Pros: Phyllis was very pleasant and helpful when I picked up the car.
Cons: The actual car I drove, KIA SUV, was not very good. It started to shimmy when I drove it over 65 MPH. I will never buy a KIA.
Nov 21 2016
Pricing misleading, additional cost - request some
Cons: When I purchased off Kayak I assumed this was an 'all in price' with teh exception of any damage or extra services added on (insurance, gps, etc.). When returnign the car I was slapped with an extra $15 fee for miles driven under 75.... I thought miles were included in the price!?
Dec 21 2016
Pros: Harrison is a wonderful employee who is knowledgeable and hard working.
Jan 1 2017
Pros: Professional efficient presonnel
Jan 4 2017
Poor Customer Service
Cons: The rep at the counter was more interested in a personal phone call than helping me. She was painfully slow when she decided to hang up the phone and actually do her job. A one minute transaction took over 10 because of this her. I highly suggest getting rid of this lady
Feb 19 2017
Pros: When I tried to change drop off location was told that the pickup location was out of vehicles. This despite the fact that I had a reservation for a vehicle from that location already.
Cons: Didn't like service both web and phone that would not make the change.
Pros: good counter service
good vehicle in good condition, clean and ready when I arrived
Nov 29 2016
Pros: size of car I ordered was confirmed
Cons: Car was not cleaned when I picked up and the steering wheel was off center when pointing car straight. Other wize car and employees were nice.
Mar 15 2017
Pros: The quality of the help was excellent. Car ran fine. When I mentioned that the interior was dirty they immediately discounted the rental by 10%
Cons: Interior of car was dirty. There seemed to be several management types standing around not helping while the worker bees really hustled during a very busy period
Aug 24 2017
Pros: Nothing. Employees were indifferent. If demand called for cars find more. We showed up with a reservation and were told no cars. Put on waiting list and never heard from them. Had to go to Hertz in Melbourne for car.
Cons: Called Emterprise in Fort pierce and PSL. Also no cars. Ridiculous.
Oct 9 2017
Cons: Enterprise did not honor my reservation. They called me at the last minute and said they had no vehicles for me. When I asked for some kind of compensation for that they told me there was noting they would do for me. I will not use them again !!! They left me high and dry and showed absolutely no concern for the inconvenience that they caused !
Dec 24 2017
Pros: The service
Jan 1 2018
Do not rent from here
Cons: On-site staff were hung out to dry by corporate policies, but they did not handle it well with customers. They expressed their frustration as if they were also the customers and not representing the company.
The location had no vehicles to rent, despite our reservation indicating the time we would be there to pick up a vehicle (we were also not the only customers in this situation). Competitor’s websites said they had no cars available. Not Enterprise. They had no cars, people waiting in their lobby with reservations in hand, and were still accepting reservations online.
We were finally able to get a vehicle and the on-site staff did give a discount—but we wanted a car at the time of our reservation and were willing to pay the already agreed upon price for it. Giving a discount on cost does not put that wasted time back on the clock or get us to the appointment we were 45 minutes late for after this debacle.
Mar 23 2017
Pros: Pick up location
Cons: Car was never cleaned. I found change and trash under seats and on the floors
Pros: They had a car when few others in the area did. They knocked off $10 on their own because of an annoying odor I mentioned to them. The car was clean and ran well.
Cons: Checkout was way too slow, in part because there was way too much effort to sell insurance, gas, gps equipment, etc., that we clearly declined from the start. Price was unnecessarily high, but that was just supply and demand, I suppose; if you've got cars and your competition doesn't, you can charge more.
Jan 29 2017
Pros: front left tire pressure was down to 20 psi.
Mar 20 2017
Cons: First car had engine problems
Mar 25 2017
No rental! Would not accept debit card for payment
Cons: Have rented from this Hertz location in the past and used a debit card for payment. They would not accept my debit card. Told me that this info was listed somewhere in the fine print online. I needed to hire a taxi to take me from the Hertz office at the Vero Beach Airport to the Enterprise Car Rental on the other side of town to rent a car
Apr 12 2017
Cons: The office in Vero Beach was understaffed. I waited almost a half hour to get served.
Jan 6 2018
Pros: Pick up and drop off was easy and fast.
Cons: Car was a DOG! Needed an oil change. Everytime you got in the car it said an oil change was required. Front driver side tire constantly lost air. We had to fill it up every single day of our trip. Will never rent from Hertz again.
Pros: Staff was friendly and got me on my way quick
Cons: Tire completely exploded on the highway. 2 hours for roadside assist to come. Luckily I nor anyone else was hurt. Car also smelled like smoke. Other than that, it was good. :)
Feb 17 2017
Cons: The problem with the rental was that my drop off was supposed to be at Orlando airport but it was noted to be at another drop off this is the first time I've used kayak and I'm not sure I would use it again.