Guest reviews
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Overall Rating
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9.4 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 9.9 "99%enjoyed the restaurants & bars nearby ." 9.6 "Near to public transport , according to 96%." 9.1 "City centre within easy reach , said 91%." 10.0 "100% thought it waseasy to get to the train station ." 9.3 "Easily accessible by car , said 93%." -
8.4 "Great service."9.2 "92% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 7.7 "77% thought theservice was very professional ." 7.2 "72% said theconcierge service was amazing ." 7.4 "74% said thebooking process went smoothly ." 7.5 "Management was excellent , said 75%." 8.1 "81% said therecreation staff was great ." -
7.8 "High comfort."9.2 "92% thought
rooms were spacious ." 7.7 "77% said thebeds were comfortable ." 8.1 "81% liked thebig bathroom ." -
7.6 "Nice rooms."9.7 "97% thought the
view was good ." 9.2 "92% thoughtrooms were spacious ." 7.7 "77% said thebeds were comfortable ." 7.4 "74% saidrooms were clean ." 8.1 "81% liked thebig bathroom ." -
7.0 "Good bar."
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6.8 "Food is average."6.3 "Only 63% were
satisfied with the menu ." 6.2 "Theprice was ok for 62%." -
6.1 "Breakfast is mediocre."6.8 "
Breakfast prices were ok , according to 68%." -
5.8 "Vibe was decent."
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5.6 "Average amenities."5.5 "55% thought the
building was acceptable ." -
4.0 "Internet is poor."2.5 "75% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 9.5 "Near to public transport , according to 95%." 9.9 "99%enjoyed the restaurants & bars nearby ." 9.2 "City centre within easy reach , said 92%." -
8.0 "Great service."9.2 "92% found the
staff to be very friendly ." 7.4 "74% said thereception staff was great ." 7.1 "71% thought theservice was very professional ." 7.2 "72% said thebooking process went smoothly ." -
7.5 "Good cleanliness."7.1 "71% said
rooms were clean ." 9.4 "94% thoughtit was clean ." -
7.4 "Nice rooms."9.7 "97% thought the
view was good ." 9.3 "93% thoughtrooms were spacious ." 7.1 "71% saidrooms were clean ." 8.0 "80% said thebeds were comfortable ." 8.1 "81% liked thebig bathroom ." -
7.1 "Good bar."
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6.5 "Food is average."6.8 "Only 68% were
satisfied with the menu ." -
6.5 "Breakfast is mediocre."
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5.2 "Average amenities."5.2 "52% thought the
building was acceptable ." -
5.1 "Vibe was decent."
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4.3 "Internet is poor."2.4 "76% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 9.9 "99%enjoyed the restaurants & bars nearby ." 9.2 "City centre within easy reach , said 92%." 9.4 "Near to public transport , according to 94%." -
8.0 "Great service."9.0 "90% found the
staff to be very friendly ." 7.5 "75% said thereception staff was great ." 7.6 "76% thought theservice was very professional ." -
7.9 "Nice rooms."9.9 "99% thought the
view was good ." 9.2 "92% thoughtrooms were spacious ." 7.4 "74% said thebeds were comfortable ." 7.2 "72% saidrooms were clean ." 8.0 "80% liked thebig bathroom ." -
7.8 "High comfort."9.2 "92% thought
rooms were spacious ." 7.4 "74% said thebeds were comfortable ." 8.0 "80% liked thebig bathroom ." -
7.5 "Good cleanliness."7.2 "72% said
rooms were clean ." 9.1 "91% thoughtit was clean ." -
7.0 "Good bar."
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6.7 "Food is average."6.1 "Only 61% were
satisfied with the menu ." -
6.1 "Breakfast is mediocre."6.5 "
Breakfast prices were ok , according to 65%." -
6.0 "Vibe was decent."5.1 "51% considered the
lobby entrance to be so-so ." -
3.6 "Internet is poor."2.3 "77% said the
wifi quality was bad ."
Overall Rating
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9.3 "Terrific location."
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8.0 "Great service."9.4 "94% found the
staff to be very friendly ." -
7.7 "High comfort."9.1 "91% thought
rooms were spacious ." 7.8 "78% said thebeds were comfortable ." -
7.6 "Nice rooms."9.7 "97% thought the
view was good ." 9.1 "91% thoughtrooms were spacious ." 7.0 "70% saidrooms were clean ." 7.8 "78% said thebeds were comfortable ." -
7.3 "Good cleanliness."7.0 "70% said
rooms were clean ." -
6.4 "Food is average."
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6.4 "Bar is ok."
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5.8 "Vibe was decent."
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5.4 "Average value."
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4.8 "Bad amenities."4.8 "52% thought the
building wasn't nice ." 1.6 "84%complained about the elevator ."
Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." -
9.0 "Excellent wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%." -
8.0 "Comfort level is high."7.8 "78% said the
beds were comfortable ." 9.4 "94% thoughtrooms were spacious ." 8.3 "83% liked thebig bathroom ." -
8.0 "Great service."9.0 "90% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 7.6 "76% thought theservice was very professional ." -
7.3 "Good cleanliness."
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6.9 "Bar is ok."
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6.6 "Food is average."
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6.1 "Breakfast is mediocre."6.7 "
Breakfast prices were ok , according to 67%." -
6.0 "Vibe was decent."
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3.9 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....
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10.0review from
Hotel and staff were great. Great location! We will book here in the future!
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7.1review from
Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem. Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
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8.5review from
Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
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10.0review from
It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!
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6.2review from
The bed was very uncomfortable. The staff was nice but felt robotic.
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10.0review from
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
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6.2review from
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
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8.2review from
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
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10.0review from
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8.0review from
Right by elevator
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8.2review from
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
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6.8review from
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
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2.0review from
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
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6.0review from
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
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8.8review from
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
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7.1review from
The elevator took very long. Waited over 15 for one to come.
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6.2review from
The location is fantastically located between Magnificent Mile and the museum campus. It was easy to get to and offered stunning views! The hotel room lacked basic amenities. There was no coat rack in the room. In the unpredictable Chicago weather, our weathered coats needed a place to dry. Housekeeping was stingy on towels, shampoo, and coffee. One tiny bottle of shampoo for a potential of 3 days worth of showers for a family will not cut it. They also did not replenish our coffee. When we asked for more coffee, they brought up 1 Keurig cup of coffee, 2 coffee cups, and 3 sugar and cream packages, which did not make any sense. Also be aware that they add $80 per night to your card for incidentals.
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7.4review from
Comfortable king size bed with great city view suggest addressing the noise, could hear others in their room
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7.3review from
The employees were so nice and helpful. Especially upon checkout No pool. First night of four we were put in a handicapped room with no shower door (1606) but they moved us for the last three nights of our stay
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7.3review from
Very nice room We stayed there after a wedding. A night away from the kids. Wyndham gives an unsolicited wake up call at 9 a.m. To tell us we have a welcome package at the front desk. This was a coupon to their bar and a way to get guests out of the hotel. We were very disappointed to be awakened like that. It ruined our stay. John & Mary - Chicago
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10.0review from
Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....
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10.0review from
Hotel and staff were great. Great location! We will book here in the future!
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8.5review from
Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
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10.0review from
It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!
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10.0review from
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
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8.2review from
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
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10.0review from
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8.0review from
Right by elevator
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8.2review from
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
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8.8review from
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
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7.1review from
Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem. Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
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6.8review from
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
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7.1review from
The elevator took very long. Waited over 15 for one to come.
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7.4review from
Comfortable king size bed with great city view suggest addressing the noise, could hear others in their room
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7.3review from
The employees were so nice and helpful. Especially upon checkout No pool. First night of four we were put in a handicapped room with no shower door (1606) but they moved us for the last three nights of our stay
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7.3review from
Very nice room We stayed there after a wedding. A night away from the kids. Wyndham gives an unsolicited wake up call at 9 a.m. To tell us we have a welcome package at the front desk. This was a coupon to their bar and a way to get guests out of the hotel. We were very disappointed to be awakened like that. It ruined our stay. John & Mary - Chicago
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6.2review from
The bed was very uncomfortable. The staff was nice but felt robotic.
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6.2review from
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
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2.0review from
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
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6.0review from
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
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6.2review from
The location is fantastically located between Magnificent Mile and the museum campus. It was easy to get to and offered stunning views! The hotel room lacked basic amenities. There was no coat rack in the room. In the unpredictable Chicago weather, our weathered coats needed a place to dry. Housekeeping was stingy on towels, shampoo, and coffee. One tiny bottle of shampoo for a potential of 3 days worth of showers for a family will not cut it. They also did not replenish our coffee. When we asked for more coffee, they brought up 1 Keurig cup of coffee, 2 coffee cups, and 3 sugar and cream packages, which did not make any sense. Also be aware that they add $80 per night to your card for incidentals.
