Upland Hotels

The only perks I would give this Super 8 is that it had great wifi and cable The room didn't come with a refrigerator, when my fiancé went to use the bathroom someone else had used it and didn't flush, the pillows had a food stain on it. I had to let room service know so we can get fresh linens and a clean toilet and they had an attitude about doing so

I was late to check in and they cancelled my reservations ,then proceded to rent me room minus discounts for reserving in advance i told them room was already paid for what difference does it make when i check in also told them i wanted room on bottom floor but lost that too with cancelled reservations ... still pissed off about that .. keys only work once then have to go back down stairs to get new keys everytime, just too hard on my knees

Nothing was good List of what I did not like: The police that showed up at 2am, the ppl that were drinking loudly all night in the stairwell, the dirty room, stained carpet, inoperable TV, squeaky bed.

The bed was comfortable and the sheets seemed clean. The door barely seemed to close and we didn't fee safe. At one point in the night, police were called and arrested some people across the lot. There were a group of people hanging out on the balcony outside of our room drinking until about 1am. The rooms were outdated and didn't have many electrical outlets.

It was cheap. We were able to check in early. The location was near lots of stores. The cleaning ladies were loud in the morning. There were many suspicious people hanging outside, especially at night. The next door neighbors were quite loud.

Clean, refrigerator, microwave. Our check in experience. We were told to come back at 3:00 to check in for a king bed, we came back at 4:00 and no rooms were available. The female employee was nice, but the male who checked us in needs an attitude adjustment.

Rooms are old. The neighborhood is rough. The shower and bathrooms like they've been there for at least 30 years. The door and walls are stained. The carpet is old. The carpet and AC smells like cigarette. The bed covers are worn out. The towels are old. The lack of illumination at night makes the whole area feel unsafe.

Key card was modern, room was clean and I loved the very clean, fresh smelling snowy white down comforter. Bed was comfy, lots of amazing pillows-I usually bring my own but didn't even get it our of the truck... pull out couch was nice unexpected addition. Lots of channels on the tv, movies and kids stuff. Pool area had potential. Front desk was polite and helpful. Housekeeper was the sweetest lady I've met in a hotel. Super cute little lady and did a wonderful job. Near fast food, walmart down the street for everything I forgot. Lots of life time guests... makes visitors feel akward They gave us 2 towels, so had to reuse bath towels after swimming.. swim area was sooo dirty, beer cans everywhere, over flowing trash can, tortilla chips in the pool and the spa was GREEN!! Bathroom by pool was disgusting.... toilet was filled with trash and overflowing. Bathtub plug didn't work, and I had a 2 year old, so it's a big deal! The shower knob was no good, either blistering hot or ice cold...

Location Awful customer service. The girl working the front desk was very helpful. Unfortunately, I only interacted with her once. Alex, the Assistant Manager was obnoxiously awful. He was unpleasantly disappointed that I even walked in the door and that he had to do work. When a water main broke and my building didn't have any water, there was an opportunity for the Guesthouse to make that unfortunate circumstance a way to show off their customer service. Not so much. Alex didn't care. He denied that there was any way he didn't answer the phone when I called and offered no solutions for anything. He referred me to call the owner then gave me a phone number. So, I called while I was right there. It was the number to the front desk! AND he picked up the phone and tried talking to me, on the phone, while we stood five feet from each other. He then kept asking me personal questions about why I was staying there, what I did for a living, and how could the situation possibly affect what was going on in my world. I was severely disappointed in his sense of reality and he represented this facility in extremely negative light.

I liked the location The continental breakfast was a joke, room was super dirty. There was hair all over the sheets that didn't belong to me. The fans have never been dusted, looks like someone spilled something all over bed and down bed skirt. No water bottles anywhere.

The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.

Nothing The sheets were dirty and they ran out of towels

The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful

The softness of the bed, and tv Was not a full set of towels in the room, beds were too loose on the floor, Walls were crappie behind the beds, couldn't smoke in my room, not culturally balanced with the employees, service was very bland with no personality, felt like a FLOP HOUSE for slackers. No kind of real breakfast! We're adults, not kids, I expected a adult type meal and nothing but cereal and bagels with half stale pastries, and no bar tender.

Nothing Made my reservation over 2 months ago. They send an email asking for me to secure my reservation with a payment due to high demand. I do as they ask and provide a credit card. I arrive on my day of reservation to find that they are completely out of rooms. Nobody processed my payment. I am told there is nothing they can do since I was never charged for the room. So there I am in their lobby scrambling to find another hotel. This place is absolutely unfit to be a hotel. The management sucks. Also while looking for another hotel I overheard guests asking for towels. They were out of towels! They were going room to room asking for towels that were not being used! Horrible!

Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience

Beds were comfy No towels in room. Neighbors kept doing a lot of noise. We call front desk a few times but they didnt do anything.

Location Tv did not work no towels or toilet paper in the room and it took two hours for the staff to bring any

Newly remodeled room. Nice wide shower. Decent water pressure. Somewhere in the wall, there was a loud dripping sound whenever shower ran upstairs. Breakfast has slipped! Quality was okay, but last year there was a very friendly chef making omelets to order. Now just prepared hot items. Sunday at 8:45AM, no fruit at all. No coffee creamer. Breakfast was a main reason for coming back here, versus one of the many, many other hotels nearby.

Old facility. Wifi didn't work

poor service poor service and cold food

Very good experience Didnt know how to operate your alarm clock! Must be the blonde in me, lol!

Location near airport Beds are not comfortable VERY VERY noisy

No carpet, microwave, refrigerator no carpet, floor cold to feet, put in handicap room, bathroom floor overflowing with water from the shower, booked room for one king and got two queens

Location was off freeway We booked two rooms. One had no A/C and did not move rooms until the second night at midnight after the room was already 78 degrees. Got to bed at 1am and needed to be awake by 6am.