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Cleveland Marriott Downtown at Key Tower
4 stars

Cleveland Marriott Downtown at Key Tower

1360 West Mall Drive, Cleveland, OH 44114, United States
Cleveland, OH
See location+1 216 696 9200
From
$147
Cheapest

rate per night

8.4
Very good
based on 477 reviews
477 reviews

Photos of Cleveland Marriott Downtown at Key Tower

Overview

Rating
Experience the best that Cleveland has to offer at Cleveland Marriott Downtown at Key Tower. Offering a location matched by few others, our hotel is located in downtown Cleveland, Ohio, on Public Square, across the street from the Huntington Convention Center of Cleveland. Check into our hotel, which is steps from the Rock and Roll Hall of Fame & Museum, Rocket Mortgage FieldHouse, Great Lakes Science Center, and FirstEnergy Stadium. Settle into our spacious hotel rooms or suites, where plush bedding and stunning views of nearby Lake Erie await. Stay relaxed and focused in Ascend Fitness and Spa, a state-of-the-art, 20,000-square-foot oasis, or join us for drinks or a sumptuous meal in Il Venetian or The Greatroom. Host your next event at our downtown Cleveland hotel in one of our redesigned event spaces, including our stunning Grand Ballroom. Enjoy creative, inspired cuisine and thoughtful, intuitive planning partners committed to partnering on successful, memorable events.
Rating
8.4
Very good
Based on 477 verified guest reviews

Latest deals for Cleveland Marriott Downtown at Key Tower

Thu 2/13
Fri 2/14
Double room
2 double beds
2 double beds
2 double beds
Standard room
bed type unknown
bed type unknown
1 king bed
King room
1 king bed
1 king bed
1 king bed
Queen room
1 queen bed
bed type unknown
bed type unknown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees

Amenities at Cleveland Marriott Downtown at Key Tower

  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Flat-screen TV
  • TV

Basics

  • Wi-Fi (surcharge)
  • Internet
  • Wi-Fi
  • Linens
  • Towels
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Heating
  • Body soap
  • Air-conditioned
  • Trash cans
  • Conditioner

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Pets allowed on request. Charges may apply.
  • Increased accessibility
  • Roll-in shower
  • Elevator
  • Accessible by elevator
  • Adapted bath
  • Allergy-free room
  • No smoking
  • Lowered sink
  • Non-feather pillow
  • Toilet with grab rails
  • Upper floors accessible by elevator

General

  • Executive lounge access
  • Family rooms
  • Seating area
  • Interconnected room(s) available
  • Lake view
  • Lockers
  • Telephone
  • Carpeted
  • City view
  • Storage available

Services and conveniences

  • Conference rooms
  • ATM on-site
  • Wake-up service
  • Concierge service
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Key card access
  • Express check-out
  • 24hr front desk

Bathroom

  • Raised toilet
  • Shower
  • Bathtub
  • Hairdryer
  • Toilet
  • Toilet paper
  • Private bathroom
  • Walk-in shower

Dining

  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine

Media and entertainment

  • Radio
  • Flat-screen TV
  • Shared lounge/TV area
  • Cable or satellite TV
  • Pay-per-view channels
  • TV

Bedroom

  • Feather pillow
  • Socket near the bed
  • Alarm clock
  • Wardrobe or closet

Parking and transportation

  • Parking
  • Valet parking
  • Private parking

Workspace

  • Fax/photocopying
  • Laptop safe
  • Desk

Spa

  • Spa and wellness center
  • Massage
  • Spa

Laundry

  • Laundry service
  • Iron and ironing board

Things to do

  • Gift shop
  • Beauty salon

Family friendly

  • Cribs available
  • Kids meals

Outdoor

  • Garden

Fitness

  • Fitness center

Reviews of Cleveland Marriott Downtown at Key Tower

8.4
Very good
477 verified ratings
Wonderful
268
Very good
63
Good
50
Okay
22
Fair
29
Mediocre
12
Poor
33
Guests say
Guests appreciate the hotel's location, noting its proximity to key attractions and restaurants in Cleveland. However, they express dissatisfaction with the service, citing rude staff members and unhelpful responses to inquiries. Cleanliness issues were also raised, with reports of hair in sinks and concerns about room upkeep. Many guests found the beds uncomfortable, impacting their overall sleep quality. Although some appreciated the modern decor and the free breakfast, the presence of ongoing construction and noise disturbances detracted from their experience.
AI-Generated from customer reviews
Location9 out of 10
Amenities5 out of 10
Atmosphere3 out of 10
Value for Price3 out of 10
Cleanliness2.5 out of 10
Service2.5 out of 10
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10
Wonderful
Thomas, Apr 2024
The staff across the board were amazing! So attentive in every part of the hotel! We felt like pampered guests but it is very apparent they have made this their culture. Well done
5.1
Fair
Anonymous, Dec 2018
Pros (+) Staff was very helpful and engaged. Easy to get to from highway and parking was too easy to believe for downtown Cleveland.
Cons (-) After checking in at 5pm we where greated with a memo in our room informing us of a recent water shut off. We had BROWN water up until we checked out. We where also in a room that had what sounded like construction and music playing above us the entire night. I couldn’t sleep a wink with the loud noise. Disssapointed that I paid more for a city view room and felt with these issues.
10
Wonderful
Anonymous, Nov 2016
Pros (+) Close proximity to every major item in downtown Cleveland. Easy walk to the Browns stadium.
Cons (-) This Sunday morning breakfast buffet continue to run out of food. You would be waiting in line and get up where the food is and trays would all be empty
2.0
Poor
Anonymous, Oct 2016
Cons (-) We spoke to 3 different people on the phone and they were all rude and unhelpful to the point that we cancelled our stay and stayed at the doubletree where EVERYONE we spoke with was helpful and the request for double beds specifically which was the simple request we had was met with a no problem and see you soon. The 3 Marriott women were very rude and said it wasn't their job. Stay at the Double...
Read more
10
Wonderful
Anonymous, Sep 2016
Pros (+) Comfortable and easy
10
Wonderful
Anonymous, Oct 2015
Pros (+) Check in and check out were fast. Everything was clean. They make staying there hassle free.
2.0
Poor
Anonymous, Sep 2015
Cons (-) Had booked this room months in advance. Called the week of our stay to confirm our reservation and notify them we would be a late check in. At check in they no longer had a room for us, and sent us to another hotel nearby where we were given a king bed for multiple people. The room was really expensive, and we ended up getting something less than satisfactory.

Location

1360 West Mall Drive, Cleveland, OH 44114

What's nearby

  • Old Stone Church187 yd
  • Cleveland Public Library202 yd
  • Soldiers and Sailors Monument278 yd
  • Cleveland Arcade364 yd
  • Terminal Tower0.3 mi
  • Great Lakes Science Center0.4 mi
  • FirstEnergy Stadium0.4 mi
  • Rock and Roll Hall of Fame0.5 mi
  • Progressive Field0.6 mi
  • USS Cod0.6 mi
  • Greater Cleveland Aquarium0.6 mi
  • Playhouse Square Centre0.7 mi

Policies

Check-in/Check-out

Check in anytime after 4:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Cleveland Marriott Downtown at Key Tower

Low season

November

High season

July

Average price (weeknight)

$239

Average price (weekend night)

$242
Cheapest month to stay with an average 23% drop in price.
Most expensive month to stay with an average 81% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Cleveland Marriott Downtown at Key Tower

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Cleveland Marriott Downtown at Key Tower

  • If you’re after a cheap room at Cleveland Marriott Downtown at Key Tower, then you should consider staying during the low season. The cheapest deals can generally be found in November and January.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Cleveland Marriott Downtown at Key Tower, plan to stay on a Monday or Tuesday. The most expensive day is usually Thursday.
  • The cheapest price a room at Cleveland Marriott Downtown at Key Tower was booked for on KAYAK in the last 2 weeks was $192, while the most expensive was $284.
  • How long should you stay at Cleveland Marriott Downtown at Key Tower? KAYAK users usually book their rooms here for 1 day.
See more tips

FAQs when booking at Cleveland Marriott Downtown at Key Tower

  • Where is Cleveland Marriott Downtown at Key Tower located?

    Cleveland Marriott Downtown at Key Tower is located at 1360 West Mall Drive in Downtown, 0.2 miles from the center of Cleveland. Old Stone Church is the closest landmark to Cleveland Marriott Downtown at Key Tower.

  • When is check-in time and check-out time at Cleveland Marriott Downtown at Key Tower?

    Check-in time is 4:00 PM and check-out time is 11:00 AM at Cleveland Marriott Downtown at Key Tower.

  • How far is Cleveland Marriott Downtown at Key Tower from the airport?

    Cleveland Marriott Downtown at Key Tower is 10.4 miles from Cleveland Hopkins Intl. Cleveland Marriott Downtown at Key Tower is 11.2 miles from Cleveland Cuyahoga County.

  • How does KAYAK find such great Cleveland Marriott Downtown at Key Tower hotel deals?

    KAYAK scours the web for all room deals available at Cleveland Marriott Downtown at Key Tower in Cleveland and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Cleveland Marriott Downtown at Key Tower and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Cleveland Marriott Downtown at Key Tower.

See more FAQs

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