Pros: The guy who helped us was really nice. Very convenient pick up/drop off location.
Cons: There was only one guy working, so when we came in the office no one was there. He was in the garage vacuuming a car. Too bad there isn't enough staff to have someone cover the front desk and someone else clean cars.
Jul 12 2016
Terrible with online rentals, troubles with store
Pros: The car I ended up with was very posh
Cons: My online rental was completely different when I went to the store to pick it up (in price, more than double what I was told I'd pay online, and in the vehicle I rented, but that last one went in my favor), I couldn't find the rental location because the address online was incorrect and the real address was not related to a GPS location, and it was the poor woman's first day so she didn't know how to help me and thus I called customer service in the middle of the AVIS rental store. I had to fight to get my original price. The rental online also quoted me prices from Lafayette, Louisiana, even though it said my rental price was Lafayette, Indiana and the store number AVIS was given for my pick up was in Louisiana.
Kayak needs to update their information on rental locations and prices. I will not be using Kayak or Avis rent a car again.
Cons: They make it impossible for you to rent a car. Everything is fine if you have a credit card. You can use debit, but they have to do so much extra. My main issue was, even though I had to money to rent the car, I couldn't because I was not a resident of the state in which I was renting the car. Why does that even matter? Then because of legal stuff, another person cannot rent the car for you. I could not even be approved as a driver due to not having a credit card in my name or being an in-state resident. Maybe Enterprise has these rules on their site, but when reserving through a third party site, the FAQs, and rules and regs can be overlooked. The worst part was the customer service. The Enterprise workers continually gave me a series of wrong information with no remorse. I called before I even arrived asking if I could pay with a debit card. You think at that point, she could have told me I had to be an in-state resident. Then another worker said I could just run over to my bank and get a credit card. Was she insane? You cannot get a credit card same day. You have to be approved then the card takes a few days to get to you. I needed the vehicle that day because I was leaving the next morning. Enterprise wasted 3 hours of my day and were not apologetic at all or offered any alternative solution. It all worked out in the end,no thanks to Enterprise. I canceled my reservation (Thank God, Free of Charge, because I would have raised hell otherwise!!) I rented a Uhaul no hassle whatsoever! GET IT TOGETHER, ENTERPRISE!!! In my book, you are the worst!