The staff across the board were amazing! So attentive in every part of the hotel! We felt like pampered guests but it is very apparent they have made this their culture. Well done
4 stars
Cleveland Marriott Downtown at Key Tower
Photos of Cleveland Marriott Downtown at Key Tower
Overview
Experience the best that Cleveland has to offer at Cleveland Marriott Downtown at Key Tower. Offering a location matched by few others, our hotel is located in downtown Cleveland, Ohio, on Public Square, across the street from the Huntington Convention Center of Cleveland. Check into our hotel, which is steps from the Rock and Roll Hall of Fame & Museum, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Settle into our spacious hotel rooms or suites, where plush bedding and stunning views of nearby Lake Erie await. Stay relaxed and focused in Ascend Fitness and Spa, a state-of-the-art, 20,000-square-foot oasis, or join us for drinks or a sumptuous meal in Il Venetian or The Greatroom. Host your next event at our downtown Cleveland hotel in one of our redesigned event spaces, including our stunning Grand Ballroom. Enjoy creative, inspired cuisine and thoughtful, intuitive planning partners committed to partnering on successful, memorable events.
Latest deals for Cleveland Marriott Downtown at Key Tower
Double room
Standard room
Queen room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Cleveland Marriott Downtown at Key Tower
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Flat-screen TV
- TV
Basics
- Wi-Fi (surcharge)
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
General
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Lake view
- Lockers
- Telephone
- Carpeted
- City view
- Storage available
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Parking and transportation
- Parking
- Valet parking
- Private parking
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Spa
- Spa and wellness center
- Massage
- Spa
Laundry
- Laundry service
- Iron and ironing board
Things to do
- Gift shop
- Beauty salon
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Fitness
- Fitness center
Reviews of Cleveland Marriott Downtown at Key Tower
8.4
Very good
481 verified ratings
Wonderful
269
Very good
63
Good
51
Okay
23
Fair
30
Mediocre
12
Poor
33
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, but many expressed dissatisfaction with the service quality and bed comfort. Issues like rude staff interactions, noise disturbances, and additional charges for amenities were also highlighted, making some guests hesitant to return.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.2 out of 10
329 reviews
9.1 out of 10
77 reviews
7.9 out of 10
7 reviews
All reviews
Pros (+) Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons (-) After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded lik...
Read more
Pros (+) Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons (-) This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Cons (-) We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the r...
Read more
Pros (+) Comfortable and easy
Pros (+) Check in and check out were fast. Everything was clean. They make staying there hassle free.
Cons (-) Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to...
Read more
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the pros of staying at Cleveland Marriott Downtown at Key Tower?
Guests have highlighted the clean and friendly staff, perfect location, comfortable beds, and exceptional views as some of the positive aspects of their stay.
What are the cons of staying at Cleveland Marriott Downtown at Key Tower?
Some guests mentioned concerns about the small rooms, lack of free breakfast, outdated bathrooms, and issues with cleanliness in the rooms.
What practical information can you provide about parking at the hotel?
The hotel offers parking and valet parking for guests, but some visitors have mentioned challenges in finding the parking garage and the high cost of valet parking.
What can guests expect in terms of food quality at Cleveland Marriott Downtown at Key Tower?
Guests have praised the good food, great breakfast, and well-stocked convenience store, while some have expressed concerns about the expensive food and limited room service menu.
When is the best time to visit Cleveland Marriott Downtown at Key Tower?
The high season is in March, and the low season is in November, providing guests with an idea of when to plan their visit for potential seasonal variations in rates and availability.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests noted that charges may apply. If you're traveling with a pet, it's best to inquire about the pet policy and associated fees in advance.
Be Mindful of Room Size
While some guests found the rooms to be spacious and comfortable, others mentioned that the rooms, especially the bathrooms, felt small and a bit dated. Consider this when selecting your room.
Check for Special Offers
Some guests reported being offered complimentary upgrades upon check-in, while others were disappointed with the upgrade options. It might be worth inquiring about any available special offers or upgrades during the booking process or at check-in.
Explore Nearby Attractions
The hotel's proximity to attractions like the Rock and Roll Hall of Fame and FirstEnergy Stadium makes it an ideal choice for travelers interested in exploring the area. Take advantage of the convenient location to visit these attractions.
Inquire About Parking Options
While the hotel offers parking and valet services, some guests found the parking fees to be quite high. It's advisable to inquire about parking options and associated costs before arriving.
Consider Room Amenities
Guests have mentioned that some rooms lacked certain amenities, such as hairdryers and functioning fridges. It may be beneficial to confirm the availability of essential amenities when booking or upon check-in.
Be Cautious of Additional Fees
Some guests expressed dissatisfaction with additional fees for services like Wi-Fi and valet parking. It's advisable to clarify any potential extra charges before utilizing these services.
Take Advantage of the Fitness Center
The hotel's fitness center has been praised for its quality and maintenance. If you're keen on maintaining your fitness routine during your stay, the on-site facilities are worth considering.
Communicate Your Preferences
Several guests highlighted the helpfulness of the staff. If you have specific preferences or requirements, don't hesitate to communicate them to the accommodating and efficient hotel staff.
Location
1360 West Mall Drive, Cleveland, OH 44114
What's nearby
- Cleveland Mall68 yd
- Public Square243 yd
- Terminal Tower0.3 mi
- FirstEnergy Stadium0.4 mi
- Quicken Loans Arena0.5 mi
- Rock and Roll Hall of Fame0.5 mi
- Steamship William G. Mather Maritime Museum0.5 mi
- Progressive Field0.6 mi
- Playhouse Square Centre0.7 mi
- St. Peter Church0.7 mi
- West Side Market1.3 mi
- Great Lakes Brewing Company1.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Cleveland Marriott Downtown at Key Tower
Low season | July |
|---|---|
High season | June |
Average price (weeknight) | $234 |
Average price (weekend night) | $281 |
When to book a room at Cleveland Marriott Downtown at Key Tower
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Cleveland Marriott Downtown at Key Tower
FAQs when booking at Cleveland Marriott Downtown at Key Tower
Nearby hotels and places to stay
Closest
See more nearby staysCheapest
See cheapest stays in ClevelandMost recommended
See most recommended stays in ClevelandGood to know
Value for money | 7.8 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 10.2 mi |
Everything you need to know for your stay in Cleveland
Complete your trip
Popular destinations