The hotel was disgusting, everything was dirty from the hallways to the rooms, we left the same night after already switching rooms once
4 stars
DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
1111 Lakeside Avenue E, Cleveland, OH 44114-1130, United States
Cleveland, OH
See location+1 216 241 5100Photos of DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Overview
The DoubleTree Cleveland Downtown Lakeside hotel, just off of I-90, offers full-service hotel accommodations, overlooks the shores of Lake Erie, and is close to popular downtown Cleveland attractions. Our modern hotel is only 20 minutes north of Cleveland Hopkins International Airport-CLE and one block south of Burke Lakefront Airport-BKL. First Energy Stadium is less than a mile away, putting us within walking distance of the local games, as well as Great Lakes Science Center-Rock and the Roll Hall of Fame. Our hotel guests enjoy scheduled complimentary shuttle service to all popular downtown Cleveland attractions. Hop a ride to Progressive Field, Quicken Loans Arena, Cleveland State University’s Wolstein Center or Playhouse Square. Enjoy the eclectic mix of restaurants, galleries, shops, businesses and nightclubs at the historic Warehouse District. We also provide scheduled shuttle service, based on availability, to the world-renowned Cleveland Clinic, University Hospitals and museums located at University Circle. Our tastefully appointed hotel features modern conveniences suited to the experienced business traveler. Our great location and recreational amenities are well-suited for both families on vacation and leisure guests. Spacious guest rooms and suites boast a long list of guestroom amenities, generous work surfaces, our luxurious Sweet Dreams beds, flat panel TVs, and complimentary internet access. For your convenience, WiFi is also available in public areas throughout the hotel. At the DoubleTree Cleveland Downtown Lakeside, guests have full use of many hotel amenities including: Complimentary scheduled shuttle service, based on availability, within downtown and University Circle areas State-of-the-art Fitness Center by Precor Well-equipped Business Center by UniGuest with remote printing services Relax or grab a quick pick-me-up in our full-service Starbucks coffee cafe, or join us at our casual, American-style restaurant, Stadium 3 Bar & Grille. Our on-site restaurant breakfast and dinner daily, serving all your favorite menu items and beverages. Business travel is a breeze and corporate functions are done with style at the DoubleTree Cleveland Downtown Lakeside. Our hotel has over 10,000 square feet of flexible meeting and banquet space, including a magnificent ballroom. Our facilities are complete with state-of-the-art audio visual equipment, creative catering services, and a professional staff to anticipate your needs and flawlessly execute your successful business conference, training or sales seminar, reception, or gala social event. Whether business, vacation, or weekend getaway brings you to exciting downtown Cleveland, our hotel offers a comfortable stay near downtown attractions. Our courteous staff looks forward to welcoming you to our lakeside DoubleTree hotel with one of our signature warm DoubleTree Chocolate Chip Cookies at check-in.
Latest deals for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Shuttle service (free)
- Business center
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Air-conditioned
- Free toiletries
- Smoke alarms
- Heating
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Coffee shop
- Microwave
Accessibility and suitability
- No smoking
- Increased accessibility
- Elevator
- Adapted bath
- Designated smoking area
Services and conveniences
- Conference rooms
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- TV
Parking and transportation
- Shuttle service (free)
- Parking (surcharge)
- Private parking
Bathroom
- Hairdryer
- Toilet
- Shower
General
- Family rooms
- Telephone
- Storage available
Laundry
- Ironing service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Outdoor
- Terrace/Patio
Bedroom
- Alarm clock
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
7.1
Good
1275 verified ratings
Wonderful
469
Very good
217
Good
180
Okay
102
Fair
109
Mediocre
73
Poor
125
Summary of reviews
Guests say
Guests appreciated the hotel's location and some amenities like the shuttle service, but many expressed dissatisfaction with the cleanliness, service quality, and value for the price. Issues such as parking availability and room size were also highlighted as concerns.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
6.5 out of 10
11 reviews
8.4 out of 10
3 reviews
All reviews
Pros (+) I wish I could come up with something nice to say about this place, but there really isn't anything nice about it. A mediocre hotel. The view was okay.
Cons (-) Mildew in grout on tub. Furniture in ratty condition. Room smelled musty/old. Tub drain clogged. Towels thread bare and had burnt linen smell. Elevator to garage was old and dirty.
Pros (+) Room was cleaner than expected and the King size bed was about as comfy as it gets! Staff was personable and helpful,
Cons (-) Super old elevators
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a complimentary shuttle service to the bus station, warm cookies upon arrival, and a convenient location close to downtown and various attractions.
Is parking available at the hotel?
Yes, the hotel offers parking with a surcharge. Some guests found the additional parking fee to be a bit much, but the parking is convenient for those with vehicles.
How is the food quality at the hotel?
The hotel features a restaurant, bar/lounge, and coffee shop. Some guests found the restaurant to be closed at times, while others enjoyed the delicious and varied food options available.
What can guests expect in terms of cleanliness?
While some guests found the hotel to be dated and in need of refurbishing, others appreciated the clean rooms and friendly staff. It's important to note that some guests had concerns about the cleanliness of specific areas, such as the bathroom.
How is the customer service at the hotel?
The staff at the hotel is described as amazing, friendly, and accommodating. However, some guests had mixed experiences with the reception staff and found the service to be slow at times.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Shuttle Service
Guests appreciated the courtesy shuttle service provided by the hotel. Utilizing this service for transportation to nearby attractions or the bus station can be convenient.
Consider Low Season Travel
Some guests noted that June is considered the low season, which could mean potentially lower rates and fewer crowds.
Check for Room Updates
While some guests mentioned that the rooms were newly remodeled, others found the rooms to be dated and in need of refurbishment. It may be beneficial to inquire about the room's condition before booking.
Explore Nearby Attractions
The hotel's proximity to attractions such as the Rock and Roll Hall of Fame and the USS Cod submarine makes it an ideal base for sightseeing.
Be Mindful of Additional Fees
Several guests were surprised by extra fees, such as parking charges and unexpected expenses for breakfast. It's advisable to inquire about any additional costs beforehand.
Request Housekeeping Services
Some guests were unaware that rooms would not be cleaned unless requested. If desired, guests should communicate their housekeeping preferences to the hotel staff.
Consider Dining Options
While some guests enjoyed the on-site restaurant and bar, others found the restaurant to be closed or the service lacking. Exploring nearby dining options may be a good alternative.
Seek Local Information
A few guests mentioned that the staff could have been more knowledgeable about local information. Seeking recommendations for dining and attractions from the staff could enhance the overall experience.
Address Concerns Promptly
If guests encounter issues with room cleanliness or maintenance, promptly notifying the front desk can lead to a more satisfactory resolution.
Location
1111 Lakeside Avenue E, Cleveland, OH 44114-1130
What's nearby
- Steamship William G. Mather Maritime Museum436 yd
- Rock and Roll Hall of Fame0.3 mi
- Cleveland Mall0.4 mi
- St. Peter Church0.5 mi
- FirstEnergy Stadium0.5 mi
- Public Square0.5 mi
- Playhouse Square Centre0.6 mi
- Terminal Tower0.7 mi
- Quicken Loans Arena0.7 mi
- Progressive Field0.8 mi
- West Side Market1.7 mi
- Great Lakes Brewing Company1.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Low season | November |
|---|---|
High season | June |
Average price (weeknight) | $170 |
Average price (weekend night) | $182 |
When to book a room at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 6.3 |
|---|---|
Distance to city center | 0.6 mi |
Nearest Airport | Cleveland Hopkins Intl |
Distance to airport | 10.6 mi |