Would you like to save as your currency permanently or for this visit only?
Cioppino for dinner was overrated and overrpriced (for the quality of food served) - chocolate ice cream dessert was a big disappointment - staff was incredibly accommodating and courteous however, which compensated somewhat. breakfast buffet was great as well.
Great new Spa
I stayed at the Ritz Carlton, Key Biscayne with my best girlfriend and it was one of our favorite weekends together thanks to the Ritz! Everything from the valet service to the gorgeous pools and landscape were perfect. Truly a five star experience and I will definitely be returning in the future.
Room was very spacious!!! Comfy bed. They thought of mostly everything to accommodate our stay!!
It is private and comfortable although they need to take better care of certain things. Some of the staff were far from helpful and seemed almost annoyed when being asked for something. The lady who checked us in at the front desk, Cynthia, was short, rude and far from accommodating. We are not really sure if we will stay here again.
The staff was well-trained, resposive, and vocally sorry about the situation that all the guests were facing, and even apologized for the weather. The staff went out of their way to try to make up for everything that was wrong. Simply put: the resort should not be open until they have finished the renovations. It's like staying in a Motel 6 at a 24hr construction site, but with superb staff and quite good food. There is limited accessibility by foot to any part of the resort. Walking anywhere requires traversing expansive muddy gravel areas, balancing on tippy plywood ramps where no curbs exist, stepping over hoses, electrical cords, and around huge generators, and going as quuickly as possible by what can only be an open sewer pipe near the new pool construction. There is one, possily two, restaurants open that have the same menu as room service. A salad, entree, and glass of wine came to $70. Other non-resort restaurants are accessiblie only by cab (I might have been able to walk if not for the puring rain). If you choose not to gamnble on walking, you must call ahead for a golf-cart transport, which will arrive in 10-15 mins and take you to your destination. A tip is expected by the driver. During my stay, it rained constantly so I never was able to see a vista, the golf course, or anything resembling the images on the resort's website. The pathways that were usable were puddled with water and one had a recurring area of sudsy liquid on it...? Again, they should not be open, but if they choose to be, they should NOT be charging full price for guest rooms. I was staying in a supposedly-renovated bungalow, but the elevator clearly was in recent use by constructoin workers, there were several muddy boot prints in my bathtub upon arrival., the sliding door to the patio did not fully lock, and the sliding closet doors were not functional because of the position of the room safe in the closet. 'Nuff said.
Staff was wonderful. Too short of a visit!
It was basically a one bedroom apartment with a huge bedroom. It was a beautiful room and I'd definitely recommend it and I'd definitely visit again. A dvd player would have been the cherry on top. There was no Iron in the supply closet. Other than this, I had all the comforts of home and then some.
Practicality, functionality, good location, familiar, comfortable and spacious. Excellent staff, very friendly and attentive, we did two more reserves. One suggestion we make is to improve the quality of the mattress. Could be better.
Very clear, convenient and spacious habitat approximately 300 m from metro station (Metromover) 10 minutes from downtown. The kitchen equipment is very good (but I am a man).
the room was really big with all the services provided, big tv, washing machine, drier, and also very clean. The room provided had a better view because we used booking.com (thanks booking!). There is a publix just one block away, a gas station an a walgreens (pharmacy). As we went with our baby, having a publix nearby was really helpful. internet wasnt working properly (just to say something), but we didnt complain with the staff about it, because we didnt care too much (i think it was because we where in the 7floor)
it's an appartement, you are on your own, you have all brand new applicances to cook and a supermarket at a 5 min walk. The Metromover 5 min walk aswell Hard to find