Cons: The price offered through Kayak was not honored. The car size committed was not the car I received.
Jul 4 2016
Cons: The car was not clean inside or out. The luggage compartment had to be cleaned out before I would put my equipment into it. Service was slow. Only one person was there and he was a bit surly.
Dec 28 2016
Full size SUV?
Pros: Vehicle was clean and ran fine.
Cons: Full sized SUV per on line description states a Ford Expedition or similar. I can assure you that the Dodge Durango that I was provided does not compare in either passenger or cargo space. When transporting seven people, it would have been nice to have a vehicle capable of accommodating more than two suitcases. Either change the description in your advertising or actually provide a full size SUV. I felt I was overcharged for what I got.
Aug 18 2016
Could I keep the car?
Pros: I liked the car that I was given. A hybrid with a modern computer dashboard that allowed me to access my phone and whatever I liked with bluetooth. It was strong but fuel efficient. The guy who rented me the car was helpful and friendly and I feel like I got a good value for my money.
Cons: The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill out
Jan 4 2017
Cancelled reservation on me
Cons: No customer service, no offer to help in any way. I had a delayed flight and lost luggage to deal with, so they cancelled my reservation after 2 hours. I will never use them again. Traveling with a whole family, had to take an uber and bunch of car seats/bags...was basically stranded.
Jun 12 2017
Pros: The price was lowered because we turn the vehicle in earlier than scheduled
Cons: The insurance was $40 per day
Aug 6 2017
EFFICIENT, FRIENDLY AND AFFORDABLE!!
Pros: The rep was VERY knowledgable, he had the car ready (I really liked that). We liked the car it was what we asked for. The whole experience was so much better than my last experience with Budget. I will go back to that one, it was good. It is a little further away but I will do that to get the customer service that we received.
Pros: We met really awesome people and had a great experience with the South Jordan enterprise after wvc enterprise completely screwed up. Next time we are just ordering directly from them.
Cons: They didn't have the car we ordered at either location, wvc flat out didn't have a car and didn't want to find one. Wouldn't pick us up, even after we rented the car, Tristan (sp?) just didn't want to.
Nov 13 2016
Cons: i requested a car at the Salt Lake City airport, but they changed the pick up location since they had sold out at the airport. It was not clear that the location had changed and it was very inconvenient.
Sep 15 2016
Pros: Associate was friendly and accommodating.
Cons: Office was drab and depressing. Needs some sprucing up!