Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.4 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
9.3 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Near to public transport , according to 100%." 8.6 "86% thought it waseasy to get to the train station ." 10.0 "City centre within easy reach , said 100%." -
8.9 "Bar is amazing."10.0 "100% thought
beverage prices were a great value ." 9.2 "Delicious alcoholic drinks , according to 92%." -
8.2 "Great service."8.6 "86% found the
staff to be very friendly ." 7.8 "78% found therestaurant service to be one of the best ." 10.0 "100% said therecreation staff was great ." -
7.9 "Good amenities."7.9 "79% thought the
building was wonderful ." 8.0 "80%enjoyed the lobby entrance ." 7.8 "78% thought thearchitecture was beautiful ." -
6.7 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 5.9 "59% said theview was so-so ." 5.6 "56% thought theminibar was ok ." -
5.4 "Pool is mediocre."
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4.6 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
9.3 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
8.9 "Bar is amazing."
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7.9 "Good service."8.5 "85% found the
staff to be very friendly ." -
7.7 "High value."10.0 "100% were
happy with the price of the breakfast ." -
6.5 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
5.9 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." -
5.0 "Internet is average."
Overall Rating
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9.6 "Excellent breakfast."10.0 "100% were
happy with the price of the breakfast ." -
8.8 "Location is great."9.9 "99%
liked the proximity to sightseeing ." 9.8 "98%liked the proximity to shopping ." -
8.5 "Bar is amazing."
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8.0 "Amenities are good."7.9 "79% thought the
building was wonderful ." -
7.8 "Good service."8.4 "84% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." -
6.5 "Rooms are ok."6.7 "
Beds were acceptable for 67%." 6.3 "Only 63% saidrooms were clean enough ." 5.6 "56% said theview was so-so ." -
5.1 "Pool is mediocre."
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4.5 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."
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9.3 "Excellent breakfast."
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8.2 "Great service."8.6 "86% found the
staff to be very friendly ." -
7.6 "High value."
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6.4 "Rooms are ok."
Overall Rating
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9.4 "Excellent breakfast."
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9.3 "Terrific location."
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8.0 "Great service."8.4 "84% found the
staff to be very friendly ." -
7.3 "High value."
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7.1 "High comfort."8.1 "81% thought
rooms were spacious ." -
6.8 "Rooms are ok."6.2 "Only 62% said
rooms were clean enough ." -
6.7 "Average cleanliness."6.2 "Only 62% said
rooms were clean enough ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
Amazing staff and very nice looking rooms. The pool was ok. Breakfast was over a little early. My room had a continuing smell of fried chicken which we didn't have in the room. Be careful when ordering from kayak. When I put my parameters in for my room to have a king suite with a sofa for three adults and a child; also to include parking. When I got to the room it was only a king bed so hey had to move me to a double bed room since they were sold out of king suites with sofa. My reservation was only down for two people and after my stay I received an email saying I am being charged extra for parking.
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10.0review from
Two rooms refrigerator breakfast happy hour staff
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5.7review from
Happy hour and breakfast were nice. Our room was not clean! Stains on the pillows and towels and hairs in the bed linens. Bathroom was tiny!!!! We had stayed here before a couple years ago and it was a much nicer room and bathroom. Not impressed at all with the housekeeping... No attention to detail.
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10.0review from
Free large breakfast Free cocktails
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10.0review from
Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
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7.7review from
The courtyard was marvelous. Breakfast was outstanding. The staff went out of their way to help the guests. Room service was great. The comforter for the bed was notwell made. The batting shifted to the foot of the bed during the night.
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8.0review from
I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful. no
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6.0review from
I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well. I had provided my feedback already before checking out. Overall, everything was good.
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10.0review from
Two rooms refrigerator breakfast happy hour staff
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10.0review from
Free large breakfast Free cocktails
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10.0review from
Loved the open atrium, complimentary cooked to order breakfast, early evening cocktail and snack reception, cleanliness of the hotel and pool area. It really was a wonderful location and felt very friendly!
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8.0review from
I like that the door men say " welcome home" when they open the doors for you as you return to the hotel. I enjoyed the included breakfast and the central location. All staff was great; re friendly and helpful. no
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5.4review from
Amazing staff and very nice looking rooms. The pool was ok. Breakfast was over a little early. My room had a continuing smell of fried chicken which we didn't have in the room. Be careful when ordering from kayak. When I put my parameters in for my room to have a king suite with a sofa for three adults and a child; also to include parking. When I got to the room it was only a king bed so hey had to move me to a double bed room since they were sold out of king suites with sofa. My reservation was only down for two people and after my stay I received an email saying I am being charged extra for parking.
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5.7review from
Happy hour and breakfast were nice. Our room was not clean! Stains on the pillows and towels and hairs in the bed linens. Bathroom was tiny!!!! We had stayed here before a couple years ago and it was a much nicer room and bathroom. Not impressed at all with the housekeeping... No attention to detail.
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6.0review from
I have stayed at the Embassy Suites Chicago near Navy Pier previously and I had wanted the experience of the Downtown hotel to compare. My experince at Downtown was excellent. I like the ease and convenience of its location. The staff are friendly as well. I had provided my feedback already before checking out. Overall, everything was good.
