Pros: I was greeted warmly right away, and taken care of immediately. When I needed to extend my rental, it was handed very easily over the phone. When I brought the rental back, I was given a driver immediately to take me over to the repair shop where my vehicle was.
Cons: I can't think of anything.
Jul 25 2016
Vacation made easy
Pros: fast service got a better car than expected
Nov 8 2016
Pros: Great staff at Enterprise in Duluth. Very accommodating staff. Will use again in the future.
Cons: The car would chug when you are starting to accelerate after being at a stoplight. When I returned the car I let them know of the problem only to find out it is a feature on the car for emissions/fuel economy? It would have been nice to know that ahead of time.
Cons: We wasted a day of our trip trusting you and hertz. Not sure I will ever use either of you ever again. We had to not use hertz and waste time out of our trip to find a different rental car. Thanks for nothing you both cost us more money because we had reserved hotels also non refundable had to cancel them so no not a good time. You all should refund the money we lost for trusting you.
Apr 20 2017
The staff was excellent !
Pros: I had the wrong pick up address and I needed it at the airport. The young lady (Samantha) helped me out tremendously by calling and getting a car their for me. The extra cost was understandable due to airport fees and taxes. I was very grateful for her help and how fast the car arrived.
Cons: There was some profanity scratched on the hood from a previous renter. It said "Nice F##king parking job Dick"
I know I don't have to pay for those damages since I let them know about it before I left and they did ask if I wanted a different car but I declined. It wasn't that it was there that bothered me, it was that the car would be rented with that on it.
Again, not the fault of the folks at the airport. The car was brought from a different location and dropped off in the front of the airport for me.