Pros: When the highway was closed completely due to a sinkhole, the company was understanding of the situation and chose not to charge us for the extra day due to circumstances.
Aug 29 2017
Pros: The staff at both pickup and drop off locations were friendly, efficient and helpfull. We will be back!!
Mar 9 2016
Pros: They only had one car available full size.
I like to see choices in the car
Jul 20 2016
Pros: Booked via Kayak. Went there in the am as planned (in fact one hr earlier). Great customer service. Car waiting. Picked it up and returned as planned. No complain.
Sep 6 2016
Cheap rental for a long weekend but no airport shu
Pros: The car was great and customer service was excellent.
Cons: They don't have an airport shuttle. They do help by meeting you half way to downtown Nanaimo when you arrive but it was still a $30 cab ride from the airport to the meeting point. It was a long weekend and they were closed when I arrived to drop off so I took a cab and ended up costing me another $60 to get back to the airport. The rental was cheap but expect to pay an extra $90 in cab fares.
May 22 2017
Pros: They had everything ready when we got there to pick it up, and the guy helping us was super nice.
Cons: Not quite the car we expected to get, but if worked out fine. However, we had to take a taxi to get there, which was a little frustrating and expensive.
Jun 7 2017
Pros: They came and pick us up at the ferry terminal, awsome
Cons: They changed my reservation at the moment and forced me to take their extra services.
Jul 30 2017
Pros: service & tining eas good
Cons: Extra charge on kilometers ... allowed 100 and went 117 ... extra $6.00
Sep 5 2017
Rental restrictions not listed and no accountability
Cons: I reserved a compact car weeks in advance and when I arrived I was told National does rent to N drivers. Neither the website nor confirmation email indicated this, which is pretty important restriction. The lady said it's corporate policy and there's nothing she can do. Where is the accountability? Had to reserve last minute with another company 20min away at double the price.