Pros: The woman who helped us at the counter was very efficient . She took care of us and had us on our way very quickly.
Jul 6 2016
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.
Oct 21 2015
Pros: This van comfortably fit 11 of us and (after removing 2 of the back seats) all of our luggage. Everyone was comfortable and the van was easy to drive with great gas mileage.
Cons: When I picked up the van the lady who helped me was rude, short and made me feel like I might end up being charged for some of the damage that had already been done to the van.
HOWEVER the very nice guy who helped me when I dropped it off was super helpful and I wasn't charged for anything, even though I didn't get a chance to clean out some of the pretzels we spilled.
Jan 2 2016
$17 per driver per day ??
Pros: Nothing, there is absolutely nothing that sets them apart from other car rentals.
Cons: These guys charge $17 per extra driver per day you add which is sheer stupidity. I really really doubt, I will ever rent from them again, unless there is dire urgency.
Mar 8 2016
Good quick service.
Pros: Quick service. No complaints.
Cons: No complaints.
Jun 7 2016
Car was not available. Went away emptied handed.
Pros: Absolutely nothing.
Cons: I reserved a minivan for 9:00 AM May 30 - 9:00 AM June 7 to pick up from the Orem Budget Car Rental. However, there was no vehicle available. I ended up taking my old, high-mileage vehicle on a road trip that week. I am VERY DISAPPOINTED. Please just man-up on your web site and say the vehicle is not available if they are overbooked. I reserved more than a week in advance. There were 4 others ahead of me with 7 passenger vehicle reservations who had to either wait several hours for cars to be delivered or who went away empty handed.