Cozumel Resorts

We really enjoyed Secrets. The staff was very friendly and helpful. The food was amazing, we loved Bordeaux & Oceana! Our room was very nice as well. We especially enjoyed the the snorkeling at the beach, laying by the pool in the morning and the beach on the afternoon. We stayed in the Preferred area and would do that again, the pool itself is is worth it! If we go back to Cozumel we will definitely stay at Secrets again. When checking in (which is supposed to be at 3:00 p.m.) we were told our room was not ready and had to wait until 4:30 p.m. We also were not given a tour of the hotel, which resulted in us not knowing much about our surroundings until the 2nd or 3rd day. There is a family resort that Secrets is associated with next door (Sunscape Sabor) & some nights there were loud children on the shared beach (not especially romantic for Honeymooners).

From the welcome we received when we arrived to the hospitality each day we were impressed! We felt like we had the entire place to ourselves. They even had books by each pool to read. The food was delicious, the view was even better!! We had always stayed at an all-inclusive resort, so this was a change for us. We expected to spend a fortune on food and drinks, but were pleasantly suprised that we got what we paid for. The most relaxing resort we have ever been to,..and we travel a lot. The only thing we missed at this resort was entertainment in the evening, it was DEAD!

This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!

It was so wonderful it would be really hard to stay anywhere else.

This was our second stay at the Presidente ! We had a wonderful family vacation with our young adult children and teens . They said it was the best vacation ever ! The staff is friendly and helpful ! The snorkeling in front of the hotel is amazing . Scuba Du dive shop on premises was great also ! All of our chidren did the Discover Dive course with them and loved it ! Their staff is extraordinary as well ! We can't wait to return !!!

I love this hotel! The beach (s) are beautiful, the resort never feels busy even though we travel at prime time season over spring break. My only comment is that it is so expensive to eat at this resort! We try to go off site for supper, but even so just breakfast and poolside lunches cost almost as much as our hotel room (for my family of four). The hotel is super clean, our king size bed was the best. The hotel is looking a little tired and is needing a few cosmetic updates in the near future. We love the pro dive shop on site Scuba Du; and thoroughly enjoyed becoming PADI certified with Sandra who is the best.

This was our 3rd trip to the Presidente, the first since the major remodel. This remains our favorite hotel on Cozumel. Not the cheapest but certainly one of the best. Our only complaint remains the restaurant selection/variety. The food is expensive, but is very good. For our 12yo son, the choices get kind of limited after a few days. None the less, we will stay here again on future trips to Cozumel.

The staff was fantastic..helpful at every turn!!! The room was wonderful great view of the ocean..my room was upgraded at no extra charge..that was wonderful The resturants were great the food was better than I was expecting and the service was a little slow which was great for us since we like to take our time eating. Check in and out was the wonderful and everything was correct with the bill. The staff was so helpful even the smallest detail wasn`t a problem and if you needed room service it was on time and everything was hot or cold if ordered!!! Can`t wait to go back next year....thanks

The beach was awesome. Very rocky but awesome. The drinks were good. Rooms needs update. The air conditioner was loud. Wifi in the lobby is slow. Food was ok.

This was out 3rd stay in 11 months.  For us it just keeps getting better and better.  You can walk for an hour to the north on the beach.  A two minute walk to the south will take you to some really good shore snorkeling.  $7.00 cab ride to town.  I really think the food has come along way since June.  One night at the buffet I had a filet that was on par with any I've ever had.  Night life isn't all that, rooms a little dated but we like enough that we'll be back in February.

This was our third trip to Cozumel and the second time we stayed at Melia. We are definitely coming back. Great value for your money! Downfalls of this trip: It was their off-season so one of the restuarants was closed for renovations and the others ones kept closing early with no notification, which was really annoying especially when you've been out all day and come back starving. Also, they no longer have room service. It's the only hotel on the island that doesn't have crystal clear water due to seaweed (for lack of a better term# and it's the last resort northbound. The water was usually clearer in the morning to afternoon. That really makes no difference to us though because we travel the island and visit plenty of other beautiful beaches. Pros: They gave us a free upgrade on our room since they weren't busy. We stayed in the M experience, which included a mini frig stocked with free drinks #Spirit, Coke, Beer & Water#. They put on a different show every night. All bars are well stocked but if you want top self go to the Lobby bar. There are huge beach towels in your room so no need to pack them. Plus the rooms are very clean. When dinning be sure to ask for Elmer to be your server, best there is. #Example: my husband asked for steak sauce and he basically ran to retrieve it for him) Island tips: don't be afraid to venture away from the main square downtown, you usually find better deals, but be sure to scope out prices BEFORE you start buying. If you know your prices, less chance of getting ripped off. I recommend heading down Pedro Joaguin Coldwell Ave for those great little hole in the wall spots to eat. For the adventurous type, I recommend renting a scooter for the day and driving around the coast of the island. There is only one main road so it's impossible to get lost and the scooters are cheap and cost about $3 to fill the tank which will last you all day. If you want AWESOME fresh seafood go to Alberto's, but if you're going in the evening wear bu...

We love the island of Cozumel and have made many trips over the years. The past three times that we've went, we stayed at the Melia. The hotel sits right on the beach. No road between the resort and the ocean, unlike some of the other resorts. The food quality has improved over the years, we were extremely satisfied with the food. The staff is top notch. Everyone was so kind and willing to please. We have a 5 year old that travels with us and we feel safe with him here. The room is clean, and the shower was great, but the beds could use a new mattress. Overall I have a feeling that the next time we look to visiting cozumel, this will be at the top of our list.

This was not my first time at the Melia. I keep coming back. I like the layout, the location, the people working there, even the people that are guests. It's close enough to town to be a quick cheap cab ride, but far enough to be peaceful. It's all inclusive. The drinks flow freely, the food is average. I could always find plenty to eat but it ain't cruise ship food.

My girlfriend and I stayed here because my son was getting married and had already made plans based on the ceremony being staged at the beach of this place. I was a little concerned after reading a few middle-of-the-road reviews, but we wanted to be able to have meals with the bride and groom so decided we could live with it, especially as we would only be here two nights. I was pleasantly surprised as this place has nothing to be ashamed of. The desk staff were very pleasant and helpful, speaking very good English. The hotel is painted in bright colors common in Mexico. Our room was on the ocean side and was quite nice and roomy. Bed was firm, which was fine with us. The maids did a good job cleaning up and left us extra bottles of water when we asked. Being all-inclusive, the food and drinks were part of the package, which allowed us to not have to keep paying each time we wanted a drink or meal. The bartenders made some potent margaritas (on the rocks) and upgraded the brand of alcohol used at no charge, which was nice. The breakfast buffet was quite extensive and included an omelet station which rocked! The dinner food was rather unimpressive, although the restaurant where we had the wedding dinner was very good. The staff in this hotel hustled their butts off for us and everyone else we noticed. The only knock I have is that the AC must have been set for a higher temp in the evenings in all the shared buildings (lobby, restaurants) on the campus. We asked for them to turn it cooler during the wedding dinner, but the restaurant staff may not have been able to if it is on a central timed system. Overall, it wasn't as fancy as a four or five-star resort, but it was clean, pretty, spacious and had very good service. We also had the best beaches of the hotels near us. Was very relaxing lying/sitting on a beach chair under a plam tree with a margarita in hand, reading my Kindle and enjoying the beautiful view. Very enjoyable trip.

We enjoyed everything such as the food, the shows, the beach, the piano bar (excellent)... I can't wait to come back next summer.

The water and the ability to snorkel off the beach. Good breakfast. Felt like for the elite all inclusive the food could have been better. Filets were not really filets.

The pool, hot tub, and activities were great. It's a great place. I'd go back. The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.

Nice hotel but not a luxury hotel. Room was clean and well appointed. Hotel is not on the beach although it says private beach. It is mainly a scuba diver hotel. This is also a great place to learn to dive if you're interested. the staff are friendly and helpful. Beautiful huge pool. Not close to town although it is walkable or you can rent a scooter or car at the hotel and plan excursions.

Staff very friendly, great location for walking into town, nice dive shop nearby, great breakfast, very clean. Beds a little too basic, could do with more pillows and blankets in the room, but I didn't ask for any.

Hotel Cozumel is great. It is like returning home. We have been there 4 times. Raul the manager, Guadeloupe. & Consuelo at the front desk are great. We love it there & will return.

Direct access to Dive Paradise via walkway. Hotel staff is truly friendly. It seems important to all staff that You have a great vacation. Rooms promptly serviced each morning. Food was quite good and reasonably varied for all inclusive. Great value for the money. Well located, only $6 cab ride to town center. I intend to stay here again. Nothing stood out as lacking. It is not the "El Presidente" but is priced so much lower.