Ogden Car Rentals

The building that wasn't there!

Pros: There wasn't a single moment of enjoyment dealing with your company.

Cons: The location for pickup did not exist. I called the number twice with no answer or help. I called a second location with no answer or call back. I was 2.7 miles away from the second location listed on foot which would've made for a 45 minute walk, when I only had twenty minutes to get to the rental car dealer. Left a message to cancel reservation and still to this day I have not heard back from your company. I have notified my credit card company to hold payment, since the only service your company offered was taking my money. Your service disgusts me and I'm ashamed a long standing company with such a high reputation could bring it down so quickly. You should change your slogan to: "I'm sorry for the inconvenience, but dealing with us will be painful and it Hertz." "So rent a car that won't be there, cause this is how we roll!" Sincerely, The guy you screwed over.

Pros: When I finally found a place to turn in the car, the staff was very friendly, but powerless to do anything but have me give them the keys.

Cons: I was supposed to take it to the local airport. Guess what? They are not at the local airport and when I called the 1-800 number the address they had was the local airport. When I told them there was no place to turn in the car they didn't have an answer or suggestion for me. When I asked for a local number for me to call a local Hetrz place, they didn't have that either. I found a place nearby and took the car to them. They said they were the dropoff location for the airport. I told them they need to let the Hertz 800 number know because as far as the Hertz 800 number is concerned the airport is the dropoff location. They said they have been trying to change it for years. When I explained the problems encountered when I picked up the car they said there was nothing they can do; that all they do is check the condition of the car and send a statement to the pickup location for them to send me the final bill. I still haven't received a final bill and have no idea what battle lies ahead.