Bringing new energy to the financial district, The Westin Cleveland Downtown is steps from the Public Auditorium and the Global Center for Heath Innovations. Within blocks are the Rock & Roll Hall of Fame & Museum and professional sports venues. Our 3,000-square-foot WestinWORKOUT® Fitness Studio boasts the latest cardio and strength-training equipment. Eat well at Urban Farmer, a farm-to-table steakhouse, or host a productive meeting in one of our 20 event rooms totaling 20,000 square feet. Designed to be environmentally friendly, our hotel comprises 484 upscale guest rooms, including 39 suites, that provide stunning views of Lake Erie and the vibrant cityscape. Discover renewal with the Heavenly® Bed and signature bath amenities.
No recognition for being an SPG Member
Pros: We had lunch in their restaurant and I had an amazing beet salad.
Cons: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Good hotel for the money
Pros: Cleanliness and layout of rooms.
Cons: No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Nice, clean, but no wow factor.
Pros: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Great location in Downtown Cleveland
Pros: amenities, proximity to points of interest, great adjacent restaurant
Cons: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Friendly service
Pros: Front desk was very friendly and quick to get us checked in and out.
Cons: Parking was very expensive.
Very nice
Pros: The place was clean and comfortable with a higher end business vibe.
Cons: No complaints.
Hotel not prepared for large group
Pros: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.
Cons: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Clean, Quiet, Relaxing
Pros: The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing.
Cons: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
Pros: The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable.
Cons: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Pros: Fitness room great!
Cons: 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad.
2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
Good hotel for the money
Pros: Cleanliness and layout of rooms.
Cons: No breakfast included with stay. No garbage can in bathroom or recycling in room period.
Friendly service
Pros: Front desk was very friendly and quick to get us checked in and out.
Cons: Parking was very expensive.
Very nice
Pros: The place was clean and comfortable with a higher end business vibe.
Cons: No complaints.
Clean, Quiet, Relaxing
Pros: The hotel was convenient to the Convention Center. The room was clean, hotel was quiet, and the decor modern and relaxing.
Cons: The attached restaurant is very expensive--if you're traveling on a budget, you're going to have to walk a few blocks to find something cheaper.
No recognition for being an SPG Member
Pros: We had lunch in their restaurant and I had an amazing beet salad.
Cons: I am a Gold Level SPG member. This got me nada. No welcoming gift, no upgrade, no internet access, no late check out, nothing. I have been treated much better at other Westin's.
Nice, clean, but no wow factor.
Pros: The room was clean, we were put on a high floor with a great view. The staff was excellent. I guess I'm just too picky about the cons.
Cons: I'm a stickler for good service and the Westin did exactly what they were required to, but nothing more. For example, I asked for a fruit platter & champagne to be put in the room. It was my husband's birthday and it sucked we were stuck in a hotel after a business trip, so I wanted to make it a bit more exciting. Most the fruit was fine, but they didn't pick out the moldy grapes and shriveled berries. There were two glasses for coffee, but provided only one cup serving of grounds. The bag of coffee itself couldn't be opened easily, and since we were traveling, we had no sharp objects. The vanity mirror was broken. Little stuff adds up and I was overall disappointed for a $250+ night.
Great location in Downtown Cleveland
Pros: amenities, proximity to points of interest, great adjacent restaurant
Cons: lacking microwave in room, option to request one was not mentioned by the staff; learned about option by default as we were checking out...
Pros: The bellmen were outstanding with holding our luggage in storage while we waited 2+ hours for our car at check-out on new years day. They were what made an otherwise unpleasant experience tolerable and actually enjoyable.
Cons: The valet service was horrible. The wait was long yet tolerable because of the westin's staff and pleasantness. The valet staff had 8 people standing around the podium (not moving or running any cars) sitting there cursing in front of guests during a verbal argument- very off-putting.
Hotel not prepared for large group
Pros: Good locatoon, easy walk to local attractions, restaurants, athletic venues. Rooms were comfortable and clean, hotel bar was nice but always under-staffed.
Cons: Hotel was probably sold out for NCAA tournament, they did not staff the hotel properly. 2 working elevators for 20+ floors after a Thursday night game, plus they closed the bar/restaurant as people returned from the game. Check-in was slow on a Thursdsy, room not ready until after 4:30. Staff were nice, just not enough of them.
Pros: Fitness room great!
Cons: 1. The hotel facilities are not kept in good repair. For example, the telephone in the room had keys broken or removed from the key pad.
2. Could not check out because the computer system was frozen. I received a email of folio that appears to contain incomplete expenses.
