Reviews for Hertz in San Rafael
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May 2 2017
Pros: Was upgraded to a small SUV.
Cons: Long lines at rental facility.
Apr 27 2017
overcharged $79 in addition to already prepaid one day rental
Pros: the car I rented was fine
Cons: Picked up the car at 5:45 pm Thursday and asked if I can return the car after hours the following day (if I don't make it due to trafic in teh SF Bay Area), was told yes. Returned the car the following day at 6:15 pm with 5/8 level, which was 1/4 of the tank ABOVE what was recorded in the rental inspection form (3/8). I found out Hertz charged me $40.46 for not returning rental with the full tank (?), then $12 late fees, plus an extra day, all totalled $79. I send scanned copy of the vehicle inspection form to Hertz customer service. Apparently they are working on refund for late fees and gas overchages, but not the extra day. I must add that teh guy who processed my rental reservation was not happy with the daily rate I paid ($23.97), saying they don't make any money off it. NOT GOING BACK TO HERTZ EVER AGAIN!
Apr 20 2017
Ready to go car and great staff.
Pros: Car was easy to drive.
Cons: Passenger windshield wiper blade made a scratchy noise every time.
Apr 15 2017
Pros: The original price was canceled and they charged me More money.