Pick-up location | Seminole |
---|---|
Car types | Compact, Economy, Intermediate, Intermediate SUV, Luxury, Mini, Pickup truck, Premium, Standard SUV, Supplier choice |
Rental locations | 1 |
Popular agencies | Hertz |
Economy | $38/day |
Compact | $33/day |
Intermediate | $41/day |
Mini | $38/day |
Premium | $57/day |
Luxury | $61/day |
Pickup truck | $60/day |
Supplier choice | $34/day |
Intermediate SUV | $54/day |
Standard SUV | $60/day |
4.4
Okay
50 reviewsCleanliness
4.4
Comfort
5.1
Pick-up/Drop-off
5.1
Value for money
5.4
3 locations in Seminole
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Reviews
2.0 Mediocre
Apr 2021
Pros:
We cancelled this vehicle via phone call and on line. We are still being charged for the car.Cons:
Accept a cancellation by phone and via online and refund charged fees to the customer in a timely fashion.2.0 Mediocre
Apr 2021
Pros:
Pickup experience was a nightmare and I was placed into a dirty car.Cons:
Speed at checkout. They should have cleaned the car... esp during Covid. They should have placed me into a different car if they didn’t have time to clean the car they put me into. I also could not get ahold of customer service for the life of me. Awful experience.2.0 Mediocre
Apr 2021
Pros:
Drop off at SFB was easy. We had to change our drop-off location mid-trip and this was easy to do over the phone using the “rental extension” phone number on our initial receipt.Cons:
Was traveling with an IL driver’s license that had its expiration date extended 6 months by the state of IL due to Covid-19. No issues with TSA in 3 different airports. No issues anywhere except Hertz in St. Petersburg where the store manager would not allow me to pick up the car. In the state of FL, Hertz does not have good options for dealing with toll roads. You can either pay an exorbitant amount of money up-front (for our rental period something like $70, way more than the amount we would pay in tolls), or you can get charged afterwards for the tolls you use + a $10 administrative fee for each. There are several toll roads where you can only “pay by plate” or transponder and there is no option for paying with cash, so if you don’t know the area and your navigation takes you on one of these roads, Hertz has you over a barrel.2.0 Mediocre
Mar 2021
Pros:
Agent called an hour before pickup saying no vehicle was available. No alternative given. No help offered. I would never trust hertz again.Cons:
Providing the service promised.2.0 Mediocre
Mar 2021
Cons:
Made appointment online for same day rental and went to pick up and there's none available. I live in area and saw vans/cars there never move. Also never received a call when one came available.10.0 Excellent
Jan 2021
Pros:
The staff was very friendly and pickup and dropoff were very easy!Cons:
The Hertz office location needs better signage, including directional signage. It is in the back of a large car dealership and repair facility, and while there is a small Hertz sign under the dealership sign once you get in the parking lot you have no idea how to find it. I had to go into the dealership and ask and I still drive around for several minutes before I found it.Enterprise
3.8
Mediocre
31 reviewsCleanliness
3.0
Comfort
4.0
Pick-up/Drop-off
4.0
Value for money
4.0
3 locations in Seminole
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2.0 Mediocre
Nov 2020
Pros:
Staff was friendly but told me at the last minute to go elsewhere because they did not have the vehicle i reserved.Cons:
They could have found the vehicle i had requested and told me where to go. Offered an upgrade on an available vehicle as opposed to a downgrade. Possibly vouchers or discount for next rental?5.6 Okay
Oct 2020
Pros:
The staff was friendly and pick up was quick.Cons:
The car smelled like smoke and no other car was available.6.4 Good
Nov 2019
Pros:
Car was as expected.Cons:
Staff very indifferent. Took 50 mins to get car. Overheard staff checking someone in and deliberately neglect to tell them of added cost on request. Customer upset when total came and called out staff9.2 Excellent
Apr 2019
Pros:
Yes to both questions.8.0 Excellent
Feb 2019
Pros:
Austin was fantastic, great customer service once a car was available.Cons:
I booked online, got there and they had no car. A day later I called back, they had cars but no one called me. No drop off on Sunday.9.6 Excellent
Feb 2019
Pros:
Staff very professional, accommodating and friendly. WonderfulCons:
Shorter wait to pick up the car. Have a pick up and drop off line. Everything and everybody was in the same line and there was a bit of confusion.Budget
3.3
Mediocre
44 reviewsCleanliness
4.3
Comfort
4.3
Pick-up/Drop-off
4.3
Value for money
4.3
2 locations in Seminole
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2.0 Mediocre
Feb 2021
Pros:
NothingCons:
We Ubered there to pick up the car and there was no one there. We wasted time and money.10.0 Excellent
Mar 2020
Pros:
It was easy and less expensiveCons:
Nothing5.6 Okay
Feb 2019
Pros:
Staff was nice. They just didn’t have any cars when we got there. Said it would be 3 hours or I could upgrade. We had planned on have a full size. I had to upgrade to an suv that cost $100 more then plan on.Cons:
Just having a a car for me or budget making up the difference.2.0 Mediocre
Oct 2018
Cons:
Reserved for convertible- was told none was available. This is I spite of reserving it several months in advance. No attempt to try to find another vehicle in surrounding areas. Asked to call central reservation number for budget - they were no help at all. Did not even offer to reduce rates as promised vehicle was not available. Very poor service.6.0 Good
Mar 2018
Pros:
Got the keys right away, was able to drop the car off after hours.Cons:
After getting the keys, was told to remove the sunpass from windshield since I had my own and didn’t want the additional charges. I couldn’t remove it- no one was around to help. I saw a man that worked there and asked for help, then yelled for help but he ignored me and kept walking. Also, if you leave your vehicle there you have to park it across the street.... so walking across 6 lanes of fast moving traffic is a little unsettling.8.4 Excellent
Mar 2018
Pros:
Adam was super professional and friendly.Cons:
Car smelled like smoke.Avis
3.9
Mediocre
20 reviewsCleanliness
3.9
Comfort
3.9
Pick-up/Drop-off
3.9
Value for money
3.9
2 locations in Seminole
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10.0 Excellent
Apr 2021
Cons:
Everything was good9.2 Excellent
Jul 2020
Pros:
The car was a beautiful brand new 2020 model. The interior was sparkling clean and the exterior only had a few chipped paint spots. The car drove smoothly and fit my wife and I’s need.Cons:
The staff at the pickup location was rude. Was not friendly and could’ve made the process of checking in for the car for enjoyable and less stressful.8.8 Excellent
Jul 2020
Pros:
Staff was abrupt, but during the pandemic that was appreciated.Cons:
Not sure how well the car's interior was sanitized .2.8 Mediocre
May 2020
Pros:
Bad staff, bad cleaning, bad chargeCons:
Attention!! The priced supposed to be one but the final charge was 4x more2.0 Mediocre
Oct 2019
Pros:
Worst experience with a rental company I have ever had. Was not able to retrieve my rental car because even though I had a reservation they decided to give my car away. Missed my best friends wedding because surrounding car rental companies were too expensive to buy the day of. Could have figured out a different option had I known my reservation would not be honored.Cons:
Worst customer service.2.4 Mediocre
Jul 2019
Cons:
Made reservation the day before, on line. Got a call from local company 15 min. before scheduled pick up to tell me they had no cars to rent. Lady apologizes and said she had a few others to notify. Caused a lot of inconvenience.