Convenient but rates quoted and rates provided wer
Pros: Fast, easy and convenient. Right in the airport.
Cons: The rate quoted at the car rental counter was not he same rate quoted by Kayak. When I told the reservation personnel of the difference, they told me it was additional taxes and fees. I then pulled out the reservation provided through Kayak and showed the representative that my quote included all taxes and fees. She adjusted the rate, but had I not been watching closely, I would have been over charged. Makes me wonder how often they actually overcharge their customers.
Dec 23 2015
Quick, easy, and quality
Pros: Loved the service, loved the speed, loved the car-- it influenced my next vehicle purchase.
Dec 29 2015
Great Customer Service
Pros: Great customer service at the Budget Rental in Athens, GA!
Dec 31 2016
Cons: In both locations you were poorly staffed, one person to be exact. We were constantly interrupted by that person having to answer the phone while trying to wait on me. It made picking up and dropping off a real chore! I felt sorry for both employees as it was clearly not THEIR fault.