Pros: Great service, great car. After renting many times from other rental companies I only use Hertz. Best prices, best service.
Cons: Too many technological features on the car.
Mar 11 2017
Cons: I never made it to the Goodyear location because the car was not picked up in Phoenix. Goodyear is where I planned to return it. Read on: I was quoted, paid for and received an itinerary for a rental amount of $81.40 including taxes. I had prepaid $51.38 online when I made my reservation. When I arrived to pick up my car I was told that all they had were mini vans. I had reserved an economy car. I do not understand the point of reserving a particular size vehicle if they do not have/hold one for you. Especially when the reservation is pre-paid. Also, my itinerary stated that the additional amount due would be $30.02. I had pre-paid $51.38 At pick up they told me I had another $81.40 due. I told the rep that I had already paid the $51.38 and showed him the email stating that I only had $30.02 due. He said that it was the taxes and that he could not do anything about it. I refused to pay any additional $81 which would've made my one day car rental over $130 and I'd have been stuck driving a bigger vehicle than I was comfortable with. I was in Phoenix on a family emergency and did not need the added stress of this ordeal. I could not afford the additional costs. I asked the rep to cancel my reservation. He said it would just cancel out after 24 hours but I'd still be charged the $51 I'd paid earlier. At this point, I just needed a ride to the hospital so I called someone to pick me up. He had to leave our family member in the hospital to do so. It was a case of not throwing good money after bad. The low price you offered was misleading and not honored by Hertz. I will NEVER rent a car from Hertz NOR through YOU again.
Mar 20 2017
I'm owed a refund!
Pros: Too many issues with this store that I will never rent from Hertz company.
Arrived to pick up rental & waited almost 2 hours in lobby for car to be available. Manager ran my card for the balance PLUS $200 extra! My card declined & I was asked to call in or come back Thursday for pick up bc they would not run same card same day... They said they would put my name on a list. When I called Thursday I was told I was 5-7 on wait list and would not get a rental and advised to make other rental arrangements. Suggested to call bank to release $300.30 bc Hertz takes 14 days to process refund. (for services never received) I called my credit card and was informed the authorization expired Thursday night & They would release $300.30, plus I couldn't get a car Friday since with expired at midnight. This is a nightmare. I'm owed a refund to say the least
Cons: There was nothing I liked. Dreadful nightmare
Pros: The car was a comfortable SUR that we used long haul. Excellent. The card was new, 100% functional, and clean For large adults piled in and 2200 miles later, we emerged tired but comfy throughout. Checking the car back in went smoothly.
Cons: Checking out the car could have been more efficient. It took us about 30 minutes to get out of the place. That was a pain but it was a small part of the overall rental experience that I can ignore it... this time.