Pros: When the highway was closed completely due to a sinkhole, the company was understanding of the situation and chose not to charge us for the extra day due to circumstances.
Mar 9 2016
Pros: They only had one car available full size.
I like to see choices in the car
Jul 20 2016
Pros: Booked via Kayak. Went there in the am as planned (in fact one hr earlier). Great customer service. Car waiting. Picked it up and returned as planned. No complain.
Sep 6 2016
Cheap rental for a long weekend but no airport shu
Pros: The car was great and customer service was excellent.
Cons: They don't have an airport shuttle. They do help by meeting you half way to downtown Nanaimo when you arrive but it was still a $30 cab ride from the airport to the meeting point. It was a long weekend and they were closed when I arrived to drop off so I took a cab and ended up costing me another $60 to get back to the airport. The rental was cheap but expect to pay an extra $90 in cab fares.