2.0 MediocreJul 25 2020
Cons: We reserved a van and they didn't have one.
8.0 ExcellentJul 9 2020
Pros: Staff was great and helpful. Cons: Full gas tank upon arrival. Frustrating to have to fill tank at onset and conclusion of trip. It should’ve been checked. I was told it was full.
2.0 MediocreNov 29 2019
Pros: Wish I could tell you more about my experience, but the rental facility was closed for the day and couldn't fulfill my reservation.Cons: Honest business hours would've been helpful before last minute scrambling to find al alternate rental company on a holiday.
8.0 ExcellentNov 13 2018
Pros: Staff were great.Cons: windows were not clean on inside and floor needed to be cleaned
3.6 MediocreAug 22 2017
Renter beware!Pros: Nothing!Cons: The only time Shelley smiled was after I signed the contract. They didn't have the SUV I had reserved 2 weeks earlier.When I asked what difference reserving makes, she said they have the option to change the class based on what they have on the lot. I tried to get my 24 yr old son as a second driver based on this sites information, and was told they had to be 25 AND have a credit card in their name. 2 hrs into my trip, we got a flat. No reimbursement. On long empty stretch of road, tried to clean bug splat off windshield but NO windshield wiper fluid! Tried calling St George office when I had cell service, no answer, no return call. Will never use Utah Avis/Budget again!
2.0 MediocreApr 13 2017
Worst rental everPros: NothingCons: Front desk lady was extremely rude. Had poor comminication skills. After arguing with her, ripped up my reservation and refused to rent to me and my daughters.... still charged my card and I have to wait a week for a refund. Will NEVEr rent from this location ever again
10.0 ExcellentMar 23 2017
Fast and easyPros: Fast and easy. Nice cars.
2.0 MediocreFeb 20 2017
Dangerous tires and incompetencePros: I didn't like anything about this rental experience.Cons: Pick up was bad. The lady was rude. Never did a walk through of the vehicle. Garbage was left from the previous renter. After driving 250 miles I flipped through the steering wheel buttons and saw that the tires were dangerously over inflated. Recommended was 34, and max fill was 40 for the tires on the vehicle. The back drivers side fired was T 37, front driver side was 44, front passenger was 46, back passenger was 43. Not only was the huge difference between them all dangerous, but at almost 50psi that tire could easily have blown. They clearly never checked the car, and safety is clearly not a priority. Then upon returning the vehicle, I handed the guy the form (nobody was outside on the garage at the airport to accept the vehicle. You had to go inside to their desk). The form was filled out showing that I'd filled the gas tank. He still entered it as being returned empty and they charge $9 per gallon! He couldn't undo it either so took my number and email for them to contact me. Then it became my job to prove through pictures of the gas receipt that I'd actually filled it with gas. I won't ever be renting from Avis again.
2.0 MediocreJan 3 2017
Pros: The st. George location is terrible. They did not have the SUV that we requested. We were stuck without a four-wheel drive in a snowstorm and had to camp out elsewhere. This delayed our trip.
10.0 ExcellentDec 29 2016
Pros: Convenient location; cute, clean car; helpful and friendly staff.Cons: Not being warned in advance that I should bring my declarations page if I wanted to use my debit card.