Cons: At first we received a car with 60K+ miles on it, not really new but we decided to go with it. The car had a lot of damage on the outside (scratches and small dents).
After 5 days of usage the battery of the car key ran out, so we couldnt start our car in the middle of nowhere without any service on our mobile phones.
The car wasnt even clean; we found a credit card of somebody else in the dashboard!!
Service at Hertz in Hollywood (LA) was really bad and almost even rude to me.
Decided to go elsewhere and change the car. After the change we didnt have any issues.
Long story short: do NOT rent at hertz hollywood
Aug 1 2016
Pros: Car was clean
Cons: Prepaid order was canceled by the rental and and a new agreement setup at the location. Not only was this more expensive, they put an additional $200 hold on my debit card. When we noticed, we called Hertz customer care. They didn't know how to address the issue and we were hung up on multiple times. When we called the location there was no answer. Kind of ruined our tightly budgeted vacation. I'll never use Hertz again.
Dec 27 2016
Pros: Best value I've ever experienced with renting a car.
Jan 9 2017
Did not have car we reserved
Pros: The lady at the counter was as helpful as she could be. When the company made the reservation they made it for one that was not at the airport (even though we flew into the airport). We ended up with a much smaller car then we ordered due to price because "they couldn't give it to us for our original price". Even though they were the ines who messed up
Apr 1 2017
Accuracy over Efficiency
Pros: Easy cancellation process
Cons: I specified the LAX airport in my original booking and when I had the reservation rebooked to include the certificate I was not notified the original reservation was incorrect and that they were keeping the same incorrect pick up and drop off location. I ended up spending $300 more bc I had to get the walk in rate and spent unnecessary time at the Hertz location sorting out your error.
May 3 2017
Wrong Pick Up Location
Cons: Kayak set the pick up location to be 3 miles away from the airport, which in LA is a $20 Uber. Luckily, Hertz let us cancel the reservation free of charge so that we could rebook a Hertz car at the airport
May 14 2017
Pros: Car was clean
Cons: Facility was under-staffed
Long wait to pickup/dropoff
Jul 1 2017
Pros: They upgraded my car with out a problem when they didn't have the size that I ordered.
Cons: it took a little before I got the attention at the office, because Hertz is a part of different representations of companies like Lyft etc.
Jul 20 2017
Pros: Everyone seemed happy. Almost an oasis.
Aug 4 2017
Cons: I arrived at hertz cooperation at 9am and its took me like 2 hours to get the car. This need to be improved
Pros: The customer service was really good. Raena was excellent. No hard sell on insurance. I have my own excess cover so just showed her that. They gave a small discount when i said smoking smell in the car. But atleast acknowledged it.
Cons: The car was really basic. For an suv. I atleast expected the seats to be adjustable for height.!!!. The car smelled of smoke which was very annoying as i had kids. The company should run a no smoking policy if they already dont. If they do they should valet the car appropriately.
The change oil sign was on full time, however the car worked fine. They could do by a drop off / pick up service for international customers.
Oct 3 2016
Above and beyond to make sure that I was taken car
Pros: Much larger vehicle for the economy rate, and allowed me to drop off at the airport, even though they were a neighborhood location.
Jan 9 2017
Pros: They dropped the ball but compensated us for the troubles.
Cons: We reserved a car through kayak and even received a confirmation call from enterprise and when we arrived they didn't have the car we wanted available (convertible). They didn't have any cars available for us besides a pick-up truck which would have been a miserable choice for the road trip we were taking. We had to wait 3 hours before anything options were available which significantly delayed out trip.
Apr 3 2017
Cons: Pressure to buy insurance
Jan 5 2017
never seen such poor service anywhere else
Cons: We booked a SUV one month ahead in prevision of a 10 day road trip with our children coming especially from France. When we arrived at 8:00am, as scheduled, we were told there would be a delay. More than 2 hours later, and after several calls from our side (they never called back), we were finally told that there would be no SUV available, and we were given two "solutions", either a pick-up truck or a small sedan, neither acceptable in that case. They told us then that "we should rent from another company"!! You can guess that this was very easy on December 26th... We finally found one at a much higher price, but also lost most of our first trip day. I complained by email and received a note saying that an official from the company would call me, but this never happened.
Jan 23 2017
Pros: Location, staff, quick service.
Cons: Nothing. great overall.
Mar 12 2017
Pros: Friendly service during pickup and dropoff
Cons: car gas meter was on empty at pickup, and despite the "match policy", it was an inconvenience
Also, there was no wiper fluid in the tank, and the windshield was covered in filth