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I liked the fact that they had me a room The reason they had a room was it cost to much, the door looked like it had been kicked in multiple times. The sink in the vanity was cracked all over the bottom, The tub and shower head were antiques. The room only had a 40 inch TV and the picture would not come in clear. I'm not a motel snob but if I am paying that kind of money I expect a MUCH nicer room. We stay at the Marriot on River Street in Savannah for less money.
Great location. Here for Oktoberfest. Proximity to all the shopping and German resturaunts was outstanding. Clean rooms and quiet setting off the main road. Very helpful staff. Adequate breakfast with Biscuits and Gravy along with the usual stuff like pastries, ceral, fruit, and waffles. Was very busy so they opened the conference center for breakfast seating. Def would stay again. I was very happy overall except the price. I feel they charge way to much for the hotel. however, because it is Oktoberfest, I know they can do what they want and this is understandable. I also wish they had eggs, bacon, potatos,and the like for breakers too.
The price No
The breakfast was ok. The hotel did not live up to the star rating (2 1/2). The public areas were dirty. The staff was unable and uninterested in fixing the in room WiFi or flashing phone. Our keys had to be reprogrammed for our 2nd night. Bed was mushy and uncomfortable.
This guest did not leave comments about this hotel.
What I like best about the hotel was its location. There were a few things that I was not satisfied with from the demeanor and attitude of the staff being very negative the staff made you feel as if they were doing you a favor to answer any questions you have.
Location is convenient. Bed was comfortable. Shower was good. Hotel smells like indian food (curry) all over and back door was left propped open at night. When we returned to our room after it had been cleaned, we had no towels.
This guest did not leave comments about this hotel.
The room was clean and tidy. Comfortable beds. Very limited choices for breakfast.
beds were comfortable,food was great
the front desk rep. In need of repairs.
Price Toilet reflushed a little bit every twenty to thirty minutes throughout the night.
The breakfast was good. Plumbing was not working in our bathroom and the staff would not come and fix it. They said we could get a plunger and try working on it ourselves. The internet did not work, the staff was sarcastic. The room was dirty.
The bed was comfortable and the room was clean It had a bad odor especially in the hallway. The remote for the television did not work.
Friendly staff Great location Decent room Expensive
better than home. didn't want to leave. beds and bathroom were enough to spoil me. . weight room to work off that breakfast. this is my favorite motel enclosed pool area had too much chlorine. made my eyes red and I didn't get in the water.
The hotel was clean and the bed was comfortable. We got caught in the rain and the Manager helped with using the dryer to get our riding clothes dry.
Easy to find No shower curtain in bathroom, used dental floss pick left on the sink, brown residue stuck to the toilet tank, cellophane wrapping left on all lampshades. Room was very, very noisy (two sides of room had windows that face the parking lot, room door right next to exterior door that slammed loudly anytime a guest passed through, ice machine nearby that was also very noisy when used). The mattress was not comfortable and the springs seeemed worn down in spots. This is the last time I will stay here. Stayed once before sever al months ago because it is the only hotel in the area that allows small pets. On that trip, the first non-smoking room they gave me was saturated with cigarette smoke. They ga e me a second room and after settling in, I saw large cockroaches or palmetto bugs crawling out from behind the mirror. I was then given a third room, which was adequate. This hotel is not inexpensive. They charge $25 per night for a pet and my two night stay cost over $200. Given the issues noted above, this hotel is not a good deal nor has it been a pleasant stay. Netx time I will leave the dog at the kennel and spend a few dollars more for a better hotel experience.
Located in a great part of the town easy to get too. Would stay there again. Very friendly staff and locals.
The location as it relates to shopping and dining is fantastic. We loved the charm of staying in a windmill and the room was very clean and the staff was very friendly. For being a suite the room was much smaller than I imagined. Like, tiny. It certainly isn't handicap friendly, though thankfully that wasn't an issue. But hauling ourselves up the hill to the hotel every time we wanted to put something in our room was a bit of a chore.
Great staff, location, and just like pictures. Love that everything is within walking distance! Bed was uncomfortable...this will not stop us from booking another stay soon!
The bed was great. Easy to get the room. Loved the location The morning cleaning crew was a little pushy. The rooms were in decent condition. Not too bad though. Just some loose wall base but nothing outrageous.
The covers had burn holes from cigarettes on them in several places.
The worker at the front desk was very polite and helpful The manager was rude and disrespectful. The facility was dingy, dark and unclean. The lobby/breakfast area reeked of smoke. I was afraid to stay here for even one night. Totally disgusted.
Room was large and reasonably clean. Hotel is on the far end of town but great access to back road into town where we discovered plenty of parking. Saw a bug on the food at breakfast, refrigerator not cold enough, milk was spoiled. A/C in room would only kick on for a minute or two at a time. Door to room very difficult to open with card key.
The beds were very comfortable. Bathroom was way too small and the breakfast choices were not very good, we went to Huddle House instead of eating at the hotel.
The staff was friendly The rooms were small. TV had only a few channels (no ESPN?!) Room had hole in the wall, stopped up with a plastic bag. Showers were dirty. Shampoo was cheap and ineffective. Soap broke upon opening package, didn't clean. Continental breakfast was a disgrace. Charged WAY too much to put such little effort into the room itself. "Smoke free" room smelled like an ash tray. Not "in downtown Helen" as advertised. Bad bad bad.
Not very clean and very dated
adjoining rooms wet carpet, paint peeling, lamps didn't work, nonsmoking room smelled of smoke, tv remote didn't work, ac was either hot or cold. front desk was also the maintenance and they didn't know much. went to breakfast and staff didn't advise there was another room with hot food. poor customer service - left on hold way too long
The room was ok for one night but wouldn't stay again. Had the nessecities and we weren't in the room long. The breakfast left a lot to be desired. It says continental breakfast but there were maybe 2 kinds of muffins some coffee and juice and packets of oatmeal. The waffle maker was broken and the dining area was filthy.
Location was perfect. Really enjoyed the enclosed pool and friendly staff
The bed slept wonderfully. The room was clean and the staff was super awesome. The location is great. It is within easy walking distance to all of the shops. I should have brought my own pillows. We had three very tiny (what seemed like toddler pillows). The television really really needs to be elevated to the height of the bed.
Room was clean Staff was very helpful great value
Friendly A didn't work and carpet needs to be cleaned feels nasty on feet
very clean and a great staff
We chose this hotel for the heated pool alone as we were traveling with a young child and knew it would be raining the whole time. We tried to swim but we were shivering 10 minutes after we finally got all the way in. Staff responded quickly but when the temperature was adjusted, the heater started smoking. Another guest told us that the pool had been much warmer the previous night. It was EXTREMELY disappointing and we will never stay here again or recommend this hotel.
The location. My toilet was broken during the first 24 hours of my stay. The room smelled like a wet stock. The room had not been properly cleaned. The staff couldn't have cared less about how terrible the hotel was.
Friendly staff, quite Carpet was nasty, paint peeling, holes in walls, Motel can use some serious remodeling. It is an old motel. It's not even a Days Inn any longer. It is America's Best Value Inn now. First room I was given was nothing like what I reserved. Gave me another room and to get what I reserved I had to take a smoking room. Says they have 40" flat screen TV's. They don't. All rooms were empty when I arived and the curtains were open so I looked in all the rooms. There were no rooms that had a 40" flat screen TV. Only place that to had. one was the lobby. Cable reception was terrible, fuzzy white lines on all channels. Free WIFI was a joke. WIFI signal so weak that you can't get on it. Old, run down, smelly motel.
Free parking Sketchy area at night. Unprofessional staff. Rude staff. Unclean rooms. Bad lighting. Uncomfortable beds and sheets.
Everything Nothing was completely satisfied.
Love the town it was in. The bed was very comfortable. The room, although comfortable was in need of some repair and definitely needed a facelift. The air conditioner was noisy, the dresser was in need of repair and the TV was outdate.