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The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
The location in the heart of the city The worn out carpets
Central location, very clean, friendly staff.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Renovated room, good restaurant. No parking on building.
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
Friendly staff Charges for late check out
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .
Location, design, atmosphere This isn't really a dislike, just be aware the smaller rooms are REALLY small, if this is an issue, opt for one size larger
breakfast was excellent, and the hotel was very stylish. The room was noisy, even with the windows open. And stuffy with them closed. On my last night there was a large group of drunken people outside my door until about 3 a.m., and no-one on reception to whom I could complain. It was awful. They were apologetic the next day, and gave me a small discount, but that really didn't make up for the very bad night. Also, despite the friendly website which explained that if there were rooms available I could view them before I chose one in which to stay, the person on reception when I arrived was not interested in doing this for me.
good central location, funky vibe to the hotel, enjoyed the breakfasts in lobby, room was quiet and comfortable with a fun theme.
Proximity to the city centre, and pleasant quarter, a lolt of young people from all around the world. We are 60+ old & approaching retiremment but but are quite young in health & spirit. may be this hotel is not that good for most pepole of our age.
hotel staff; food; gromit;-) rooms to dark; not enough lighting; drain clogged
I liked the fact that each room is different and unique. The breakfast's great and the people there are quite cool ! I didn't enjoy the fact that there was a wide line of dust about 2 cm thick between the bed and the wall. They should just move the bed and hoover there once in a while.
Possibility to hire a bike low seats at breakfast
the aesthetics and the room design and decoration; breakfast was also good. cold atmosphere and staff; too expensive for what it offerred; unpleasant condition statement "we do not accomodate children"
it was really dirty everything, the otel needs a remodelation urgently!!!!!
The room design was very funny and quirky
very friendly staff, nice design of the lobby, nice breakfast and perfect location, especially for gay travellers - all gay bars etc are very very close i did not find air conditioning in the room which was not a problem when i was staying (in november) but could be if u stay in summer and it is hot.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
buisness and plessure no
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
Very convenient and the staff was wonderful
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
the location and comfort for that level of price I would expect a better level of acoustical insulation
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
Polite staff. Poor equipment and expensive everything.
The breakfast was very good. The bed was excellent and I also liked the design. Very many nice design features throughout the hotel and in the room. A smell of fresh paint in the room. I believe the closet has been recently repainted.
That breakfast and dinner was included and it had a relaxing environment,especially in the lobby area.
Location location location. By far the best part. Complimentary breakfast was very good. It's more than just cereal and hard-boiled eggs. you get a range of meats, eggs, a good coffee machine, fruits, yogurt, etc. Very nice. Super friendly and helpful staff. Rooms are incredibly small. I guess this is normal for Copenhagen, but still. I had to get a "Double" bed room after the Singles were sold out, paying a decent amount more, and was surprised at how small the room was (can't imagine what a single would be like). Walls are then (but it is an old building) so you hear everything from your neighbor, as well as screams from Trivoli Gardens, as well as the nearby bell tower (kind of nice actually). In my opinion, not a good value for the money.
Location.. Room quite basic, but clean and relatively quiet. The elevator was only half-reliable and stopped a few times between floors. The keycards for the room were a bit tricky also for the elevator you had to try the key several times to make it work. I stayed one night and changed for a new keycard once, but it did not help much.The room was only available with an evening buffee which I did not really need as I had other plans - the "free" buffee seemed okey though, popular and crowded.
Location and "laid back" facilities and staff The room would be too small for anything other than one or two nights
Room was a decent size, good location and staff were helpful Breakfast choice was limited, evening buffet was not to our taste
Hip and trendy designer atmosphere and friendly staff. Good evening buffet is a good alternative to expensive restaurants. The rooms (especially the single rooms) are rather small and hence inconvenient for a stay of more than 2 or 3 days.
The facilities such as free evening buffet and free coffee & Tea all day are very much appreciated as also the fact that Wifi is free of charge in the hotel. Very convenient central location, nice to go out and explore without having to take a taxi or public transport. Despite having booked a double room for single-use, I was clearly given a single room, which is fine for just one night, but a bit cramped for a longer stay. The rooms are fashionably furbished but the depth of the cupboard isn't sufficient; one can't lay a shirt on the plank not in the length and not even in the width.
Location of the hotel and the facilities of the hotel
Room was very nice, new furniture, excellent breakfast, location - excelent. -------------------------
The proximity of the church bells... every hour, quarter hour, and half hour -at least we knew what time it was! Fortunately it stopped at midnight and re started at 8am. Pity for us we were staying here to lounge in bed all day and sleep/relax after a very long work period with no breaks. Also, there was no room service available, which didn't bode well with our plans of being super lazy. If you were here to sight see and do normal tourist things then it was fine. The hinges on the bathroom door are extremely noisy/squeeky/grinding, the guy at the desk said yes they were aware of the problem but there was nothing that they could do... so we wedged the door open with my shoes.
facility and location the hotel was not in full capacity in low season. the room given to us was all the way in the back next to the dumpster with utilities view. When requested a different room with a more decent view, received the same response of having no other room in the same category and requested higher price for a different room. My reservation was not cheap, and i don't think is fair to be in an unpleasant room when the hotel has available capacity to make its guests´stay pleasant.
Bed and air conditioner
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
The breakfast :(
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
I like the location.
The hotel staff was very friendly and efficient. no.
They serve an amazing breakfast! The staff is very friendly and eagerly helpful. My room was just fine although a better reading light would have been useful. Good place to stay. Some complain that it's not very central, but it's about half way between the Little Mermaid and Tivoli, and very close the Nyhaven. And it's quiet. Location was great, in my opinion.
Staff was fairly attentive but somewhat inflexible. Room carpet seemed dusty, rooms are quite small, cannot control heat so it got a bit cold, nearly unusable wifi in the room.
Nothing special, it was ok. Breakfast was good. Not well insulated for the noise. Towels were hard, pillows reaaly bad.
Good value for the money and good location for my use. No.
Location Breakfast buffet Too close between windows of rooms for rooms with inside view to atrium.
The proximity to the city and key locations is an important criteria for chosing Hotel City. Size of the rooms was too small and did not reflect what seemed to be the size in the pictures on website. Also the price of the rooms were just not value for money.
Good location, close to Nyhavn and the main shopping area. Friendly staff, ok breakfast. Strange smell in my room, either from renovation or from pesticide... Tiny TV-set.
Location, literally just around the corner of Nyhavn
Very nice hotel staff The double bed was uncomfortable
Very freindly and helpful staff- excellent breakfast and central location.
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
service and excellent price
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
Location is good but the Room is to small! Not worth it.
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
not enough electrical outlets
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
This hotel was surprisingly nice. Location was great, staff was excellent, breakfast convenient and room very nice. My only complaint is the bathroom was frosted glass. You couldn't see much (could tell where the person was and if they were standing or sitting but nothing else) but you could hear everything. it wasn't too bad but just don't expect any privacy. Also offers to store luggage for 20dkk per bag. (Approx $3 in December 2015). We used it and it was very convenient and easy.
Arrived in the morning and the type of room I booked was not available, so paid for an upgrade in that there were no available lockers to store our luggage. Would prefer to pay a fee to store luggage in a storage room.
Loved the retro feel of the furniture - so many nice 1950's chairs in the hotel. The front desk team were wonderful - really helpful with restaurant recommendations. Great location - easy walk from the train station and tivoli gardens.
The convenient location and the breakfast There was no air-conditioning and it was very noisy with the windows opened
The environment of the hotel, the danish decoration, the services, the location, confort, clean the staff. Not possible to rent a bike for half day or per hour.
very friendly receptionist; good breakfast noisy neighbors
location and big room much street noise in room
nice place close to city center small room
Close to centre Poor noise insulation. Could hear noise from neighbouring rooms and room above.
Paied for double room and got a twin room. Really dissapointing!!
Staff were friendly and attentive and the hotel worked well in its various offerings. Room was a little Spartan
Perfect view before sleep and wake up. A bit expensive for facilities, but "expensive" is an average for Copenhagen!
A great idea perfectly put into practice. This is the place to stay in Copenhagen. Simply nothing!
Nice, clean, sophisticated hotel in the hot spot of Copehnhagen. Special and unique. There is no restaurant, or ever worse, breakfast service,
Great location and view. Quiet area. Well designed room and very clean. Staff was very kind and helpful. Free Wi-Fi
It was visually stimulating, everything was very well designed and therefore felt luxurious. It was too cold in the room! Would be perfect in the summer.
The hotel is fabulous!! Having stayed at the Astoria hotel for one night (run down, expensive and very noisy since it is close to Tivoli Gardens) .. it was a dream to find this hotel. It is the only floating hotel in Denmark and all 12 rooms are on the water with a fabulous deck on the top floor. The rooms are beautiful, clean and well laid out - shower is fabulous. Wi-fi is available throughout and is free! It is in a great location and I would highly recommend this hotel for a wonderful experience, quiet, spectacular views and a great value in a very expensive city. Privately owned hotel, the owners are wonderful and offer great customer service. Everything was wonderful!!!
The boat is very modern (even with under-floor heating in the shower room) and has a 'tv that appears as if from nowhere' - Friends fans take note! There is a nice view from your window across the canal and there are always ducks and seagulls just outside. You can also have breakfast in your room and there's free tea/coffee/hot chocolate whenever you want.
Fantastic views of harbour from well appointed high quality rooms. A truly original concept for a floating hotel.
Wonderful and unique hotel.
The view across Copenhagen harbour and the opportunity to use the sun-deck in the sunshine is something special. There is no on-boat restaurant and few local eateries, although the city centre is just a short walk away.
Very helpful staff and excellent location.
Staff was very friendly and helpful The single room was very small, much smaller than I would have expected
Very good location and the hotel staff was friendly. Very good breakfast
The staff were very helpful and the hotel was very convenient for access to the centre of Copenhagen. The room was very small and basic with no facilities for tea and coffee although this was available in the dining room. The breakfast was limited.
Centrally located to most of the sites and easy metro access. Nice to have tea available 24 hours a day especially on the cool and rainy days. Room was very small. We couldn't walk around the bed without having to go single file. Pretty bare bones for the cost of the room. They ran out of breakfast food 30 minutes before closing time on morning without making anymore for the quests.
Excellent location - close to metro station and tourist attractions; free wireless internet; very good breakfast Small room
Central Location, very helpful and friendly staff, relaxed atmosphere, pleasant well heated rooms, breakfast included with good attention to breakfast buffet being constantly refuelled, useful to have tea and coffee facilities all the time in the dining area which was much appreciated during the cold spell in Copenhagen . No restaurant or cafe if you did not want to get out on a cold or windy evening to get a meal. However there are several places for dining all around the hotel.
friendliness of staff
Location was fantastic. HORRIBLE INTERNET. Rooms were okay, not great. Didn't always feel super clean. Overall it just did not seem to match up to the price.
good location and polite staff
Cheap (for copenhagen) basic and clean, tourist hotspots within 20 walk. Room was small but then we did realise this before we booked.
Ideal Hotel for discovering Copenhagen. Quaint and adorable - it has that old-world mystique which works to its advantage - it is not an updated hotel but in this case it is a positive as it adds to the charm. Superb location - plus the hotel makes you feel like you are living like a local would - has a lovely look on the outside, cute courtyard, and outdoor terrace at the front on the wide sidewalk. I would definitely stay here again without hesitation. Bonus: free coffee in the morning offered at reception (better than having to make it yourself), complimentary glass of wine in the evening and free wifi in room. Note: I stayed in the standard room, these rooms are part of the hotel with the newer looking facade. Nothing negative to say, but if you are someone who requires a lavish washroom this is not the hotel for you - very tiny, shower is literally next to the toilet and sink - no separation. It worked for me, part of the 'experience'.
Loved the view from our corner room. Carpet was old.
Great location! Friendly staff. Cute little rooms with all the basics you need. Wine hour from 5-6 pm was a nice touch. Breakfast was delicious! Highly recommended. The shower is a typical European size and format which always turns into a wet mess, but that's probably more my fault because I'm not used to it.
location was great and so was the breakfast room was very tiny
Location was good. Breakfast was good. Rates were reasonable. Area too noisy. Rooms were extremely hot and a little musty. Free WI-FI didn't work most of the time. Elevator only holds 2 people.
Great location and clean. Staff were very helpful in finding locations around the city and were always available. Close to good restaurants and shopping. Free Wi-Fi is a bonus! The beds are very very comfortable and there are nice new LCD screen TVs with several channels in English. Fairly pricey for what you get. Just don't be expecting the lap of luxury as this is not a very modern hotel. The "Family Room/Junior Suite" was pretty small comparatively for Continental Hotels but was comfortable enough for a few days. The shower in my friend's double room was just a shower head on the wall next to the toilet with a small door that separated the two on the wall...meaning there was no separation on the floor and it makes the whole bathroom wet.
Good location. Good breakfast Rooms were tiny. Bed was really small. The hotel lobby is updated but the rest of the hotel is old and dirty
renting a bike directly at the hotel. Breakfast.
excellent hotel staff room had no drawer space to unpack; no way to make tea in room
Very central an close to everything, nice free happy hour and staff was young and friendly but lack a little more experience The bathroom is extremely small, very common in Europe... but the water from the shower runs out of the bathroom and into the carpet. Not good. You are stepping into wet floor all the time.
Location. Staff. Good breakfast. Carpets are worn, torn and stained.
Great staff and location! Nothing.
location value for money small room
Friendly staffs and customer service oriented too. Breakfast was excellent!!!
excellent location, cleanliness of the room, good looking lobby, friendly staff our room was really very small, price was high a bit
Easy walking distance to the main shopping town and nice location on the river. There was no tea or coffee facilities provided in our room. However we were supplied with a Kettle and cups when we asked at reception.
is not the advantage of te hotel but the city, but everything is in walking distance:) breakfast is very poor, had to change room as window did not close, and they charged extra for the other room ,which actually looked at the canal...
the hotel is in the centre of the city, so everything worth to be seen is at walking distance! it was preatty hot in our room, and it was impossible to breath with closed windows...
Good, We had room just above head door. It was a little noicy.
Nice cosey hotel close to everything . Good spot! Staff are nice and friendly .
The city is great, hotel location close to busy restaurants, shops and bars There was left over food in the fridge from previous guests.
The location and the calm area Smoking in the lobby area
The situation of the hotel was perfect for us, staying one night in Copenhagen. Everything was within a walking distance.