The Westin Cleveland Downtown

Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.

amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...

Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.

The place was clean and comfortable with a higher end business vibe. No complaints.

The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.

The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.