Upland Car Rentals

Cons: This is a hoax! My confirmation indicated my contract was with ACE Rent a Car. However, we arrived at the airport to wait for a shuttle that eventually showed up and drove us to a remote location in a shady neighborhood near the airport. The receptionist stated our reservation was not with ACE but rather AVR...or...I don't even recall the "real" company as I had no intention of driving away with a vehicle, even if it meant walking the 90 miles to Indio from Ontario, CA. Also, I had pre-purchased an insurance plan that proved to be useless. I am disgusted that Kayak hasn't pulled the plug on these crooks.

Cons: No written instructions on returning the vehicle atter hours. Didn't answer phone during business hours. Left a message but never called back. Still haven't received deposit after 4 days even though it was to be credited the same day as the return.

Cons: My Kayak deal said unlimited miles and I was told I only had 500- which was more than I needed, so not a big deal. I assume this is a miscommunication between Kayak and Ace and not attempt to pull one over on the customer.

Cons: Staff was courteous and friendly.

Cons: The cars could be a little cleaner.

Cons: The car was not ready when we got there. They still had to clean it. They gave us a different car.

Cons: Service was poor. Took 45 mins to pick up my car and just as long to drop the car off. People barely even pay attention to you when you come in.

Cons: car dirty

Cons: Front windows has small "star" cracked (hit by rock) as we were driving the crack expended to 3 inch or more...Unable to drive comfortably with family during our children's school visit up north to Bay Area. Was given a 10% off when we returned the cracked front windows rental car. Plus promise to fix the problem asap.

Cons: They tell you their insurance is $42 vs Kayak's $72. The difference is Avis is per day, that you need to read the small print to know, and Kayak is per week. The only thing they tell you it's only $42 never the total. So, if you can't read the small print you are screwed.