Above and beyond to make sure that I was taken car
Pros: Much larger vehicle for the economy rate, and allowed me to drop off at the airport, even though they were a neighborhood location.
Oct 16 2016
Great car, poor customer service due to Enterprise
Pros: Great car
Cons: Car was not ready at pick up time stated. Had to sit in the office waiting for 30 mins and there was several people behind me that I am sure waited longer. It was a Saturday and only 1 person on staff was there!! I felt so sorry for the woman left on her own. Surely the weekends are the business why would you only have one person working!? Could have been a much better experience had they been prepared and had more people available. I want to repeat the woman working that day was lovely and very helpful. It's the companies fault for poor planning and not giving that woman adequate support.