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The Breakfast was on point. The Staff was exceptionally polite and helpful with everything. Nice comfortable rooms and a very comfortable bed, I slept well.
they really didn't want to make charges for their customers. they didn't know your company and hadn't your fax-order received, when first we arrived at the hotel.
In this case, nothing. I have stayed at this hotel in the past, and used it primarily for its location. I PREPAID the rooms. On this occasion when my staff and I arrive, we greeted by being told that all our rooms were given away, sorry the hotel is overbooked. WE PREPAID OUR ROOMS WEEKS AGO!!! They did provide us rooms at another hotel, a 1/2 hour further away on the other side of a major road construction, with a room upgrade. If I wanted to stay at the other hotel, that is where I would have booked. In this case I feel as if I been lied to and cheated. Did I mention that the rooms were prepaid? It is very unlikely that I will and my staff will stay at this hotel again.
The overall atmosphere in the hotel was very pleasant. The look of the hotel is very attractive - clean, modern, comfortable. None of the front desk staff on either days of my stay were very friendly and i didn't think they got that 'I am their customer'. The customer interaction skills were very low. They did not make me feel welcome or that i was important. An authentic smile and welcome to our hotel would be my expectation.
The cleanliness of the room even though it was a pet room. If we had brought our dog there was easy access both inside and out. The bed was very comfortable. It was a quiet room. The restaurant staff were excellent. When a drink was spilled our waitress took quick action to move us to another seat and replace our meals and the drink at no extra charge. we often have difficulty getting a reservation on shorter notice as the hotel is quite popular.
Loved being in the middle of the action on Robson street & walking to all of the shops. I did not like the tiny bathrooms.
good location and great confort. Could do with wi-fi No wi-fi
Great upgrade, the view of the City was great.
The front desk was very helpful. Being on one of the upper floors was great for the limited view of the water.
The staff was very friendly. The location was very nice. The view was amazing. Lots of noise. We could hear neighbors just talking and laughing until 2:30 in the morning. You can hear all the traffic and business noises. No information on simple things like ice machines or vending machines.
I'll come back to this hotel . Everything is
The vibe and location is awesome! Nothing. All was great!
the view, the location, overpriced, hotel just generally need an update and some attention to detail if they're going to charge those rates.
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
convenience location Extra charge for everything. food is very expensive
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
Location was most suitable to our needs Freindly staff
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
Proximity to harbor wall, Stanley Park, and Robson Street for all kinds of entertainment and diverse dining experiences. Rooms are spacious and parking is handy.
Excellent access to the cruise terminal. A very comfy environment. We walked and used public transportation to make our way about the city, staying 3 days and two nights. We had no negative experiences or observations.
The view was great, location was great and these made our stay perfect. The room was clean and maintained during our stay, the staff was courteous. All in all happy at the end.
The location is 2 blocks from the harbor, easy walk to convention center attractions as well as harbor walk to nearby Stanley park. The hotel, though very nice is showing its age, mostly in exterior architecture & room hallways. The pool/spa was a bit dirty and not very well lit. The lobby makes a great first impression but diminishes with interaction with the rest of the spaces...
Pinnacle is clearly an older hotel that has had a high style interior makeover. The lobby, cafe/bar and the guest rooms are all very stylish. For quite reasonable rates our room had harbor and convention center views. The room and bath were nicely appointed. Quality coffe was offered for the morning The exterior is lack luster and the elevators have not been upgraded and feel a bit rickety. Our room was a hallway away from the core and we could hear them on and off all night. All in all it out performed expectations.
location Restauarnt tawdry: all furniture worn/torn, seriously in need of refurbishment. Security panels on doors and high-pressure door closers give impression of ongoing issues re security - perhaps unwarranted, but questionable.
1/ Location 2/ Friendly, helpful staff 3/ Great view from the breakfast room. 1/ Parking was a joke: expensive, very poorly laid out, difficult to find the way out and the way in. 2/ I found that $20 for a continental breakfast left me inclined to eat more than normal in an attempt to get my money's worth.
Requested to change room due to the noise, The stuff found us a different room at 2 in the morning. Stayed a night on the 17th floor, the elevator sound was very loud through out the day and night. I couldn't fall asleep at all.
The front desk staff were very friendly and helpful .the accommodations were only so so and paying $300 USD for a $100 room was a downer.
Great location, worth the extra money for the harbor view. Lots of great amenities, including use of the bikes because you are so close to the seawall and Stanley Park. Nice and friendly staff. TV often didn't work and had to restart it many times.
We stayed here while attending the Sea Wheeze festivities. We loved how close the location was to the convention center and the Stanley Park since that was where most of our weekend was spent. It was very nice stay. Would definitely stay here again.
Very nice and helpful staff. Awesome location. Nice lobby, restaurant/bar I booked a king but got a room with two twins (or two EXTREMELY small queens), bathroom wasn't very clean and bed and pillows were not very comfortable.
Rooms. Service. Location.
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Excellent furnishings. Nothing.
Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well. Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.
Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL! Loved everything about it. Will be back!
The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests. House keeping can still improve in their cleanliness.
Hyatt was (again) an excellent choice. There was nothing to be desired. We were treated very well and the view from the room was fantastic! Friends traveling with us choose a different hotel in close proximity and it was nowhere close to Hyatt quality and comfort! They paid parking over $40 a day and our parking fees were much lower during the holiday weekend! We were very pleased during this stay!
Size of room and amenities
Breakfast was great! Rooms were clean and spacious.
Decent views Great food Had to switch rooms, 1st Room was very dirty and the balcony door was broken so we could hear all the street noise and had a draft. We went from 19-20th floor Beds didn't look like that photographs. No robes
Staff was excellent
I accidentally left my wallet with my drivers license and credit cards and money in the room. The housekeeping staff was excellent in their professional conduct. The maid took the stuff to the housekeeping department. The lady there was very helpful. The entre contents were returned to me. I truly appreciate their honesty, integrity and helpfulness. I always expect to have a great stay at the Hyatt hotels, This made it even better.
Staff were excellent. From the front desk, bellman, housekeeping and concierge, everyone went above and beyond to make our stay extremely pleasant.
Accessible to everything , nice staff , The Grain Bar is awesome , Starbucks on site . Fantastic , would highly Recomend it to everyone I know and will definetly Come Back and Stay None
Cleanliness, pillows and location were great! Dislike the comfort of the bed! Felt like I was sleeping on a soft floor. Not therapeutic at all. Woke up to a sore back.
Great location, great facilities, starbucks in the lobby, super efficient elevators so getting up and down from high floors is easy even during the busiest periods, comfortable, spacious and well appointed rooms, excellent service from staff at all levels. An outstanding experience.
A lovely hotel - great location and fabulous staff
Super comfy bed. Great location. Room service was great but pricey. Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Staff were very helpful Expensive.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
The staff was incredibly professional with wonderful attitudes.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
Unbelievably attentive staff and attention to detail.
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Best hotel for service and ambiance in Vancouver nothing
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!
Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.
The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad
Beautiful hotel and location Restaurant is excellent Try to do a breakfast package. Well worth it.
The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world
It was a beautiful hotel and was reasonably priced.
The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.
Modern, clean, quiet and efficient
Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.
The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.
Loved it all but found the staff to be extreemly friendly and helpful
I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide
The location was convenient, staff was welcoming and helpful, breakfast on site for $18 for two, 20% off dinner in Irish pub on site, computer and printer in lobby for orintg our boarding passes, room was quiet at back, jacuzzi tub. Elevator broken so half off, great value at $67 plus tax. Walk up, but we didn't mind. Front rooms on Granville may be a bit noisier, not sure. We asked for at the back.
Convenient location for concert goers Rooms are extremely small and cramped, bed was lumpy. If you get a room facing Granville, expect really loud noises all night long as it's the party district. Ear plugs didn't help. Didn't know this when we booked.
The rooms were clean and the location was great. Very central. The room was way smaller than described in pictures, they really should have a better description.
Staff was great, very helpful and kind.
Liked Irish Pub on the first floor, clean room and convenient beds Noise from outside after party crowds, air conditioner vent faces one of the beds too directly, no refrigerator
Bed comfort, bathroom, wifi. Too much noise from the street - needs triple glazing.
Professional, helpful staff Clean room, no odours Too much noise in the small hours from Granville Street partiers Bed was too soft Small room, tight quarters
Staff curteous/friendly Handicapped had to enter hotel thru noisy pub
Very good location and good deal for the money. It might not be a good place for families being above a bar and night club and on the busiest party street in Vancouver.
The lady that checked me in. That's about it. Started with no early check ins, we were a few hours early. We ended up having to walk around downtown Vancouver for four hours before we could get in our room; which is understandable...but they didn't offer luggage storage, and they didn't suggest any things that we could do in the hours we waited, (in fact we wre pretty much ignored until check in time). We had to pack our entire car in the trunk and keep checking back on it. When we did finally get checked in, there was a fight that broke out in the lobby between a man and who I believe was the manager of the hotel. Our bed was uncomfortable, it sunk like a hammock. The lamp was broken & there was little to no light. I was charged for four people but ended up with only three, and they couldn't give me a refund for the one person that wasnt there. Also, they failed to mention that we get 20% off at the pub downstairs until we already ate & paid.
The hotel room was very nice and clean. We could tell that it had been recently renovated. Free coffee in the lobby all day was a nice touch. KAYAKs site clearly stated that the parking was free but when we checked in, the hotel staff said that the parking is never free. I am currently going back and forth trying to get reimbursed for the parking that I had to pay for. Had I known that I would have had to pay for parking, I would have stayed elsewhere. Especially since the parking lot was not covered and the hotel is located in an extremely active nightclub area. I worried about my car the whole time and the management was rude to me when I tried to explain my issue.
Suite was beautiful
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
no slippers in room ...
This was a great location for dining and shopping. Also very close to many activities downtown. Felt nickel and dimed here. Local call charges were $1.05 per call. Mattresses were very uncomfortable, obviously not upgraded in many years. The rooms themselves had not been updated in a very long time either. Holes in the drapes, peeling wallpaper and dingy carpets. Just not up to par for hotels I've stayed at in Vancouver before and way more pricey.
Bought two nights at this hotel as a surprise for my sweetheart and I. It's at the farthest end of downtown, but it's still downtown, and it's not at all in a bad area. Every room has a view (just depends on which view you get), which is awesome. It's aged (see Cons notes), but is still a great hotel, especially for the price. The room had minimal scuff/dirt build ups (but was always clean where it counted like beds, toilets, tub), and it was pretty cold, we had a hard time with the heater. I get the feeling that this hotel was absolutely the top of it's line in its day, but has since aged, mostly with grace.
The location is excellent and right on Robson Street. The staff were very friendly and willing to help. The room was always cleaned and the room attendants were all so friendly The hotel is a bit dated and the decor proved so. You have to pay for internet access and $9 per day was a bit excessive for extremely slow wifi access. It was painful to try and do any work as it took almost 5 minutes for a single page to load
Comfort and view Reception
Loved the location and the air conditioning Hotel was more on the clean side, but needs an upgrade. Lots of cracks and old spots. Super small room and you had to pay extra for parking. Not worth the amount of money I paid.
The location the mattress... very uncomfortable.. felt old and lumpy
My room I booked wasn't available
Big rooms , awesome view Hair dryer only blew cold air and plug in the bathroom didn't work
Everything but the beds. Staff was super helpful. The cleaning person was very nice to us. The views were amazing!!! And it was a very central location The beds were a little old and uncomfortable.
I reserved a room with a queen bed and we were given a room with two double beds. Staff at front desk were abrupt and unfriendly. Free internet in the lobby was weak. On the positive side, the beds were comfortable.
location, big room kids need pay to eat breakfast I booked room with double beds, but I to pay for upgrade from single to queen bed
The empire landmark has good prices for a decent hotel. The staff is friendly and there is a cool restaurant on the top floor. Rooms are nice and clean. The issues with this hotel are as follower: you must pay for everything (parking, Internet, ect) & the location is a bit far from the main strip so if you plan to go to clubs and bars prepare yourself to walk slightly farther then you would like.
The location was very good as it was close to the freeway and shopping district. We were on the second floor and the people above us were up about 5:30 am and we could hear every footstep, every creak in the floor and every move and sound they made. They left for about half an hour at 6:30 and we thought that they had checked out. They came back and banged around for another 20 minutes and then left. This was a Saturday morning. The floors were extremely squeaky. If you want a good sleep, I would not recommend this hotel. I told the front desk in the morning and they said "oh well, people do get up early..."
The hotel was pleasant and convenient for my my one-night stay Nothing was lacking
Friendly and helpful front desk staff. Very good continental breakfast. Room was clean and functional. Good value for the money. The previous time we stayed there, we were initially given room 213. It stank of cigarette smoke, which my wife and I are very sensitive to. The desk clerk moved us to a better room without the problem. This time we were given 211, which was OK but still had overtones of old smoke. There was a cigarette burn in the couch. Obviously some of these rooms used to be smoking allowed, and I would suggest you be careful who you assign them to, if there are better rooms available.
the bed was super comfortable and the breakfast was substantial. i found the bathroom had an odour to it!!! almost a urine smell and yet it was very clean.
hotel was close to the theatre the housekeeping walked in on us at 8am saturday morning thought we werent in and woke us up. They did appologize
The close proximity to my destination
The location is great, easy to find. The staff who worked the front desk were the best of any we encountered this trip. access to skytrain was another feature we appreciated. Water pressure
Convenient to where our workshop was (Port Coquitlam) wireless Internet service was very useful Though we booked months in advance it was not recorded at the Hotel It was a good that I had retained the booking information from online
The location and price were suitable for my purposes. Traffic noise from the highway next to the Inn.
Great handicap parking. I didn't like the filthy carpets, and the bugs in the room.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
It's a great and pleasant stay
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
Bed was so comfortable I didn't want to get out of it!
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
Everything was amazing, I can't wait to go back! Nothing. Everything was great
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Great location, clean room & enjoyed very much of a free breakfast buffet
Quiet at night Room was very stuffy and AC machine was very loud, even in the low setting. We expected complimentary slippers, toothpaste and toothbrush considering the Hilton is a higher end hotel. But no.. And no complimentary water. These small things go a long way and it's ridiculous that we would have to pay $12 to stay at a hotel. Really unimpressed with the Hilton
Walking distance to shopping and restaurants. Parking garage is very awkward and confusing. The parking spaces are small and narrow.
The hotel is in a nice location. It was very easy to get to and from Vancouver via the Skytrain. The hotel was clean and well maintained. No real concerns.
Location. Full breakfast.
Private entrance parking Price
Kayak messed up my booking, they booked me in a fully booked hotel
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
I liked the breakfest Hotel conditions
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
Location, helpful staff and access to fitness center were excellent. elevators and carpets ingeneral (rooms and aísles) are very deteriorated.
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.