Pros: The woman who helped us at the counter was very efficient . She took care of us and had us on our way very quickly.
Jul 6 2016
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.
Oct 21 2015
Pros: This van comfortably fit 11 of us and (after removing 2 of the back seats) all of our luggage. Everyone was comfortable and the van was easy to drive with great gas mileage.
Cons: When I picked up the van the lady who helped me was rude, short and made me feel like I might end up being charged for some of the damage that had already been done to the van.
HOWEVER the very nice guy who helped me when I dropped it off was super helpful and I wasn't charged for anything, even though I didn't get a chance to clean out some of the pretzels we spilled.
Jan 2 2016
$17 per driver per day ??
Pros: Nothing, there is absolutely nothing that sets them apart from other car rentals.
Cons: These guys charge $17 per extra driver per day you add which is sheer stupidity. I really really doubt, I will ever rent from them again, unless there is dire urgency.
Mar 8 2016
Good quick service.
Pros: Quick service. No complaints.
Cons: No complaints.
Jun 7 2016
Car was not available. Went away emptied handed.
Pros: Absolutely nothing.
Cons: I reserved a minivan for 9:00 AM May 30 - 9:00 AM June 7 to pick up from the Orem Budget Car Rental. However, there was no vehicle available. I ended up taking my old, high-mileage vehicle on a road trip that week. I am VERY DISAPPOINTED. Please just man-up on your web site and say the vehicle is not available if they are overbooked. I reserved more than a week in advance. There were 4 others ahead of me with 7 passenger vehicle reservations who had to either wait several hours for cars to be delivered or who went away empty handed.
Nov 19 2016
Renting a new Ford Edge
Pros: The car was great. It was comfortable and performed well. The car was new so all was clean with no smoking or other problems.
Cons: The car lacked a simple manual to help you determine how everything worked. I have a Prius so I knew how to work the car but someone who does not have that experience will be at a loss and it could be dangerous. There was a manual in the car but it was the worst written manual I have ever used. We were stopped in the dark and rain at a highway gas station trying to find answers as to why our car had almost run out of gas when we had just filled it up It took me 1 hour to go through the manual and not be able to find out how things worked. Roadside service was useless and basically told us to keep driving. We were going into a wilderness area so we were reluctant to push our luck. No one at checkout had taken the time to go over basics. This is Ford's problem--they should take a cue from Toyota and have easy to read summaries of the major features of the car and diagrams which show where the items are.
Dec 3 2016
Cons: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.
Jun 12 2017
Arrive on time
Pros: We were up graded to an awesome 2017 Ford Flex. It was wonderful!
Cons: The manager at the location stated that if you don't arrive on time for your vehicle pick up, they will just give your reservation away to the next costumer. We were lucky that they weren't busy, but it made me angry that the company would just disregard a reservation that I made two months in advance and reconfirmed a week before pick up. If your reservation says to pick the car up at Noon, they mean Noon, not later.
Pros: The reservation process was a breeze! The Hertz office in Orem, UT was great to work with.
Jun 28 2016
Work out great
Pros: Clean car
Cons: Waiting to drop car off in return
Nov 15 2016
Great deal, great car
Pros: The price was incredible and the car and it's features were better than I expected for that price.
Feb 22 2017
Cons: I paid more in taxes than what the car cost to rent. Never had that happen at any other Hertz I've rented from. Terrible value for money. Also the car was not well maintained inside or out. I've never rented such a junker before.
Jun 14 2017
They didn't have a car for me at my scheduled time. Delayed by 4 hours
Cons: The customer service was poor. Was almost four hours late in getting me a car. Didn't even offer any apology or offset for delaying me.
Jun 17 2017
Don't do business with this Hertz
Cons: I prepaid for my car and they didn't have it when I got there. They don't answer the phone. They promised me a car on the next business day and still never had one, despite me calling and getting a ride back to the office to check again on a car.