Cons: First they didn't lift a finger to help my wife with a minor mistake she made on our original reservation (snippy, essentially "It's your mistake so it's your problem"). Okay, I made a second reservation to correct the problem with the first (simply wanted an earlier pickup time), I arrived to find they had NO CAR AT ALL. "We're sold out." A car came in early as I was speaking to them. They refused to rent it to me even though I HAD A RESERVATION.
Thanks for nothing! Horrible, frustrating, expensive (ended up renting from Avis at the airport) experience. I recommend that you stay away from Enterprise in Ithaca.
Sep 4 2016
Cons: All insurances are bought, why young driver charge is still needed?
Sep 7 2016
Pros: Great customer service, speedy check-out process, received a clean and gas efficient car...I have no complaints!
Jul 14 2016
Pros: The staff was friendly and courteous. They greeted us promptly and assisted us in our reservation. They didn't have anymore cars so they have us a free upgrade. They dropped us off at the airport.
Cons: They were able to drop us off at the airport, however they were not able to pick us up from there because they had an enterprise in the airport. Also after realizing that, they would allow us to transfer the reservation without paying extra, so we had to take a 17.00 cab to the other enterprise.
Cons: The customer rep at ITH was very unfriendly and unwelcoming. She was not helpful when I asked her basic questions such as daily rate and billing.
Regarding the insurance, she says 'The care does not have any insurance on it, not even state minimum'. Some basic googling finds that to be a lie, but only after I had paid the extra premium.