Ogden Car Rentals

Cons: Car was super dirty. Miles were overstated

Pros: The car was nice

Cons: It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.

Could be better

Pros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.

Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.

Poor customer service

Cons: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.

Becky the Customer service person from hell!

Pros: I liked everything about your rental company except my experience with Becky at my pickup location.

Cons: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!

Pros: Price was reasonable.

Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.