The staff across the board were amazing! So attentive in every part of the hotel! We felt like pampered guests but it is very apparent they have made this their culture. Well done
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Amenities at Cleveland Marriott Downtown at Key Tower
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Flat-screen TV
- TV
- Cable or satellite TV
Reviews of Cleveland Marriott Downtown at Key Tower
8.7
Very good
494 verified ratings
Wonderful
273
Very good
71
Good
53
Okay
25
Fair
27
Mediocre
12
Poor
33
Summary of reviews
Guests say
Guests consistently praised the hotel's central and convenient location, making it easy to access downtown and nearby attractions. Many found the rooms clean and inviting, and several highlighted the comfort of the beds. However, there were repeated complaints about customer service, with some guests experiencing rude or unhelpful staff and issues with food delivery. Value for price was also a concern, especially regarding unexpected charges for internet and parking. Overall, the positives centered on location, cleanliness, and bed comfort, while service and value received mixed to negative feedback.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
344 reviews
9.1 out of 10
79 reviews
8.1 out of 10
4 reviews
All reviews
Pros (+) Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons (-) After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
Pros (+) Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons (-) This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
Cons (-) We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Double...
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the pros of staying at Cleveland Marriott Downtown at Key Tower?
Guests have highlighted the clean and friendly staff, perfect location, comfortable beds, and exceptional views as some of the positive aspects of their stay.
What are the cons of staying at Cleveland Marriott Downtown at Key Tower?
Some guests mentioned concerns about the small rooms, lack of free breakfast, outdated bathrooms, and issues with cleanliness in the rooms.
What practical information can you provide about parking at the hotel?
The hotel offers parking and valet parking for guests, but some visitors have mentioned challenges in finding the parking garage and the high cost of valet parking.
What can guests expect in terms of food quality at Cleveland Marriott Downtown at Key Tower?
Guests have praised the good food, great breakfast, and well-stocked convenience store, while some have expressed concerns about the expensive food and limited room service menu.
When is the best time to visit Cleveland Marriott Downtown at Key Tower?
The high season is in March, and the low season is in November, providing guests with an idea of when to plan their visit for potential seasonal variations in rates and availability.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel is pet-friendly, but some guests noted that charges may apply. If you're traveling with a pet, it's best to inquire about the pet policy and associated fees in advance.
Be Mindful of Room Size
While some guests found the rooms to be spacious and comfortable, others mentioned that the rooms, especially the bathrooms, felt small and a bit dated. Consider this when selecting your room.
Check for Special Offers
Some guests reported being offered complimentary upgrades upon check-in, while others were disappointed with the upgrade options. It might be worth inquiring about any available special offers or upgrades during the booking process or at check-in.
Explore Nearby Attractions
The hotel's proximity to attractions like the Rock and Roll Hall of Fame and FirstEnergy Stadium makes it an ideal choice for travelers interested in exploring the area. Take advantage of the convenient location to visit these attractions.
Inquire About Parking Options
While the hotel offers parking and valet services, some guests found the parking fees to be quite high. It's advisable to inquire about parking options and associated costs before arriving.
Consider Room Amenities
Guests have mentioned that some rooms lacked certain amenities, such as hairdryers and functioning fridges. It may be beneficial to confirm the availability of essential amenities when booking or upon check-in.
Be Cautious of Additional Fees
Some guests expressed dissatisfaction with additional fees for services like Wi-Fi and valet parking. It's advisable to clarify any potential extra charges before utilizing these services.
Take Advantage of the Fitness Center
The hotel's fitness center has been praised for its quality and maintenance. If you're keen on maintaining your fitness routine during your stay, the on-site facilities are worth considering.
Communicate Your Preferences
Several guests highlighted the helpfulness of the staff. If you have specific preferences or requirements, don't hesitate to communicate them to the accommodating and efficient hotel staff.
Location
1360 West Mall Drive, Cleveland, OH 44114
What's nearby
- Cleveland Mall68 yd
- Public Square243 yd
- Terminal Tower0.3 mi
- Huntington Bank Field0.4 mi
- Quicken Loans Arena0.5 mi
- Rock and Roll Hall of Fame0.5 mi
- Steamship William G. Mather Maritime Museum0.5 mi
- Progressive Field0.6 mi
- Playhouse Square Centre0.7 mi
- St. Peter Church0.7 mi
- West Side Market1.3 mi
- Great Lakes Brewing Company1.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Cleveland Marriott Downtown at Key Tower
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | June | $271 | $352 |
Cheapest month to stay with an average 14% drop in price. | Most expensive month to stay with an average 128% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Cleveland Marriott Downtown at Key Tower
Which month has the cheapest rates at Cleveland Marriott Downtown at Key Tower?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Cleveland Marriott Downtown at Key Tower is December, with an average nightly rate of $216. The most expensive month is March at $226 per night.
What is the cheapest day to book Cleveland Marriott Downtown at Key Tower?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Cleveland Marriott Downtown at Key Tower is Sunday, with an average nightly rate of $207. The most expensive day is Thursday at $1,268 per night.
How far in advance should you book Cleveland Marriott Downtown at Key Tower?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Cleveland Marriott Downtown at Key Tower, book around 7 weeks in advance. This could save you approximately 18% compared to booking last minute.
KAYAK's top tips for your stay at Cleveland Marriott Downtown at Key Tower
FAQs when booking at Cleveland Marriott Downtown at Key Tower
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Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.2 mi | Cleveland Hopkins Intl | 10.2 mi |