Cons: Would not rent me the car. I refused to use a credit card and my credit rating through whatever soft check they conducted prevented me from obtaining a car. I had plenty of money to rent a vehicle and was extremely embarrassed. None the less, Hertz had no problem helping me out and I obtained a vehicle in ten minutes. I will NEVER try and rent from Payless again and for the rest of my life I will willingly discourage anyone from renting with this company.
Apr 17 2016
Good vehicle; counter personnel was lackluster
Pros: The vehicle met my needs at a very good price.
Cons: The counter agent looked disheveled and disinterested I was interested in purchasing the fuel and insurance options, but handed me the paperwork with everything marked declined (without asking). When I asked what the fuel option cost, he responded that he wasn't sure but he believed it was around $2.49/gallon. While it's possible that he was right, the price at the pump ranged between $1.85 and $1.99, so I believe he materially overestimated the cost so that I would not have him change the already printed paperwork. Further, he handed me keys with a form tapped to them noting that if I saw any damage larger than a quarter to mark it on the sheet and bring it back to him. I found several dents and scratches on the car (though non that likely exceeded the quarter-size threshold he specified), so I marked them and took the sheet inside. He took the sheet from me and I left. I later realized that I probably should have kept that sheet and have him initial it so that I kept the documentation that the car was received in that condition. All said -- my experience at the counter was below par, and I believe this staff would benefit from some additional training and a reminder that he plays a significant role in shaping the customer experience! Thank you for the opportunity to share my feedabck.
Apr 24 2016
Pros: The vehicle was service were good.
Cons: Returning the car and having no open spots for parking is unacceptable and a waste of customer time.
Apr 25 2016
Pros: Service was good and fast. The car was clean and nice the front counter rep was professional and kind.
Cons: Left my glasses in the car prescribed and I have been attempting for a week to get someone from lost and found to call left several messages and no response upset about that but the rental itself was fine.
Jul 11 2016
Great with 1 exception
Pros: Renting a car from Payless was an overal great experience. Customer service was great, the car was clean, in great shape and comfortable.
Cons: I asked to drop off in a different location and if there was a cost. I was told I have to bring the car back to that location only. Even though renting a car from Payless was an overal great experience, I might not be able to rent from Payless in the future due to this doesn't meet my overal needs if I need to drop the car in a different location but can't.
Aug 7 2016
Pros: The agent was very pleasant and helpful. She upgraded the rental when they were out of the size that I had ordered. She did not attempt to upsell the rental.
Aug 15 2016
Pros: Good price
Cons: Condition of rental. Car had very high mileage and several areas of visible damage!!.
Aug 21 2016
Pros: Helpful and friendly staff that were willing to answer questions. The entire process was smooth.
Sep 18 2016
Cons: Very hard to get into the parking location for Payless. Then the door to get to the counter was locked & a hassle to get in. Check in clerk was pleasant & helpful. Check out clerk was rude.
Pros: Harrison was so very helpful. He gave us a great deal on a lot bigger car then I had planned and it was wonderful to have all that room. Made for a awesome ride back to VA.
Also had a problem with being charged for Insurance which I already took out with Alamo for a different vehicle I was going to rent. But called customer service and they took care of it. Thanks
Cons: When we took the vehicle back to Norfolk Airport there was a few issues. I called they said on the recording they were open till 11:30 pm. Door said 10:00pm. Got there before 9:00pm not a soul in site.
Need to work on that.
Nov 21 2016
Pros: Easy return and pickup and very clean car.
Cons: Insurance was pretty high amount.
Feb 22 2017
Pros: Loved picking up and dropping off the car on the first floor of the parking deck. Dropped it off and I was in the airport in under a minute.
Mar 3 2017
Cons: Bham generated 2 tickets on my rental which slowed up the process on the back end when I turned the car in.
Apr 24 2017
Good car good staff
Pros: They did not have a full size car so they borrowed one from another rental company for me