Cons: This is a hoax! My confirmation indicated my contract was with ACE Rent a Car. However, we arrived at the airport to wait for a shuttle that eventually showed up and drove us to a remote location in a shady neighborhood near the airport. The receptionist stated our reservation was not with ACE but rather AVR...or...I don't even recall the "real" company as I had no intention of driving away with a vehicle, even if it meant walking the 90 miles to Indio from Ontario, CA. Also, I had pre-purchased an insurance plan that proved to be useless. I am disgusted that Kayak hasn't pulled the plug on these crooks.
Mar 9 2016
Cons: No written instructions on returning the vehicle atter hours.
Didn't answer phone during business hours. Left a message but never called back.
Still haven't received deposit after 4 days even though it was to be credited the same day as the return.
Jul 21 2016
Clean car- I would rent again.
Pros: I had my doubts as I pulled up to the location... but everything worked out great. I got an awesome deal on a mini-van, the pick up was fairly easy although I had to wait a little. The van was clean and did not smell weird- which is always something I worry about. The drop off was even easier- everyone was super friendly.
Cons: My Kayak deal said unlimited miles and I was told I only had 500- which was more than I needed, so not a big deal. I assume this is a miscommunication between Kayak and Ace and not attempt to pull one over on the customer.
Pros: excellent service from the guy and the girl at the counter
Cons: car dirty
Mar 16 2017
Veichle w/safety concern front windows been small
Pros: Open Sunday A+
Cons: Front windows has small "star" cracked (hit by rock) as we were driving the crack expended to 3 inch or more...Unable to drive comfortably with family during our children's school visit up north to Bay Area. Was given a 10% off when we returned the cracked front windows rental car. Plus promise to fix the problem asap.
Apr 13 2017
Dishonest Business Practices
Cons: They tell you their insurance is $42 vs Kayak's $72. The difference is Avis is per day, that you need to read the small print to know, and Kayak is per week. The only thing they tell you it's only $42 never the total. So, if you can't read the small print you are screwed.