Cons: Waited over an hour and a half to pickup a dirty car.
Jan 6 2017
Value of Money
Pros: I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.
Jan 19 2017
Cons: I was not given the price from my reservation.
Mar 6 2017
Will never use Enterprise.... ever!!!!
Cons: The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.
Feb 6 2017
Denver charges extra "tourist taxes" !!!
Pros: Car was type as requested. I needed an SUV that would carry 8 and they delivered as needed.
Car was clean late model SUV
Cons: Had to wait 30-45 minutes after pick up time to actually receive car.
It had not been cleaned up.
After receiving quote on car of $520/week - an extra $75 was charged because they were within a 45 mile radius of Denver and I arrived on an airplane that day!!!
Well thank you Denver--- I'm sure this surcharge will promote tourism to your area.... NOT
May 24 2017
Pros: Service reps were attentive and helpful. We just rented a basic model but we're very imprested with its gas mileage, roominess, and comfort. Best of all it fit our trip budget.
Oct 16 2016
Will Plan to Return
Pros: Polite and friendly staff
Car condition, type
Much better price than competition
Cons: Unattended drop-off on Sunday, wasn't aware of that but worked out fine.
Sep 11 2016
Pros: I appreciated the ease and speed of getting the vehicle. Thanks for the great service!
Sep 15 2016
Sep 15 2016
Great Service and Brillaint Vehicle
Pros: The service at both the Denver location and San Francisco was brilliant, the staff were friendly and explained all aspects of the rental to us.
Cons: When trying to book directly through Enterprise over the phone the service was poor and the staff sounded very reluctant to help me find the best deal.
Pros: Car was great. I like Hertz because they always give me a free upgrade.
Cons: Inspection at pick-up felt hurried, and I was worried because I missed a few dings.
Dec 14 2016
Easy process and friendly location
Pros: Ease of booking reservation, friendly people and great service. Hertz in Arvada was short staffed but Fred and Sam still bent over backwards to help get me on my way.
Mar 12 2017
More problems than it was worth.
Pros: The car smelled nice. Unfortunately there was nothing else noteworthy about this transaction.
Cons: It took over an hour to pick up my rental ahead of a 14 hour drive. I was also misquoted the price on-line. It said 130 when I booked it and ended up being $160+, that's after they tried to charge me for an extra day after I was given an incorrect drop off time. In the future I will not be using hertz or will be going through another booking source.
60 travelers who rented a car in Westminster gave the car agency they used an average rating of 6.3