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Location. Bathroom too small and no place for the shower.
Location / Reception area The rooms were small, no A/C and very hot, the bathroom was incredibly small, there are much nicer better value hotels in Copenhagen.
Very good place Many time stay in the hotel
Friendly staff, good location very small room with basic bathroom
The location and the athomsfear, the old wherhouse style. There was no gymn and sauna.
comfort location and atmosphere nothing
I loved the location, which is perfect for many good restaurants and bars along with the extensive luxury shopping theat CPH has to offer. My original superior single room was far from superior. Couldn't swing a cat in the room and the wet room, not bathroom or shower room, was really tired. Fortunately the extremely helpful staff were able to transfer me to a better, larger room. Overall I think the whole hotel needs a seriousl amount of money spent on updating the rooms.
This was brilliant, the staff were fabulous, we really enjoyed our stay.
The central place with a nice wiew That the breakfast not was included in the roomprice
The location and atmosphere are great. The bar area is a bit uninviting, as is the breakfast room, both in the basement. The lounge area is OK but nothing special.
The building was interesting.
Charming hotel, superb location, friendly staff, cute room. Ridiculously overpriced breakfast (c. $30). There are several cafés in the area and you're better off going to one of them.
Perfect location nearby Nyhavn. Small room.
Great location, good price-quality, but definitely not up to 4 star standards, a good 3 stars. The room was nice and tidy but nothing special, no luxury. Good bed and a great hairdryer, though! The hotel was a bit run-down, needs upgrading. Breakfast arrangements were chaotic and the food was plain. The evening buffet was ok, but not very necessary. No shampoo or conditioner.
? Small breakfast rooms, small rooms
Central location Very small room and bed
The Location and value for $.
If your room is around the main courtyard, you will hear crashing noises that keep you awake all night.
Great location and décor. The renovations are nice and the staff were very courteous and helpful One of the elevators was a bit slow and the bathroom was a bit cramped as the door hit the sink.
Staff were all very nice in dealing with a poor hotel, facilities, and management. I do not fault the staff for the low quality of our stay. We did not have the right room, but were moved to a room that resembled the one I booked. In the morning there was no water. No cold water, no hot water - no water. We were told we could shower in another room and given a key. Luckily, the water was restored, but only after hours of waiting. Do not stay here until all the construction is finished.
my flight on SAS 5/21 was cancelled due to Pilots strike so it was impossible for me to honor my res.at Hotel Neptune on 5/22. I called kayak to arrange refund and was assured that this would happen and you would call me back to confirm. As of today I have yet to hear back from you. Please let me know when I can expect to see the refund on my CC. If you need further documentation regarding the flight cancellations and pilots strike I can provide though I would assume you know about it since that is your business. Regards Jimmy Galle
Excellent location Noisy ventilation in the room without possibility to turn off.
Very clean and modern. Room was very small, though.
They serve an amazing breakfast! The staff is very friendly and eagerly helpful. My room was just fine although a better reading light would have been useful. Good place to stay. Some complain that it's not very central, but it's about half way between the Little Mermaid and Tivoli, and very close the Nyhaven. And it's quiet. Location was great, in my opinion.
Location, literally just around the corner of Nyhavn
Location Breakfast buffet Too close between windows of rooms for rooms with inside view to atrium.
The hotel staff was very friendly and efficient. no.
Very freindly and helpful staff- excellent breakfast and central location.
Very nice hotel staff The double bed was uncomfortable
Good value for the money and good location for my use. No.
Good location, close to Nyhavn and the main shopping area. Friendly staff, ok breakfast. Strange smell in my room, either from renovation or from pesticide... Tiny TV-set.
Nothing special, it was ok. Breakfast was good. Not well insulated for the noise. Towels were hard, pillows reaaly bad.
Staff was fairly attentive but somewhat inflexible. Room carpet seemed dusty, rooms are quite small, cannot control heat so it got a bit cold, nearly unusable wifi in the room.
The proximity to the city and key locations is an important criteria for chosing Hotel City. Size of the rooms was too small and did not reflect what seemed to be the size in the pictures on website. Also the price of the rooms were just not value for money.
Very helpful staff and excellent location.
Centrally located to most of the sites and easy metro access. Nice to have tea available 24 hours a day especially on the cool and rainy days. Room was very small. We couldn't walk around the bed without having to go single file. Pretty bare bones for the cost of the room. They ran out of breakfast food 30 minutes before closing time on morning without making anymore for the quests.
The staff were very helpful and the hotel was very convenient for access to the centre of Copenhagen. The room was very small and basic with no facilities for tea and coffee although this was available in the dining room. The breakfast was limited.
Location was fantastic. HORRIBLE INTERNET. Rooms were okay, not great. Didn't always feel super clean. Overall it just did not seem to match up to the price.
Excellent location - close to metro station and tourist attractions; free wireless internet; very good breakfast Small room
friendliness of staff
Very good location and the hotel staff was friendly. Very good breakfast
good location and polite staff
Staff was very friendly and helpful The single room was very small, much smaller than I would have expected
Central Location, very helpful and friendly staff, relaxed atmosphere, pleasant well heated rooms, breakfast included with good attention to breakfast buffet being constantly refuelled, useful to have tea and coffee facilities all the time in the dining area which was much appreciated during the cold spell in Copenhagen . No restaurant or cafe if you did not want to get out on a cold or windy evening to get a meal. However there are several places for dining all around the hotel.
excellent location, cleanliness of the room, good looking lobby, friendly staff our room was really very small, price was high a bit
Nice cosey hotel close to everything . Good spot! Staff are nice and friendly .
Great staff and location! Nothing.
The location and the calm area Smoking in the lobby area
location value for money small room
Good, We had room just above head door. It was a little noicy.
the hotel is in the centre of the city, so everything worth to be seen is at walking distance! it was preatty hot in our room, and it was impossible to breath with closed windows...
Easy walking distance to the main shopping town and nice location on the river. There was no tea or coffee facilities provided in our room. However we were supplied with a Kettle and cups when we asked at reception.
The situation of the hotel was perfect for us, staying one night in Copenhagen. Everything was within a walking distance.
Friendly staffs and customer service oriented too. Breakfast was excellent!!!
is not the advantage of te hotel but the city, but everything is in walking distance:) breakfast is very poor, had to change room as window did not close, and they charged extra for the other room ,which actually looked at the canal...
The city is great, hotel location close to busy restaurants, shops and bars There was left over food in the fridge from previous guests.
Location Surly staff, small room...
Its location. Besides the loby area, the rest of the hotel is very tired.
close to city centre; breakfast was OK room: very small, unpleasant smell in bath room, washtable in shower moreover at six o'clock in the morning, one moved noisy charriots behind the hotel waking me up
I liked the location and the staff was very helpful and friendly at all times. The breakfast buffet was exellent and the room was clean. It would have been nice to have coffe and tea making facilities in the room
Located close to Metro going to or from airport. Near center of town. Room was a little cramped.
Great position in good part of city - away from noisy areas and close walk to Stroedt, main shopping street, canal trips, theatre and nice walk to little mermaid. Very nice foyer, lounge and breakfast areas. Good breakfast continental style. Single room quite small but to be expected in better part of town.
Friendly staff upgraded the room to a suite, which was nice! Was a bit of a pain to get the suitcases up to the room (elevator only went up so far and had to walk the suitcase the rest of the way). Hotel is old but clean and spacious. Location was fantastic - close to metro and shopping.