Cons: Extra fees for mileage in California. This was not stated in the original terms of agreement.
Nov 11 2015
Pros: the staff was great friendly polite. things moved efficiently
it was quick in and out and the car i got was a decent car.
Cons: when i thought i booked a car with unlimited miles and then they say but you didn't read the fine print i knew I was in trouble.
my 16 per day rental became 96. the bait and switch kind of policy i didn't like but it is what it is. unlimited is unlimited unless it is not unlimited.
Nov 24 2015
Cons: Heater temperature control. Not uniform
Nov 29 2015
What I Expected
Pros: Service was informative and courteous and the vehicle in good shape. It operated smoothly and accommodated all the visitors comfortably. Being able to pay for gas at a good rate in advance was a nice surprise, so I didn't have to mess with it.
Cons: I should have asked for the height of the vehicle since I needed to park downtown. The height should be listed as part of the vehicle details.
Dec 7 2015
Pros: Nice clean car. Drove very nice
Cons: No early airport drop off available
Dec 21 2015
Cons: Tire tread was worn pretty thin - felt like it wasn't safe to drive into the snow...Staff offered no solution other than paying more for a smaller vehicle or canceling the reservation.
Their systems are about 10 years out of date - it took about an hour of paperwork and checking out the car before I was able to leave.
Dec 23 2015
Pros: Great Ford Expedition we took it up Mt. Hood and stayed at Timberline Lodge one of the nights!
Great room in vehicle and loaded options!
Cons: Ace rental said we didn't have any insurance and paid $150 extra directly through Ace to be covered in case anything happened to the rental. We paid for extra insurance via Kayak and Ace didn't recognize it. Inquiring with Kayak about that.
Dec 29 2015
Well worth it.
Pros: Very kind and service oriented. Van rentals were reasonably priced and great for people with larger families. Cost a lot less than all the major competitors.
Cons: The drive to their location was a little further out but considering the cost difference and they picked you up after you called them and dropped you off it was just fine.
Feb 7 2016
Pros: We got exactly what we were expecting and the staff was friendly and knowledgable.
Apr 8 2016
Pros: I see a few people wrote that they could not find the rental location at the airport. That is because it is not right on site at the airport and the directions clearly tell you to call for a pickup. I had absolutely no problems. The staff was very friendly, the van was clean and in good running condition and I was told how to drop the van off during their off hours.
I would definitely rent here again.