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Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.
I had to change rooms twice when we arrived because they had given me a room with one bed and I asked for two beds. The second room was being cleaned when we approached it.
The location of the hotel. The service was very poor. Many mistakes, too many for 2 nights stay.
Comfortable hotel with a very friendly staff. Excellent location and great price. Every morning the staff would knock on the door waking me up to see if I needed anything. I could hear them knock on every door nearby...it was annoying as I like to sleep in sometimes.
Zocalo, museums, music, otdoor cafee
very well located, clean... no free parking, no free wireless, brekfast poor
Very helpful staff and excellent location; modern and clean wit good size bedrooms/bathrooms, comfortable beds and free wifi. Good buffet breakfast and restaurant with plenty of choice. Noise coming from close bedrooms, better soundproffing needed, but a great hotel.
super quiet and very well organized, with staff speaking English as well as German, a comfort to foreign visitors no
The location was good, the rooms were clean and quiet and very comfortable Food was overpriced
Very stylish hotel, inside and out - including our room. Great facilities and excellent staff - friendly, yet professional and efficient.
staff quick and eager to help. no free water or coffee in room.
The hotel is new and clean. If you like shopping the hotel is beside a large mall. What i truly appreciated was the staff, so understanding and welcoming.
Great staff, good location by car Facilities a bit run down
Good Location outside the city center. Walking distance to restaurants and shopping. Short taxi ride to historic city center.
Good location and modern. Rooms are very clean. Great kings size beds. Wifi was very choppy. The breakfast wasn't great and the buffet wasn't good. The rooms are tiny. You can't bend over in the shower without opening the shower door. The counter top space in the bathroom isn't enough.
Good location, clean rooms Gave me a different price
wonderful place but very bad treatment of the staff and management. I booked through booking as I always do, the hotel was full and had no notice of my booking, they gave me a suite promising to maintain same price when having the booking information and did not do it. Furthermore check your invoice as they apply automatically tips (this is against law in Mexico) when having breakfast buffet. I do not know about tips on dinner as we did not dine there.
Is a pretty place. Beds are very hard. People don't talked much. We never were greeted or escorted to our bedroom. When we checked out they never asked how was it. We said thanks and they didn't answer. Location is not the best if you are without a car.
Overall atmosphere and proximity to pyramid. restaurant staff were largely disinterested and unhelpful. Menu was very limited and food very average.
The beauty of the facility and surrouding attraction. View of the pyramid and church was spectacular room was hot, airless and claustrophobic and nosiy!! Impossible to sleep
I have stayed at this hotel about 10 days total through the last year. Clean, nice staff, great restaurant, good location to other services. BUT Internet is only wireless any you have to pay $10 per 24 hour period. If secure Internet and or RELIABLE service is critical to your stay, proceed with caution... we had some problems staying connected.
This hotel is beautiful and comfortable. I was there for only one day after a work trip on my way back home and it provided me comfort and cleanless.
I was on business trip and I liked the hotel and its location near malls. Good food and price but the pool is outside. excellent view to the city
Great quiet hotel away from the main blvd. Close to downtown(ie. the zocalo) and easy access. Rooms were spotless, the staff accomodating. The breakfast was pricey for the area but excellent. Air conditioning was not working so we had to change rooms in the middle of the night.
nice hotel staff was mediocre... front desk attention was poor