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It was cheap. We were able to check in early. The location was near lots of stores. The cleaning ladies were loud in the morning. There were many suspicious people hanging outside, especially at night. The next door neighbors were quite loud.
Rooms are old. The neighborhood is rough. The shower and bathrooms like they've been there for at least 30 years. The door and walls are stained. The carpet is old. The carpet and AC smells like cigarette. The bed covers are worn out. The towels are old. The lack of illumination at night makes the whole area feel unsafe.
It was comfortable especially for the price. First stay the refrigerator was turned off and the cable tv was on a channel that the remote couldnt change it too. It took them forever to fix this but other than that it was a cool stay.
Clean, refrigerator, microwave. Our check in experience. We were told to come back at 3:00 to check in for a king bed, we came back at 4:00 and no rooms were available. The female employee was nice, but the male who checked us in needs an attitude adjustment.
Location Awful customer service. The girl working the front desk was very helpful. Unfortunately, I only interacted with her once. Alex, the Assistant Manager was obnoxiously awful. He was unpleasantly disappointed that I even walked in the door and that he had to do work. When a water main broke and my building didn't have any water, there was an opportunity for the Guesthouse to make that unfortunate circumstance a way to show off their customer service. Not so much. Alex didn't care. He denied that there was any way he didn't answer the phone when I called and offered no solutions for anything. He referred me to call the owner then gave me a phone number. So, I called while I was right there. It was the number to the front desk! AND he picked up the phone and tried talking to me, on the phone, while we stood five feet from each other. He then kept asking me personal questions about why I was staying there, what I did for a living, and how could the situation possibly affect what was going on in my world. I was severely disappointed in his sense of reality and he represented this facility in extremely negative light.
Nothing The place was not safe we saw people doing drugs outside their room and drinking and it looked like ladies of the night fequent there because we saw one checking in and the front desk knew her. When we went to our room it was very dirty, lights didn't work, and it smelled funky between smoke and mold. We called front desk and told them we got a non smoking room and he told us it was a non smocking room. He said he would switch us to another room, the other room was in the same condition bad,bad all bad. We left and demanded a refund i didnt want to catch anything uggggh!!!
The bed was comfortable and the sheets seemed clean. The door barely seemed to close and we didn't fee safe. At one point in the night, police were called and arrested some people across the lot. There were a group of people hanging out on the balcony outside of our room drinking until about 1am. The rooms were outdated and didn't have many electrical outlets.
Nothing was good List of what I did not like: The police that showed up at 2am, the ppl that were drinking loudly all night in the stairwell, the dirty room, stained carpet, inoperable TV, squeaky bed.
Key card was modern, room was clean and I loved the very clean, fresh smelling snowy white down comforter. Bed was comfy, lots of amazing pillows-I usually bring my own but didn't even get it our of the truck... pull out couch was nice unexpected addition. Lots of channels on the tv, movies and kids stuff. Pool area had potential. Front desk was polite and helpful. Housekeeper was the sweetest lady I've met in a hotel. Super cute little lady and did a wonderful job. Near fast food, walmart down the street for everything I forgot. Lots of life time guests... makes visitors feel akward They gave us 2 towels, so had to reuse bath towels after swimming.. swim area was sooo dirty, beer cans everywhere, over flowing trash can, tortilla chips in the pool and the spa was GREEN!! Bathroom by pool was disgusting.... toilet was filled with trash and overflowing. Bathtub plug didn't work, and I had a 2 year old, so it's a big deal! The shower knob was no good, either blistering hot or ice cold...
The facility was not as it look in the picture. Too many people party outside the hotel. It was awful. I even think people were selling drugs. Everything. It smell and was just awful.
Staff was wonderfull location great room was clean Our room was invaded by ants on our last nite there we did have any food so we could not understand
I like the fact that the hotel is around a number of stores and restaurants. I disliked the room. It smelled really bad. It was dirty and the shower didn't work. I also didn't appreciate that the hotel does not allow visitors. The towels were small and stained old looking.
The only perks I would give this Super 8 is that it had great wifi and cable The room didn't come with a refrigerator, when my fiancé went to use the bathroom someone else had used it and didn't flush, the pillows had a food stain on it. I had to let room service know so we can get fresh linens and a clean toilet and they had an attitude about doing so
I like that it had a frig. And Breakfast
They gave away my room before I got there
I was told I would get a non-smoking room and did not. The furniture was very worn down. The bed comforter had cigarette burn holes in it. There were bugs in the room such as ants and I saw a cockroach. My room key often wouldn't work.
Worse breakfast everp
Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.
I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
Slamming doors all night, seemed like this was more of an extended stay because some residents were hanging out in the workout room, pool, and gathering areas and were teenagers. Just loud and not a good place to get a good nights sleep. Fair place to stay...the value in the price is equal to the value of the stay...get what you pay for.
The room was wonderful!! Beautiful design Did not get wifi in my room. Very disappointing
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
Didn't have microwave or fridge like my last stay
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any
Nothing The sheets were dirty and they ran out of towels
Loved the location and staff, very courteous and attended to the one flaw. Would stay here in the future.
good location, room was always clean, quiet, plenty of venues for food and entertainment around. would definitely stay again. only headache was Sunday morning breakfast, had soft ball teams eating before checking out causing a backup at breakfast line. staff handled it amazingly well though.
Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.
nice and quiet
It was very clean. Big room, very comfortable. Breakfast need to be improve.
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
Really enjoyed the large clean room and the bed was wonderful. The breakfast was good to start off the day! Will come again
Nice rooms Breakfast was a little lacking
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
Big rooms, comfortable beds, quiet, hot full breakfast. Some variety in the breakfast and longer breakfast hours would be nice. The maid took one of my key cards that are used to turn on and maintain the lights and AC. Several Lamps were not plugged in, one had nowhere to plug it in...
Clean and affordable. Rooms were very large.
Room was nice and comfortable Late checkout only until 12 noon
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
Nice hotel, clean comfortable rooms very good customer service
I loved everything about the hotel !
We stayed in a king spa tub studio. The room was spacious, clean, stocked and all furniture was comfortable. Housekeeping observed the do not disturb sign for 2 nights and were easy to reach for anything we needed, Wendy at the front desk was a real pleasure, we were greeted with a sincere smile, a smooth fast and thorough cheek-in Thank You.
Clean and comfortable
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Breakfast was great!
Staff was great. Breakfast was pretty good Bed was not so comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I had made reservations for a double bed and when I got there they only had a king size bed
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day. Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
The breakfast was great! Good location for the Fontana Races Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
Old facility. Wifi didn't work
Kayaks rate was close to what this Radisson was worth. I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
Nice staff and nice morning buffet. Thought buffet price was a little high.
I really like the breakfast and evening lounge on the 6th floor. Clean and actually good food.
The hotel is conveniently located in Ontario with access to 10 and Ontario airport. This hotel would be fine for business. Staff was friendly. The hotel needs some upgrades. Even the elevator seemed tired as it took its time moving between floors and opening.
Fast check in N/A
Easy check in, large room. Checked in at 1 30 AM and the person at the front desk wouldn't stop talking while holding the keys hostage.
Great location, 10 min from Ontario airport. Hotel provided complimentary van shuttle which picked us up from airport, and took us back again. Super comfortable, quiet rooms. Really nice staff who helped when needed. Delicious hot breakfast included, which added to the already great value. Internet connection unreliable.
Everything was ok. I just didn't like the fact the AC in the room did not cool down the room. It was warm. And also there was to much noise coming from some where in the building
I kid you not, the power went out with 10 seconds left in the superbowl, and the backup generator "wasn't working".
The rooms were very nice & clean. Hot breakfast was a plus. Close to airport for convenience. The bed was very uncomfortable. The mattress was hard as a rock and so was each of our pillows. Didn't sleep well at all.
How clean the rooms were for the price The heater seamed like it didn't work
We've stayed here before and appreciate the clean comfortable rooms and public areas, friendly customer service, pleasant breakfast and meal room service.
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Quiteness I whiskey I could have stayed longer
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
Great staff, very clean and beautiful space. The waiter remembered my name, which is always nice. That I forgot my bathingsuit for the pool!
The TV didn't work properly. The engineer was polite and nice. However, it took quite a while for him to replace a part and fix it. Not his fault. However, very inconvenient that the hotel gave us a room with a faulty TV.
I am satisfied for room and environment.
The pool area was very nice. The room was clean and comfortable. Front desk help was great it was kind of pricey for a night stay
Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!
The hotel was very clean the room was great better than what I expected definitely use this hotel again Nothing everything was good
Nothing. They are fucking asshole that wont refund you if you need to cancel Fuck you!
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
I front desk people were rude and someone came into our room and stole, perfume, jewelry and 100.00 and the do not come in tag was on the door.
The staff was very friendly Get to room it look clean when in to rest room there was a yellowish firm on sink n pee stains on toilet.
Staff didn't consider placing us away from the entire youth soccer team that crowded the front desk area..they allowed the kids to play and make a whole lot of noise way past midnight...common sense stuff
Staff was friendly enough. Filthy room and bathroom. Hair everywhere. In the towels, bathroom floor. Trash scattered on the carpet. Hair in the sheets. Yuk.
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
location parking after dark was kind of scary, felt isolated
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
Location near airport Beds are not comfortable VERY VERY noisy
The frontdesk clerk was polite My suite smelled of mold all night. Large ceiling patches missing in bathroom. Suite had not been made from previous guests. Messy. Wasn't allowed to check-in until 5PM when I bought the room at 2PM. Surrounding rooms had all furniture stacked on top of each other, like the place was undergoing a remodel (not negative, just odd).
Happy hour Lemonade at check in counter Water bottle in room Coffee in room Breakfast until 10:30 Thin walls
nice updated room with a very comfortable bed and pillows. the breakfast area is a zoo. I saw sugar ants coming out of the overflow of the bathtub. One regular in room coffee pod and 5 decaf pods?
Very comfortable beds,clean modern style rooms. Easy access to the 10 freeway,Ontario mills and citizens business bank arena. Mini refrigerator,microwave and coffee maker. And full complimentary breakfast that was very good.
No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens
I liked the location and staff a lot, and I liked the breakfast! Way better than what Yelp claimed this location to be! The door to your room won't feel as safe as it should because there are gaps, so you feel the breeze from the other side and the light shines through.
it was nice, once we figured out how to get there. we enjoyed the complimentary breakfast. thank you. it was a little hard to get to the location from the main street. Noisy neighbors due to thin walls.
- The best hotel Breakfast I have had. It was a hot breakfast! Not just cereal and toast. - Rooms were spacious - Airport shuttle was right on time - 2 complementary drinks at the bar - In a safe area What more could you ask for? - No towels at the pool
I made reservation on 6/13/15 for BW for6/26/15- 6/28/15 when I arrived there was no res. booking.com said BW did not Input fax...it was my daughters wedding weekend. I was 45 min late to 1 hr rehearsal... I was so disappointed with BW and booking.com. Someone dropped the ball on such an important weekend to my family. This is why my review is so long.. David Garcia is my name...
The 2 free drinks were great, The free breakfast was also good. The breakfast would have been more enjoyable if it was not the same thing every single day (i.e. sausage). Also limited pool and gym hours.
Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price! The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
Affordable Old ans stinky.
Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice. Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Very happy with my stay
Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus. There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great. Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
The bed..happy hour..fireplace in lounge Water runs out the shower, safety hazard. You have to go to the lobby to get ice. I was only given one room key but made reservation for two adults.. registration desk was not clearly identified, I was not told where the elevators were
Modern look. They gave me a room for the disabled. The bathroom was a bit weird and I couldn't find the remote, later I found out you need to request for it. It experience would have been perfect if they gave me a regular room.
Uncomfortable in checking in.
We loved it. It was perfect. The staff was super awesome and so accommodating. The room was cute, comfortable, and clean. The staff was helpful and polite. The refuel kitchen was incredible!
Some of the staff was helpful. Better than a motel. $30 per room of updating would go a long ways...like changing out the wall plates for the switches and electrical outlets. They look 30 years old. Also, check in is at 3:00pm and I was made to wait in the lobby until 4:00pm before going up to my room. Also, there is no exhaust vent for the bathroom.
Very clean rooms mini fridge microwave comfortable bed!
Updated, clean, close to main highways The AC quit working last night, we had to chase and kill a large "insect" it was a fiasco
Cheep price for last minute booking. Resturant and bar was only open for a couple hours.
Came to Ontario to do some light shopping and to get away with my honey. It's centrally located and the staff was very accommodating.
I liked the location close to Victoria Gardens We got a horrible room that was ADA and put way in the back of the hotel by an elevator and the laundry. When I asked for another room I was told "that's what happens when you book with a 3rd party" and that was the end of the conversation. Room was shabby and noisy with very little light. Don't book here through 3rd party if you want any service.
Far from main business area of Rancho Cucamonga
Pool small and nice. Restaurant surprisingly good Ran out of pool chairs. If there was a gym I couldn't find it
It was clean, the staff was friendly, and we were comfortable.
Everyone was really friendly and polite. The staff was also very helpful with directions. I LOVE your cookies and every time I asked for one they would always give me one more than I asked for! I have stayed here several times and always had a great experience!