. Was overall a great and easy experience. I recommend Hertz when renting a car!!
Sep 23 2017
Cons: When I booked this rental, it was for the Springfield airport pickup and drop off but when I got there, it wasn't and I had to go to town to get it and then pay an additional $5 to drop off at the airport when I left. Talk about a waste of my vacation time!!!
Dec 5 2017
Pros: The car was clean and in good working condition.
Cons: They did not have a vehicle available in the class I reserved, so I paid for an intermediate car and only got an economy/compact car. They comped my gas, but I didn't even get any notice so I could choose a different company that had the car I wanted. When I made the reservation, it said something about "checking availability" when I picked the class of car I wanted, so one would assume that meant the company only rents what it knows it will have at the scheduled pickup time.
Cons: The car originally rented was for off sight but when getting to the airport they were closed and to switch to a different agency.
Oct 10 2016
Cons: When I landed I went to Avis counter and found out that my reservation was at a different location in the city and that they were closed at that time (on Sunday) They offered me a car there but it was three times the price that I reserved it. They took me to Payless and I got a car there. It was still higher priced than I agreed to. Not real happy with the response as they should have honored my original price through Kayak.
Dec 18 2016
Pros: Service was great.
So was the mini van
Cons: Hours of operation.
Pickup after 8 am.
Drop-off before 6:30 pm.