Truro Car Rentals

Cons: The office was closed when I returned the car there was a be back soon sign on the door with a return time. We waited until well after that time and still no one. I dropped the keys in the slot. I tried calling the office to make sure I didnt get charged for another day but did not get an answer all five times I called

Cons: the Budget rental rep, at the agent was kind of neutral and passive, in his behavior and actions. He served me, but, he wasn't at all friendly, outgoing or customer interactive in a positive way. it is kind of like he was just there, doing a job. When my friend and I were returning, we were about a quarter mile away, topping off the gas tank, and told him we would be there in a couple minutes, and would he mind calling the cab company he had told us about, at the rental pickup, and have a cab come over to pick us up. He told my friend he would give him the number so he could call. We just needed a quick pickup, to make it to the Ferry in time to get back to Nantucket, and were cutting it close. he was told that, but did not want to call the cab, for us. we thought that was a bit rude. Anyway, when I got back, he did dial the cab number, and handed me the Budget phone, then walked out to check the rental return. He was just not very polite, nor customer service oriented, and said as little as he could to finish out the return. the cab showed in a couple minutes, and we made it to the boat on time.

Cons: They charged me for fuel without asking. That option is not in my profile. Further, agent did not ask me if I wanted option

Cons: I had made my reservation using a debit card, but when I arrived to pick up my car, they said that there policy didn't allow me to rent a car with that card. Luckily, other places were still open so I could go get a car from Hertz - which was a great experience.

Cons: I found someone's personal items in the care, and so returned to the agency during busy traffic. A coffee spill near cup holder had not been cleaned.