Guest reviews
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Overall Rating
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9.2 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
9.1 "Awesome vibe."8.8 "88% thought, the
hotel was modern ." 10.0 "100% said it was astylish hotel ." 9.1 "91%enjoyed the friendly atmosphere ." 8.8 "88%enjoyed the lobby entrance ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 8.5 "85% thought theservice was very professional ." 9.4 "94% said thereception staff was great ." -
8.4 "Location is great."10.0 "100%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
7.6 "Nice rooms."7.4 "74% said
rooms were clean ." 8.3 "83% said thebeds were comfortable ." 9.8 "98% thought theview was good ." 9.2 "92% thoughtrooms were spacious ." 7.8 "78%enjoyed the shower ." 8.4 "84% appreciated themodern rooms ." -
4.9 "Internet is poor."3.8 "62% said the
wifi quality was bad ." -
4.1 "Value below average."0.9 "The
price was too high for 91%." 3.8 "62% said thebreakfast was too expensive ."
Overall Rating
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8.7 "Great service."
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8.3 "Location is great."
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7.7 "Tasty food."
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7.3 "Nice rooms."
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3.7 "Value below average."
Overall Rating
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8.9 "Great service."
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8.3 "Location is great."
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7.7 "Nice rooms."
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7.7 "Tasty food."
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7.7 "Good cleanliness."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.1review from
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
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6.8review from
The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons. I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
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8.0review from
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
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8.8review from
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
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10.0review from
The place was clean and comfortable with a higher end business vibe. No complaints.
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6.5review from
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
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9.7review from
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
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8.0review from
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
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4.8review from
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
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9.1review from
Cleanliness and layout of rooms. No breakfast included with stay. No garbage can in bathroom or recycling in room period.
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8.0review from
amenities, proximity to points of interest, great adjacent restaurant lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
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8.8review from
Front desk was very friendly and quick to get us checked in and out. Parking was very expensive.
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10.0review from
The place was clean and comfortable with a higher end business vibe. No complaints.
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9.7review from
The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing. The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
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8.0review from
The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable. The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
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6.5review from
Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed. Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
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4.8review from
Fitness room great! 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad. 2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
