The system allowed a booking for a pickup after-hours. In the 21st century with all the hi-tech?! It was a mess to cancel, had to call multiple times! Had to rebook last minute at premium rate! Will never again book thru Expedia / Kayak!
They hide the fine print when you select the manger special deal and then try to give you an electric car I didn’t reserve a car days in advance for them to tell me all they had was electric vehicles for that reservation and I had to upgrade to get a gas car which I was charged and upgrade fee just found it ridiculous that I made a reservation and was pawned off with this electric car forcing me to upgrade as my trip was not drivable with a electric car.
The customer service was excellent
The care was banged up with dents and damage on all sides. The tire pressure warning was persistent no matter how much air I put in.. only to the recommended PSI. The car smelled like cigarettes and had burn holes in the driver seat. The rims were scrapped up very badly as well and tires had big chunks of rubber missing and or flapping around. The car was disgusting.
We had a reservation for a company car which showed a price under $250. Once we arrived, Hertz attempted to raise the price of that rental to 600+. In addition, the companies choice was only an electric vehicle (which is cool but that should be made known). After going back and forth, and disputing a in city fee which was just an. upcharge we were able to get the rental for around 350ish. I believe the formatting was of what we would pay was not forthcoming
After making the reservation I immediately realized the dates were wrong and that I did not specify returning the car to a different city. I took immediate action to try to modify the reservation. I found It was impossible to use kayak to modify the rental. So I’m dissatisfied with the basic service of Kayan. Next, I tried contacting Hertz directly, only to be told to use their web site over and over again. The web site was zero help, and getting a real live person to assist me was next to impossible. I decided to cancel the original booking and to try to make a new one with corrected dates and drop off point. Hertz then tripled the daily rental rate. So I went with directly booking with Avis and got a better rate, and upgrade than what Hertz was offering. Neither Kayak or Hertz have been helpful, or cost effective in this matter, and I will advise as many people as I can to not use either of your services. Since I attempted to modify my initial rental within one hour of making the reservation, but was driven to total frustration by the lack of customer service, I feel that I should not be charged for the rental cancellation. So, you folks at kayak, are you really listening?
