Cons: I made it very clear the day before my trip that I needed a small car and the time I would arrive to pick up the car. I arrived only to find a note on the door saying back in 5 minutes and waited 40 minutes. I did not get what I had asked for and was given a choice between 2 vehicles which I was extremely unhappy about. Out of desperation I chose the somewhat smaller of the two, but found it a bit difficult to drive. I am very angry at how this was handled.
Oct 11 2017
Always great customer service
Pros: I love renting my vehicles from here this is the only place I will rent from,I actually drive 30 plus miles to rent from here of course I can rent from other companies close to my home but I rather rent from here because I’m treated like a valued customer Sharon and John knows how to treat a customer right. Hertz concord is the only place I will rent from.
Pros: Its literally just a corner desk in the Sears Auto Center so there's not much to review. The employee was nice and efficient.
Cons: Located in a mall but I wasn't aware of that. I had to call the Avis location when the GPS took me to the mall parking lot. I thought maybe the GPS was wrong. When I called, she informed me that they were located in Sears in the mall. It would be helpful to have that information on the paperwork, but thanks to smartphones, it was just a slight inconvenience.