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Friendly staff Charges for late check out
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
Renovated room, good restaurant. No parking on building.
Central location, very clean, friendly staff.
The location in the heart of the city The worn out carpets
Budget friendly hotel conveniently located within walking distance to all the major attractions. Hotel had air conditioning in the room and an excellent breakfast buffet. Well stocked with lots of seating.
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
stylish, good location Similar to other reviewers, had problems with booking through Kayak. Getaroom.com did not forward $$$ to hotel. Double charged. Had to call credit card company to put a hold on kayak charge made 2 months earlier.
very friendly staff, nice design of the lobby, nice breakfast and perfect location, especially for gay travellers - all gay bars etc are very very close i did not find air conditioning in the room which was not a problem when i was staying (in november) but could be if u stay in summer and it is hot.
Proximity to the city centre, and pleasant quarter, a lolt of young people from all around the world. We are 60+ old & approaching retiremment but but are quite young in health & spirit. may be this hotel is not that good for most pepole of our age.
The room design was very funny and quirky
We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .
it was really dirty everything, the otel needs a remodelation urgently!!!!!
the aesthetics and the room design and decoration; breakfast was also good. cold atmosphere and staff; too expensive for what it offerred; unpleasant condition statement "we do not accomodate children"
Hotel didn't have the reservations I'd made with Kayak and double-charged me even though I specifically did not authorize it. Didn't like much of what was dealt at this hotel.
Possibility to hire a bike low seats at breakfast
The hotel was in a great location and had a convonvient bar in the lobby. The rooms we clean and the bed was comfortable!
Location, design, atmosphere This isn't really a dislike, just be aware the smaller rooms are REALLY small, if this is an issue, opt for one size larger
Good location, interesting design I made a reservation via Kayak for November 28th, and arrived from a trans-atlantic flight in the evening to prepare for a dinner at geranium. The lobby is a confused wine-bar/check-in hybrid and between serving drinks, and chatting with a friend the person at the desk told me after 10 minutes there was a problem with my reservation. After another 5 minutes she told me that due to issues with the online reservation agent the hotel had decided to no longer accept bookings and had cancelled my reservation. After approximately another 5 minutes of me trying to understand how this could have happened with a confirmed reservation and reservation number in hand, she told me that the online agent had been informed and that it was their responsibility to inform me - predictably this turned into a she-said/he-said with the online agent subsequently stating that no such conversation had occured. Finally another 5 minutes in, I prevailed upon the person at reception to call my favourite hotel in Copenhagen (which was supposed to be fully booked) and beg for a room. This was finally done and I left. Sadly I was forced to return and actually stay at sp34 due to a strong masochistic streak and a non-refundable booking made prior to my first dealings with them. Sadly sp34 continued in what I can only describe as the worst hotel experience I have ever encountered in Europe. The check in again was confused. The hallways were frigid and the rooms cold. My room a deluxe double, apparently one step below their suite was exactly 11 feet by 15 feet and was tragically decorated in a style you could charitably call "Danish hipster" but which I would relabel nonsensical uncomfortable and bourgeois. The room was claustrophobic and looked out over the main street where at exactly 4:30 AM deliveries began and garbage was removed. The water pressure was poor the shower difficult to direct and the towels appeared to have been remade from recycled cardboard. Having to check out at 6:45 AM to make a flight I inquired since I had paid for a breakfast and thought it started at 6:30 if I could take something to go? Sadly by this point I was not surprised to hear that I would be charged 15 DKK for a danish and no rebate would be offered for uneaten breakfast.... I left not feeling hungry at all. I would beg those of you who expect a contemporary tasteful danish hotel experience to stay ANYWHERE else. The sp34 may be in its infancy but I anticipate this hotel is never going to amount to more than mediocre service and offer pretentions to ill-defined danish cool.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
Great Location, can't be beat! a little rundown; the floors used to be warmed, but the staff removed the switches to warm the tiles... kind of cheap. VERY expensive for what was offered over $40 US for an OK breakfast... but then Denmark is expensive. stay for the location, but don't expect a value
Polite staff. Poor equipment and expensive everything.
Perfect location, right next to the University Rooms for a hotel in this category are a bit spartan. The hotel is showing some wear and tear. Biggest problem was the noise. It was late September and the weather was not hot, not cold. The hotel had turned on the heat, despite my trying to turn it off. The heat was considerable. I opened the windows to get fresh air and keep the room bearable, but the street noise (all night) was incredibly loud. The hotel is right next to the University, so it was not a surprise as students come home from the bars (until 6am), but it led to a night of little sleep.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
Excellent reception, comfortable beds, quiet area, very good breakfast Nothing!
the location and comfort for that level of price I would expect a better level of acoustical insulation
buisness and plessure no
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
That I was there only one night. Lack of doors that locked.
excellent location, near many points of interest, bus lines and train.
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
Near to city center
room was small and close to hallway entrance so a bit noisy.
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
The breakfast was very good. The bed was excellent and I also liked the design. Very many nice design features throughout the hotel and in the room. A smell of fresh paint in the room. I believe the closet has been recently repainted.
Room was a decent size, good location and staff were helpful Breakfast choice was limited, evening buffet was not to our taste
That breakfast and dinner was included and it had a relaxing environment,especially in the lobby area.
Hip and trendy designer atmosphere and friendly staff. Good evening buffet is a good alternative to expensive restaurants. The rooms (especially the single rooms) are rather small and hence inconvenient for a stay of more than 2 or 3 days.
Room was very nice, new furniture, excellent breakfast, location - excelent. -------------------------
Location.. Room quite basic, but clean and relatively quiet. The elevator was only half-reliable and stopped a few times between floors. The keycards for the room were a bit tricky also for the elevator you had to try the key several times to make it work. I stayed one night and changed for a new keycard once, but it did not help much.The room was only available with an evening buffee which I did not really need as I had other plans - the "free" buffee seemed okey though, popular and crowded.
Excellent location, friendly staff, a diverse breakfast menu. No air conditioning, church bells till midnight, small room. Our friends didn't get breakfast with the room and they paid as much as we did. When I booked it was not an option. Breakfast is expensive if you have to add it. The room is furnished in Danish modern. You have to side step between the bed and the wall.
Location and "laid back" facilities and staff The room would be too small for anything other than one or two nights
The proximity of the church bells... every hour, quarter hour, and half hour -at least we knew what time it was! Fortunately it stopped at midnight and re started at 8am. Pity for us we were staying here to lounge in bed all day and sleep/relax after a very long work period with no breaks. Also, there was no room service available, which didn't bode well with our plans of being super lazy. If you were here to sight see and do normal tourist things then it was fine. The hinges on the bathroom door are extremely noisy/squeeky/grinding, the guy at the desk said yes they were aware of the problem but there was nothing that they could do... so we wedged the door open with my shoes.
The facilities such as free evening buffet and free coffee & Tea all day are very much appreciated as also the fact that Wifi is free of charge in the hotel. Very convenient central location, nice to go out and explore without having to take a taxi or public transport. Despite having booked a double room for single-use, I was clearly given a single room, which is fine for just one night, but a bit cramped for a longer stay. The rooms are fashionably furbished but the depth of the cupboard isn't sufficient; one can't lay a shirt on the plank not in the length and not even in the width.
Location location location. By far the best part. Complimentary breakfast was very good. It's more than just cereal and hard-boiled eggs. you get a range of meats, eggs, a good coffee machine, fruits, yogurt, etc. Very nice. Super friendly and helpful staff. Rooms are incredibly small. I guess this is normal for Copenhagen, but still. I had to get a "Double" bed room after the Singles were sold out, paying a decent amount more, and was surprised at how small the room was (can't imagine what a single would be like). Walls are then (but it is an old building) so you hear everything from your neighbor, as well as screams from Trivoli Gardens, as well as the nearby bell tower (kind of nice actually). In my opinion, not a good value for the money.
Location of the hotel and the facilities of the hotel
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
The breakfast :(
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
facility and location the hotel was not in full capacity in low season. the room given to us was all the way in the back next to the dumpster with utilities view. When requested a different room with a more decent view, received the same response of having no other room in the same category and requested higher price for a different room. My reservation was not cheap, and i don't think is fair to be in an unpleasant room when the hotel has available capacity to make its guests´stay pleasant.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
I like the location.
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
Bed and air conditioner
Good value for the money and good location for my use. No.
Location Breakfast buffet Too close between windows of rooms for rooms with inside view to atrium.
The proximity to the city and key locations is an important criteria for chosing Hotel City. Size of the rooms was too small and did not reflect what seemed to be the size in the pictures on website. Also the price of the rooms were just not value for money.
Good location, close to Nyhavn and the main shopping area. Friendly staff, ok breakfast. Strange smell in my room, either from renovation or from pesticide... Tiny TV-set.
Staff was fairly attentive but somewhat inflexible. Room carpet seemed dusty, rooms are quite small, cannot control heat so it got a bit cold, nearly unusable wifi in the room.
Very nice hotel staff The double bed was uncomfortable
They serve an amazing breakfast! The staff is very friendly and eagerly helpful. My room was just fine although a better reading light would have been useful. Good place to stay. Some complain that it's not very central, but it's about half way between the Little Mermaid and Tivoli, and very close the Nyhaven. And it's quiet. Location was great, in my opinion.
Very freindly and helpful staff- excellent breakfast and central location.
Location, literally just around the corner of Nyhavn
Nothing special, it was ok. Breakfast was good. Not well insulated for the noise. Towels were hard, pillows reaaly bad.
The hotel staff was very friendly and efficient. no.
service and excellent price
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
Location is good but the Room is to small! Not worth it.
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
not enough electrical outlets
Good location, close to transit and attractions, clean and bright rooms Small rooms, unvaried breakfast
This hotel was surprisingly nice. Location was great, staff was excellent, breakfast convenient and room very nice. My only complaint is the bathroom was frosted glass. You couldn't see much (could tell where the person was and if they were standing or sitting but nothing else) but you could hear everything. it wasn't too bad but just don't expect any privacy. Also offers to store luggage for 20dkk per bag. (Approx $3 in December 2015). We used it and it was very convenient and easy.
Arrived in the morning and the type of room I booked was not available, so paid for an upgrade in that there were no available lockers to store our luggage. Would prefer to pay a fee to store luggage in a storage room.
Paied for double room and got a twin room. Really dissapointing!!
location and big room much street noise in room
Close to centre Poor noise insulation. Could hear noise from neighbouring rooms and room above.
The convenient location and the breakfast There was no air-conditioning and it was very noisy with the windows opened
very friendly receptionist; good breakfast noisy neighbors
Staff were friendly and attentive and the hotel worked well in its various offerings. Room was a little Spartan
nice place close to city center small room
Loved the retro feel of the furniture - so many nice 1950's chairs in the hotel. The front desk team were wonderful - really helpful with restaurant recommendations. Great location - easy walk from the train station and tivoli gardens.
The environment of the hotel, the danish decoration, the services, the location, confort, clean the staff. Not possible to rent a bike for half day or per hour.
The staff were very helpful and the hotel was very convenient for access to the centre of Copenhagen. The room was very small and basic with no facilities for tea and coffee although this was available in the dining room. The breakfast was limited.
Location was fantastic. HORRIBLE INTERNET. Rooms were okay, not great. Didn't always feel super clean. Overall it just did not seem to match up to the price.
Staff was very friendly and helpful The single room was very small, much smaller than I would have expected
friendliness of staff
good location and polite staff
Excellent location - close to metro station and tourist attractions; free wireless internet; very good breakfast Small room
Very helpful staff and excellent location.
Very good location and the hotel staff was friendly. Very good breakfast
Centrally located to most of the sites and easy metro access. Nice to have tea available 24 hours a day especially on the cool and rainy days. Room was very small. We couldn't walk around the bed without having to go single file. Pretty bare bones for the cost of the room. They ran out of breakfast food 30 minutes before closing time on morning without making anymore for the quests.
Central Location, very helpful and friendly staff, relaxed atmosphere, pleasant well heated rooms, breakfast included with good attention to breakfast buffet being constantly refuelled, useful to have tea and coffee facilities all the time in the dining area which was much appreciated during the cold spell in Copenhagen . No restaurant or cafe if you did not want to get out on a cold or windy evening to get a meal. However there are several places for dining all around the hotel.
Location. Staff. Good breakfast. Carpets are worn, torn and stained.
Great location! Friendly staff. Cute little rooms with all the basics you need. Wine hour from 5-6 pm was a nice touch. Breakfast was delicious! Highly recommended. The shower is a typical European size and format which always turns into a wet mess, but that's probably more my fault because I'm not used to it.
Ideal Hotel for discovering Copenhagen. Quaint and adorable - it has that old-world mystique which works to its advantage - it is not an updated hotel but in this case it is a positive as it adds to the charm. Superb location - plus the hotel makes you feel like you are living like a local would - has a lovely look on the outside, cute courtyard, and outdoor terrace at the front on the wide sidewalk. I would definitely stay here again without hesitation. Bonus: free coffee in the morning offered at reception (better than having to make it yourself), complimentary glass of wine in the evening and free wifi in room. Note: I stayed in the standard room, these rooms are part of the hotel with the newer looking facade. Nothing negative to say, but if you are someone who requires a lavish washroom this is not the hotel for you - very tiny, shower is literally next to the toilet and sink - no separation. It worked for me, part of the 'experience'.
Cute property with great service. Breakfast was lovely. Location was awesome. Beds were firm and comfy. Only minor improvements would be to include a shelf or something in the shower area to hold soap etc.
Very central an close to everything, nice free happy hour and staff was young and friendly but lack a little more experience The bathroom is extremely small, very common in Europe... but the water from the shower runs out of the bathroom and into the carpet. Not good. You are stepping into wet floor all the time.
Location was good. Breakfast was good. Rates were reasonable. Area too noisy. Rooms were extremely hot and a little musty. Free WI-FI didn't work most of the time. Elevator only holds 2 people.
Good location. Good breakfast Rooms were tiny. Bed was really small. The hotel lobby is updated but the rest of the hotel is old and dirty
location was great and so was the breakfast room was very tiny
Loved the view from our corner room. Carpet was old.
We truly had a lovely experience at the Hotel Danmark. The service on all levels is truly exceptional. The rooms have incredibly comfortable beds that are nice and firm. This is very important for my sisters back. The only feedback I would give is that it would be nice to have a shelf or something in the shower to put shampoo etc
After the initial impression which was disappointing we found our stay to be pleasant. The beds were comfortable, breakfast was satisfying with a nice variety the location was good and the staff nice and helpful. The room and especially the bathroom could use some renovation
Fine hotel, nothing to complain about.
The hotel was great. The staff friendly and very helpful. We were traveling with my aunt who is in a wherlchair, the hotel is aces sable and the staff really helped make our stay comfortable. Rooms are good size and very comfortable even with a wheelchair. Breakfast was good with a large assortment of items. Location was great since it is near Rosenburg gardens and the metro. We walked all over the city from here with the wheelchair ! It was all good.
Excellent tv Didn't have a weigh scale so I could weigh suitcases to prevent extra fine at airport for overweight bags. ($20 investment). Two wake-up calls never happened, and I nearly missed my flight home. The clerk on desk couldn't answer me who pays for my flight home if I miss it because of his errors? Lastly, I didn't at all appreciate the maid walking in on me just as I had got out of the shower, even though I repeatedly shouted stop, and she kept coming into the room. Undertrained, I guess.
Great location, the room were large The room was a little tired
Warm friendly atmosphere and comfortable room. Being at the front of the hotel, got a fair bit of noise from the street.
Like coming home in from the cold. Coffee and danish lovely.
nearness to historic sites n/a
Staff was helpful and friendly, choise of dishes for the breakfast was ok There was some strange smell in the room on the 4th floor and the sewage in the bath was not working properly
The staff was extremely helpful and very pleasant. They were always glad to provide information and recommendations for dining or attractions.
Located close to Metro going to or from airport. Near center of town. Room was a little cramped.
Location Surly staff, small room...
Friendly staff upgraded the room to a suite, which was nice! Was a bit of a pain to get the suitcases up to the room (elevator only went up so far and had to walk the suitcase the rest of the way). Hotel is old but clean and spacious. Location was fantastic - close to metro and shopping.
Great position in good part of city - away from noisy areas and close walk to Stroedt, main shopping street, canal trips, theatre and nice walk to little mermaid. Very nice foyer, lounge and breakfast areas. Good breakfast continental style. Single room quite small but to be expected in better part of town.
close to city centre; breakfast was OK room: very small, unpleasant smell in bath room, washtable in shower moreover at six o'clock in the morning, one moved noisy charriots behind the hotel waking me up
Its location. Besides the loby area, the rest of the hotel is very tired.
I liked the location and the staff was very helpful and friendly at all times. The breakfast buffet was exellent and the room was clean. It would have been nice to have coffe and tea making facilities in the room