Pros: The service was wonderful and the car was perfect.
Nov 23 2015
Cons: Thrifty not located in terminal. When i asked at another counter for rhe locationthe guy laughed and said the shuttle stops running at 12am and they were off site. So i asked the other agencies in the aireport and found the same grade car for 1/2 the . Price.
Dec 14 2015
Pros: They let me drop off my car the morning after it was due at no charge.
Cons: The car smelled slightly of cigarette smoke.
Dec 31 2015
Cons: worn out tires, very dirty inside
Jan 3 2016
Didn't get the type of car I reserved
Pros: Had 4 wheels
Cons: I reserved a suv but got a car not built for traveling in the snow.
Jan 12 2016
Cons: Was disappointed with the quality of costumer service at pick up. Shuttle bus driver both ways was spot on and the drop off agent I interacted with was great as well.
Jan 30 2016
Very happy with the whole experience
Pros: Price, service
Cons: Not at airport but shuttles were quickly available when I needed. Just lucky?
Feb 8 2016
Ok for the money
Pros: I received a base model Altima which was ok & I liked the price. I didn't need a car since I was staying downtown, but it was helpful since it was cold out.
Cons: The car reeked of cigarette smoke. I had to make sure to tell the agent so I wouldn't be charged for the "smoking fee".
Feb 18 2016
Pros: Fast service, car was as promised, price OK
Cons: When booking at Kayak please make it easier to see this is off-terminal, that caused a major hassle for us.
I don't like having to pay extra for a second driver - it does not cost the car company anything, if anything it makes for safer use. It would make sense if we were going to take the car and drive all day, in which case two drivers can put more wear and tear on the car. But how often is that the case with a rental car? $13 a day for a second driver makes no sense.
Jul 19 2016
Great value & convenience.
Pros: Pick up & drop off right at Heritage Aviation. Great service!! Special thanks to Sarah at Heritage Aviation for coordinating all the details!