Pros: Phyllis was very pleasant and helpful when I picked up the car.
Cons: The actual car I drove, KIA SUV, was not very good. It started to shimmy when I drove it over 65 MPH. I will never buy a KIA.
Nov 21 2016
Pricing misleading, additional cost - request some
Cons: When I purchased off Kayak I assumed this was an 'all in price' with teh exception of any damage or extra services added on (insurance, gps, etc.). When returnign the car I was slapped with an extra $15 fee for miles driven under 75.... I thought miles were included in the price!?
Dec 21 2016
Pros: Harrison is a wonderful employee who is knowledgeable and hard working.
Jan 1 2017
Pros: Professional efficient presonnel
Jan 4 2017
Poor Customer Service
Cons: The rep at the counter was more interested in a personal phone call than helping me. She was painfully slow when she decided to hang up the phone and actually do her job. A one minute transaction took over 10 because of this her. I highly suggest getting rid of this lady
Feb 19 2017
Pros: When I tried to change drop off location was told that the pickup location was out of vehicles. This despite the fact that I had a reservation for a vehicle from that location already.
Cons: Didn't like service both web and phone that would not make the change.
Cons: It would be helpful if they had a policy for dropping off the key to return the car. Since they are not open on Sunday we had to rent car for an extra day and it was so busy Monday morning we had to wait in line for 45 minutes just to return the car but overall we still love this rental company.
Oct 13 2016
Pros: good counter service
good vehicle in good condition, clean and ready when I arrived
Nov 29 2016
Pros: size of car I ordered was confirmed
Cons: Car was not cleaned when I picked up and the steering wheel was off center when pointing car straight. Other wize car and employees were nice.
Mar 15 2017
Pros: The quality of the help was excellent. Car ran fine. When I mentioned that the interior was dirty they immediately discounted the rental by 10%
Cons: Interior of car was dirty. There seemed to be several management types standing around not helping while the worker bees really hustled during a very busy period
Mar 23 2017
Pros: Pick up location
Cons: Car was never cleaned. I found change and trash under seats and on the floors
Pros: They had a car when few others in the area did. They knocked off $10 on their own because of an annoying odor I mentioned to them. The car was clean and ran well.
Cons: Checkout was way too slow, in part because there was way too much effort to sell insurance, gas, gps equipment, etc., that we clearly declined from the start. Price was unnecessarily high, but that was just supply and demand, I suppose; if you've got cars and your competition doesn't, you can charge more.
Jan 29 2017
Pros: front left tire pressure was down to 20 psi.
Mar 20 2017
Cons: First car had engine problems
Mar 25 2017
No rental! Would not accept debit card for payment
Cons: Have rented from this Hertz location in the past and used a debit card for payment. They would not accept my debit card. Told me that this info was listed somewhere in the fine print online. I needed to hire a taxi to take me from the Hertz office at the Vero Beach Airport to the Enterprise Car Rental on the other side of town to rent a car
Apr 12 2017
Cons: The office in Vero Beach was understaffed. I waited almost a half hour to get served.
Pros: Staff was friendly and got me on my way quick
Cons: Tire completely exploded on the highway. 2 hours for roadside assist to come. Luckily I nor anyone else was hurt. Car also smelled like smoke. Other than that, it was good. :)
Feb 17 2017
Cons: The problem with the rental was that my drop off was supposed to be at Orlando airport but it was noted to be at another drop off this is the first time I've used kayak and I'm not sure I would use it again.