Goodyear Car Rentals

Cons: Too many technological features on the car.

Cons: I never made it to the Goodyear location because the car was not picked up in Phoenix. Goodyear is where I planned to return it. Read on: I was quoted, paid for and received an itinerary for a rental amount of $81.40 including taxes. I had prepaid $51.38 online when I made my reservation. When I arrived to pick up my car I was told that all they had were mini vans. I had reserved an economy car. I do not understand the point of reserving a particular size vehicle if they do not have/hold one for you. Especially when the reservation is pre-paid. Also, my itinerary stated that the additional amount due would be $30.02. I had pre-paid $51.38 At pick up they told me I had another $81.40 due. I told the rep that I had already paid the $51.38 and showed him the email stating that I only had $30.02 due. He said that it was the taxes and that he could not do anything about it. I refused to pay any additional $81 which would've made my one day car rental over $130 and I'd have been stuck driving a bigger vehicle than I was comfortable with. I was in Phoenix on a family emergency and did not need the added stress of this ordeal. I could not afford the additional costs. I asked the rep to cancel my reservation. He said it would just cancel out after 24 hours but I'd still be charged the $51 I'd paid earlier. At this point, I just needed a ride to the hospital so I called someone to pick me up. He had to leave our family member in the hospital to do so. It was a case of not throwing good money after bad. The low price you offered was misleading and not honored by Hertz. I will NEVER rent a car from Hertz NOR through YOU again.

Cons: There was nothing I liked. Dreadful nightmare

Cons: Checking out the car could have been more efficient. It took us about 30 minutes to get out of the place. That was a pain but it was a small part of the overall rental experience that I can ignore it... this time.