Pros: Car was nice. It works well and consume little gasoline
Cons: USB port does not work
Rent car company does not operate at night
Oct 17 2016
short staffed the day I arrived, line was out the
Pros: hertz employee was very curteous and friendly
Cons: located in a very cruddy part of San Rafael
Oct 26 2016
Fast but service could've been more helpful
Pros: They were very friendly and got my car ready fast. The woman behind the counter was great. Very efficient too.
Cons: The seating area is very sparse and feels cold. The guy who brought my car around didn't help with luggage loading in spite of my having been in the hospital the night before, so that was disappointing. The Nissan Altima they gave me had little power and visibility was tough in the driving rain.
Nov 27 2016
Pros: Mike, the Hertz associate that checked me out, is an excellent Hertz representative. Professional, efficient, personable. An asset to Hertz.
Feb 27 2017
Great service and car
Pros: The Hertz counter and San rafael was amazing! They made it painless simple and easy to get in and out. The drop off was a breeze! The car was better than expected, great gas mileage, and no hidden fees. Five stars all the way around!