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8.4
Nearby
Arrecifes de Cozumel National Park
Chankanaab National Park
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8.8
8.8
8.8
8.3
8.1
7.9
Details
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Reviews
Overall
8.4 Excellent
Based on 3,589 reviews
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All Reviews 8.4
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Couples 7.3
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Families 7.2
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Business
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Solo
8.4
7.9
7.5
6.9
5.5
6.9
8.5
7.8
7.7
6.7
5.3
4.3
8.7
7.8
7.1
6.7
5.6
4.0
data provided by TrustYou
"Recreation staff is nice"
"Pleasant hotel grounds"
Top positive review
Top critical review
Excellent 9.7
We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation. Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
Good 6.0
Friendly staff Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
Recent Reviews
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Excellent
9.7+We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation.-Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.
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Good
6.0+Friendly staff-Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.
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Okay
5.4+the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.
9.2
Nearby
San Gervasio Ruins
Cozumel Country Club
$208+
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Reviews
Overall
9.2 Excellent
Based on 491 reviews
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All Reviews 9.2
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Couples 8.9
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Families 9.1
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Business
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Solo
9.6
9.5
9.4
9.3
9.2
9.0
9.6
9.5
9.4
9.3
8.9
4.5
9.5
9.4
9.0
8.5
8.5
6.8
data provided by TrustYou
"Very quiet"
"Good beach sports"
"Beach nearby"
Top positive review
Top critical review
Excellent 10.0
This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!
Good 6.0
Intercontinental- Presidente is a nice fading upscale hotel - after check-in we were IMMEDIATELY directed to a desk to sign up for sales pitch to their vacation club in exchange for breakfast and a 24 hour car rental. The ''club'' gives you a room triple the size and double the ammenities (two sinks, bathtub, sofas & chairs) of non-club members who pay triple the price for a VERY average room. We didn't know that the free breakfast included the company of the salesman. The ''club'' category room is very nice, but was not available for us as non-club members even though there were several available. The room we paid quite handsomely for was not adequate for three people. Staff is very friendly, english comprehension is marginal. Food is delicious. Plastic bar glasses observed simply being rinsed off and reused. Beach lovely. My son & husband obtained their scuba certification right on site. Seems to be a fun family place with lots of little children. Older children kept us up several nights playing beer pong below our deck. Desk was responsive with each phone call made about the yelling and screaming throughout the morning hours. We paid a decent amount of money for a very marginal room. Members of the vacation club pay less than we paid and get a room triple the size and double the ammenities. The knowledge of it all put a little damper on our vacation which was important to us because our college-age son wanted to go with his friends! I'd recommend the place - the spa was great - again, if they can't read or understand english, they probably don't understand your health issues - point ! If you are not a member of the vacation club, try to pay about $.
Recent Reviews
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Excellent
10.0
This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!
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Excellent
10.0
From the welcome we received when we arrived to the hospitality each day we were impressed! We felt like we had the entire place to ourselves. They even had books by each pool to read. The food was delicious, the view was even better!! We had always stayed at an all-inclusive resort, so this was a change for us. We expected to spend a fortune on food and drinks, but were pleasantly suprised that we got what we paid for. The most relaxing resort we have ever been to,..and we travel a lot. The only thing we missed at this resort was entertainment in the evening, it was DEAD!
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Excellent
10.0
The staff was fantastic..helpful at every turn!!! The room was wonderful great view of the ocean..my room was upgraded at no extra charge..that was wonderful The resturants were great the food was better than I was expecting and the service was a little slow which was great for us since we like to take our time eating. Check in and out was the wonderful and everything was correct with the bill. The staff was so helpful even the smallest detail wasn`t a problem and if you needed room service it was on time and everything was hot or cold if ordered!!! Can`t wait to go back next year....thanks
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Reviews
Overall
8.6 Excellent
Based on 685 reviews
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All Reviews 8.6
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Couples 8.9
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Families 9.1
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Business
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Solo
10.0
9.5
9.3
8.6
8.0
5.5
9.4
8.7
7.8
7.7
7.2
5.7
9.4
8.4
8.3
8.2
5.3
data provided by TrustYou
"Good beach sports"
"Pleasant hotel grounds"
"Recreation staff is nice"
Recent Reviews
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Excellent
8.6+Quiet location on the island, great landscaping and integration of wildlife into the setting. Staff is great, English only customers will have no problem getting a helpful response to request. Liked our upper floor room overlooking the jungle.-Excitement over food and drink wanes over time, selection is okay, you find favorites, but there a pattern that emerges over the days. Be aware that internet access involves an extra charge, and it is high. I paid $4 for a single hour. There were options for daily and weekly with a lower cost per hour, but 24*7 access for a week was well over $100. Did not sit well with me. Have never considered cost of internet when selecting a resort, but will do so in the future.
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Excellent
8.2+Staff was the best!
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Reviews
Overall
7.9 Good
Based on 1,073 reviews
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All Reviews 7.9
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Couples 8.3
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Families 7.9
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Business
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Solo 8.2
9.0
9.0
8.1
7.6
6.3
6.3
9.3
9.3
8.3
7.7
6.6
5.9
7.8
5.7
5.3
6.2
5.8
data provided by TrustYou
"Friendly service"
"Good beach sports"
Top positive review
Top critical review
Excellent 9.1
-Once you tip the staff, service quality is top notch -If you make friends with any of the servers, they will help you get special meals that aren't on any menus -Alcohol quality was good -If you're into all inclusives, this one is about as good as they come -Any activity you would want to do is riddled with upcharges, it felt a lot like Vegas in that way. -Anything you have to pay for is far more expensive than can be justified. Things like plastic flip-flops made in Mexico are priced in the $500+Mxn range. -You miss out on the authentic Mexican experience staying on the resort, but you waste a disproportionate amount of money by not eating and drinking your fill at the included restaurants.
Okay 5.4
ALL of the Staff Members were outstanding, helpful and cheerful. They couldn't have been better Ambassadors for our 9 day stay. The dinners at Bordeaux for French Cuisine were the ONLY meals worth eating. All of the meals were small portioned entrees, with absolutely NO green vegetables included or visible. The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.
Recent Reviews
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Excellent
8.0+We really enjoyed Secrets. The staff was very friendly and helpful. The food was amazing, we loved Bordeaux & Oceana! Our room was very nice as well. We especially enjoyed the the snorkeling at the beach, laying by the pool in the morning and the beach on the afternoon. We stayed in the Preferred area and would do that again, the pool itself is is worth it! If we go back to Cozumel we will definitely stay at Secrets again.-When checking in (which is supposed to be at 3:00 p.m.) we were told our room was not ready and had to wait until 4:30 p.m. We also were not given a tour of the hotel, which resulted in us not knowing much about our surroundings until the 2nd or 3rd day. There is a family resort that Secrets is associated with next door (Sunscape Sabor) & some nights there were loud children on the shared beach (not especially romantic for Honeymooners).
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Excellent
10.0+Everyone is beyond nice-Nothing
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Okay
5.4+ALL of the Staff Members were outstanding, helpful and cheerful. They couldn't have been better Ambassadors for our 9 day stay. The dinners at Bordeaux for French Cuisine were the ONLY meals worth eating. All of the meals were small portioned entrees, with absolutely NO green vegetables included or visible.-The deceptive photos of the hotel were 40 years old. It is severely Outdated. Rooms were in need of a complete refurbishment since NONE of the room's features, furniture or fixtures matched ANY of the deceptively old photos. Our Room -- 1410 -- shown as the corner room on the ground floor swim-up lazy river pool -- was SO freaking loud as it's next to the main walkway NOT shown where all of the outdoor equipment, bar goods, pool towels are taken early every morning. The Room Doors have NO Sound insulation; all of the noise of EVERY person or cart coming by goes straight under your front door. There are NO Soft closing front doors, so EVERY DOOR SLAMS SHUT. The room air conditioning WOULDN'T STAY ON. 3 of 4 days I had to call for service, and it still didn't work. MOSQUITOS & FLYS in the room at night kept us under attack in bed EVERY NIGHT. Unlimited-Luxury is more than just a phrase, and NOTHING LUXURY applied to this property. There simply was NO luxury anything. And NO OCEAN VIEWS from my Swim-up Preferred Suite. THE ONLY rooms to consider a Swim-Up Suites; all other room types are just not worth it.
8.2
Nearby
Punta Sur Park
Punta Celerain Lighthouse
$113+
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Reviews
Overall
8.2 Excellent
Based on 879 reviews
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All Reviews 8.2
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Couples 8.0
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Families 7.9
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Business
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Solo 8.1
8.6
7.8
7.3
7.0
5.6
7.0
8.2
7.9
7.3
7.2
6.5
5.5
8.9
8.0
7.8
7.3
6.8
5.8
7.6
7.1
5.6
data provided by TrustYou
"Clean rooms"
"Great shopping"
"Good beach sports"
Top positive review
Top critical review
Excellent 10.0
Entertainment programming was amazing and the staff is so attentive. They make sure you're always enjoying yourself. A struggle to reserve a beach chair- people wake up really early to mark chairs with belongings and there are not enough chairs for everyone.
Good 6.5
Staff were very polite and kind. Food was same every meal. not much choice. I got sick of it and I had to go out to eat in downtown. They charge for room safety box every day.
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Reviews
Overall
8.0 Excellent
Based on 627 reviews
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All Reviews 8.0
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Couples 7.8
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Families 8.3
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Business
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Solo
8.3
8.2
7.6
7.5
6.6
6.6
8.1
7.6
7.5
7.3
7.1
6.0
7.9
7.6
7.0
6.6
5.6
4.6
data provided by TrustYou
"Clean hotel facilities"
"Great view"
"Friendly service"
Top positive review
Top critical review
Excellent 8.0
This was out 3rd stay in 11 months. For us it just keeps getting better and better. You can walk for an hour to the north on the beach. A two minute walk to the south will take you to some really good shore snorkeling. $7.00 cab ride to town. I really think the food has come along way since June. One night at the buffet I had a filet that was on par with any I've ever had. Night life isn't all that, rooms a little dated but we like enough that we'll be back in February.
Okay 4.0
Overall the Melia was okay to average... we realized that traveling with a group of people we would have to comprimise certain amenities, but this was WAY below my expectation levels. Upon check in our room was not ready - we had to wait almost 2 hours for our room - regular check in is 3pm & we still had to wait until 4pm to get into our room. The front desk staff left much to be desired for with their efficiency, ability to answer questions, sense of urgency & basic friendliness. The room was decent & clean. Only 2 'English channels' on TV & one of them was often staticy & signal would go in/out. No refrigerators in room, but were indicated in trip contract. No clocks in room. Phone was not working for half a day. One day we had no water for several hours. The next day there was no hot water for several hours. Did not have a 'do not disturb sign.' The bed was extremely firm & I did not sleep well all week. Cleaning staff did the basics, but you could tell they did not thoroughly clean the room/bathroom. Staffing levels always seemed to be below adequate service levels. 1 bartender at bars with many people constantly waiting for 1 example. For an all inclusive resort - nothing seemed to be convenient to get to for food/beverage. The lobby bar was only open in the evening, outdoor bars closed at sundown & service bar in buffet restaurant so between the 4 bars, there were never more than 2 open at one time. Some employees were great, but many were rude & not friendly at all - if they even spoke to you. Breakfast was the only decent meal; however, only 2 days had breakfast sausage & there was never any bacon - but there was usually 'grilled sausage' which were cut up hot dogs! Most likely the leftover product from the beach bar the day before! I was able to find something to eat for the other meals, but overall the menu options were extremely disappointing! Some options were just awful - even to look at. Fresh fruit available at breakfast, but not lunch or dinner. Some things not identified. The jar of honey looked liked maple syrup & many people made mistake of putting honey on food. The honey & maple syrup were in bottles with no handles and were always dirty & sticky. The spa & gym were very nice. Beach was nice, but often dirty with cups & straws. Beach chairs old & dirty & bird droppings where you place your head. The resort just looked old in general. No Zumba? No parasailing offered? I did not want to travel to other locations for some activities - it would be nice to do on resort. Being on west side of island - you had to face the buildings when lying in the sun - I'm on vacation in Mexico, I want to face the ocean not the building. Water was darker blue not the clear aquamarine blue you hoped for. All in all - was extremely disappointing & we will never stay here again. We truly got what we paid for.
Recent Reviews
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Good
6.0
I had all inclusive with golf. Everyone in our group which totaled around 21 had to fight with the front desk for the golf. If we didn't have a copy of it we probably wouldn't have gotten it. It was even on there own web site for the rest of December but they still tried to bock on it. The buffet was OK but very little selection. Hard to get top shelf liquor unless you complained and tipped the bartender enough. Beach was great but the water had some debris which made it hard for snokeling, although just west was great snorkeling behind a break wall. Also they apparently took out the bar TVs so we counldn't watch any football games. The music played was also not very good.
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Excellent
8.0
We love the island of Cozumel and have made many trips over the years. The past three times that we've went, we stayed at the Melia. The hotel sits right on the beach. No road between the resort and the ocean, unlike some of the other resorts. The food quality has improved over the years, we were extremely satisfied with the food. The staff is top notch. Everyone was so kind and willing to please. We have a 5 year old that travels with us and we feel safe with him here. The room is clean, and the shower was great, but the beds could use a new mattress. Overall I have a feeling that the next time we look to visiting cozumel, this will be at the top of our list.
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Excellent
10.0
We enjoyed everything such as the food, the shows, the beach, the piano bar (excellent)... I can't wait to come back next summer.
8.0
Nearby
Chankanaab National Park
The Island Museum
$108+
Details
Map
Reviews
Overall
8.0 Excellent
Based on 889 reviews
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All Reviews 8.0
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Couples 8.1
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Families 7.9
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Business
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Solo
9.2
8.8
8.6
8.6
6.7
6.7
9.0
8.9
8.9
8.2
6.6
4.9
9.1
8.7
8.4
6.4
5.3
data provided by TrustYou
"Friendly service"
"Recreation staff is nice"
"Good beach sports"
Top positive review
Top critical review
Excellent 8.2
The beach was awesome. Very rocky but awesome. The drinks were good. Rooms needs update. The air conditioner was loud. Wifi in the lobby is slow. Food was ok.
Okay 4.8
Of course, the weather was nice and there was one restaurant that was decent. Other than that, it's hard to find much more that was good. Cleanliness was a HUGE issue. A friend of ours had multiple blood stains on their sheets. When they demanded a new room and showed the front desk pictures, they laughed and said there wasn't one available for a day. They ended up sleeping on beach towels that night. Food was pretty terrible. How do you mess up french fries? All 6 of us ended up having bad stomachs from the food here. Everything was watered down - including the KETCHUP! I expected the drinks to be watered down...but the ketchup??? Overall, after 3 nights, we were ready to go home. Everything was subpar. Oh, and the beach was rocky. Sand was obviously shipped in...not great. A definite SKIP. I won't be returning.
Recent Reviews
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Good
6.0+Friendly staff-Food was not great for lunch and dinner but buffet breakfast was awesome.
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Good
7.7+This is a perfect location for some phenomenal dives the boats come directly to the resort to pick you up from the dive doc There are three dive shops they compete for your business . I was a solo traveler on this trip mostly families and couples however I still had a great time met a lot of fun people-The food was plain Jane nothing that incredible I rate the food on a scale of 10 I give it a solid 5 1/2 I was strictly there for the diving so I didn't mind having plain Jane food however. The staff seems to move extra slow however it is the Caribbean and I'm used to a faster pace of life so not a big deal . I do feel that the Internet could've been much faster and they shouldn't charge for Internet in your room in this day and age
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Excellent
8.2+The beach was awesome. Very rocky but awesome. The drinks were good.-Rooms needs update. The air conditioner was loud. Wifi in the lobby is slow. Food was ok.
9.1
Nearby
The Island Museum
Arrecifes de Cozumel National Park
$305+
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Reviews
Overall
9.1 Excellent
Based on 394 reviews
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All Reviews 9.1
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Couples 8.9
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Families 9.3
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Business
-
Solo
10.0
9.4
9.2
8.5
8.3
8.2
9.5
9.1
8.4
8.2
8.7
data provided by TrustYou
"Friendly service"
"Good beach sports"
"Great shopping"
Recent Reviews
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Good
7.3+The staff was friendly and very attentive.-The food was not as good as I had hoped for. -
Excellent
9.1+Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.-Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up
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Reviews
Overall
9.0 Excellent
Based on 596 reviews
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All Reviews 9.0
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Couples 8.6
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Families 8.6
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Business
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Solo
9.3
9.0
9.0
8.5
8.5
6.2
9.4
9.2
8.9
8.4
8.3
9.4
9.2
9.2
8.1
8.0
data provided by TrustYou
"Great menu"
"Good beach sports"
"Friendly service"
Top positive review
Top critical review
Excellent 8.2
Scuba dive shop is top notch. The dive shop is a top notch operation that have been in business a long time. Had not dove with them for over ten years but outstanding continued service. Food was not very good in the restaurants. The buffet down by the beach was good however. Enough choices to satisfy most.
Good 6.0
Hotel is small, everything is close by. Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening
Recent Reviews
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Excellent
10.0+Recently remodeled,rooms were very nice, new TV, rain showers, AC. Nice lobby patio area with pool, some evenings had music and dancing some were more laid back. 3 very nice restaurants,we could walk in anytime, but were were just offseason. Smaller resort so very easy to get around and very quiet. Beach and chairs/sunbeds nice area to snorkel and swim. Somewhat remote, cannot walk to town but several places to eat and Chankanaab Park within easy walking. Staff and service were truly amazing, never wanted for anything,and did not get solicited for timeshare.-No hot tub in the pool area but there are hot tubs in the suites.
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Excellent
10.0-Sometimes a little loud at pool area; request room that does not overlook pool
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Good
7.3+Perfect location for divers, like me (not so good for bathing on the beach). Rooms are not expensive, clean and nice, but all restaurants outsides are 3 times cheaper.
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Reviews
Overall
8.0 Excellent
Based on 381 reviews
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All Reviews 8.0
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Couples 7.9
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Families 7.9
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Business
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Solo
10.0
8.6
8.5
7.8
6.3
6.3
8.3
8.2
8.0
7.1
6.4
6.3
8.8
8.5
7.9
7.1
5.9
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 8.5
Staff was attentive, courteous The construction in the nearby rooms did not stop at 5 PM as promised
Okay 4.2
snorkeling area taxi availability poor wireless connection no a/c in lobby, restaurant, elevators no trashcan in bedroom very warm a/c vent directly on bed food not good
Recent Reviews
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Excellent
9.6+Helpful staff, great views of cruiseship terminal, on ironman bike course and next to great dive shop-Na
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Okay
4.2+snorkeling area taxi availability-poor wireless connection no a/c in lobby, restaurant, elevators no trashcan in bedroom very warm a/c vent directly on bed food not good
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Excellent
8.5+Staff was attentive, courteous-The construction in the nearby rooms did not stop at 5 PM as promised
8.1
Nearby
Discover Mexico
Molas Point Lighthouse
$119+
Details
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Reviews
Overall
8.1 Excellent
Based on 253 reviews
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All Reviews 8.1
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Couples 8.6
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Families 8.2
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Business
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Solo
8.6
8.4
8.3
8.2
7.4
6.9
8.5
8.4
7.7
7.4
7.2
6.7
7.3
7.2
6.4
6.1
4.8
data provided by TrustYou
"Friendly service"
"Good beach sports"
"Great view"
Recent Reviews
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Excellent
9.7+Stayed one night. The beds were comfortable,the room was clean and the location - about two miles from town - was convenient enough. We walked to town for dinner, and felt totally comfortable walking back (there is a sidewalk/bike path the whole way) at 10 pm. Each room appeared to have a balcony. Happy hour was fun - lots of different people around. Staff and visitors all in a good mood. We left with a favorable impression.-The Internet access could be better. It's in the common areas - either the lobby or out by the pool. It was a nice night, though, so sitting near the ocean worked out well. The "jungle adventure" room would more appropriately be called the "overlooking the street" room. There are some woods on the other side of the street, but the road is not busy. We didn't use the pool, so can't comment on that...
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Excellent
10.0+Always clean, quiet and the staff makes you feel like you are returning home.-More adults than children
7.4
Nearby
The Island Museum
San Francisco Beach
$112+
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Reviews
Overall
7.4 Good
Based on 811 reviews
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All Reviews 7.4
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Couples 7.8
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Families 7.4
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Business
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Solo
9.5
9.2
8.6
8.0
7.3
4.6
9.3
9.1
8.7
8.1
6.3
5.8
9.5
9.1
8.7
8.2
6.0
4.7
data provided by TrustYou
"Friendly service"
"Good beach sports"
"Beach nearby"
Top positive review
Top critical review
Excellent 8.0
The pool, hot tub, and activities were great. It's a great place. I'd go back. The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
Good 6.0
I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate. They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
Recent Reviews
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Good
6.5+The staff was extremely attentive and took good care of the guests. They were always polite.-My hotel room smelled so bad that I could barely stay in there. I only slept in the room. The moldy sofa and stinky and very hard bed made for tough nights. The furniture needs to be replaced. The quality of the food was poor and the food choices were repetitive. The first two nights I was there, there was little if any variety.
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Good
6.0+I enjoyed interacting with the staff...found they were bound to strict rules and they tried their best to accommodate.-They used cheap alcohol...one of our group members watched a bartender setup his station and saw him water down the bottles. Drinks were bad tasting so I came to learn to enjoy their draught beer. The food was very boring and repetitive. No flair...nothing that stood out. Breakfast seemed like leftovers from dinner. They actually stopped serving food and alcohol after certain times...which is fine, I guess but I know other all inclusives have something open for their guests all day. I bought this night stay for my friend and his family from mexico. ..I was staying for a week with 9 of my family from Canada. I was surprised to see my friend was just as disappointed with this hotel on a one night visit - imagine, the rest of us were here for a week of this. This was a 20 year reunion with my friend lawyer from Mexico and it seemed to be wasted on discussions and arguments about the hotel instead of rejoicing. I give credit to Carlos...the front desk manager, for doing what he does. It's not his rules he has to follow. He didn't just have to hear things from us but also from multiple guests every time new arrivals came in. I cold see dispair in many eyes of the employees. Will I go back?
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Excellent
8.0+The pool, hot tub, and activities were great. It's a great place. I'd go back.-The ac was really loud in our room. We couldn't sleep well. Also the activities and tour guy that works at hotel hit on me. It was weird and made feel uncomfortable beign around them. The staff should be thought to be friendly but more respectful of guests.
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Map
Reviews
Overall
9.0 Excellent
Based on 46 reviews
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All Reviews 9.0
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Couples
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Families 9.2
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Business
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Solo
10.0
8.3
8.2
8.0
7.9
7.8
10.0
7.8
7.6
data provided by TrustYou
"Nice building"
"Spacious rooms"
"Friendly service"
8.5
Nearby
San Gervasio Ruins
Arrecifes de Cozumel National Park
$243+
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Reviews
100% verified reviews
Real guests. Real stays. Real opinions.
provided by
8.5
Review Score
Based on 12 reviews
Recent Reviews
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Excellent
9.0+excersionsbeach poolfood staff-no frigno chairs for balcony -
Excellent
10.0+Each day there was a fun excursion that is included in the price! We went snorkeling to Columbia Reef, snorkeling at El Cielo where there were thousands of starfish, horseback riding, bike riding and sailing! Food was also delicious!-Should have brought some bug spray for the mosquitos.
Details
Map
Reviews
Overall
7.7 Good
Based on 536 reviews
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All Reviews 7.7
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Couples 7.5
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Families 7.7
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Business
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Solo 7.3
9.1
9.1
8.9
8.9
8.2
4.3
9.3
9.0
8.7
8.5
8.1
6.8
9.3
8.8
8.8
8.2
7.9
6.2
8.2
6.5
4.0
data provided by TrustYou
"Near city centre"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Same staff as 3 years ago. Very friendly and competent. Food and drinks very good. Comfortable atmosphere. Lots of returning guests. Great when occupancy low. Dive center pricey, makes negotiations painful for package deals. No cash refunds for unused dives. But dive operators are good, and again many of the same providers as last time.
Good 6.2
Good location. Large pool, but closes at 9. Rooms were kept clean, but the floor was ALWAYS wet. The pipes seemed to keep the grout wet and if mopped, the floor would still be wet 8 hrs later. Associated dive shop made daily diving easy - but the groups were large and the dives short (45 mins, then they surface regardless of air or conditions). Lots of facilities that I didn't want - it was all-inclusive and I didn't realize when I booked. Couldn't order food. Since I didn't pay for the all-inclusive, I was told I could just buy individual meals / drinks - I couldn't. They only tried to get me to pay a lot for the buffets I didn't want. I ordered tacos and they were terrible - completely Americanized. I never ate or drank at the hotel after that first order.
Recent Reviews
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Excellent
10.0+Same staff as 3 years ago. Very friendly and competent. Food and drinks very good. Comfortable atmosphere. Lots of returning guests. Great when occupancy low.-Dive center pricey, makes negotiations painful for package deals. No cash refunds for unused dives. But dive operators are good, and again many of the same providers as last time.
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Good
6.2+Good location. Large pool, but closes at 9. Rooms were kept clean, but the floor was ALWAYS wet. The pipes seemed to keep the grout wet and if mopped, the floor would still be wet 8 hrs later. Associated dive shop made daily diving easy - but the groups were large and the dives short (45 mins, then they surface regardless of air or conditions).-Lots of facilities that I didn't want - it was all-inclusive and I didn't realize when I booked. Couldn't order food. Since I didn't pay for the all-inclusive, I was told I could just buy individual meals / drinks - I couldn't. They only tried to get me to pay a lot for the buffets I didn't want. I ordered tacos and they were terrible - completely Americanized. I never ate or drank at the hotel after that first order.
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Excellent
8.8+Direct access to Dive Paradise via walkway. Hotel staff is truly friendly. It seems important to all staff that You have a great vacation. Rooms promptly serviced each morning. Food was quite good and reasonably varied for all inclusive. Great value for the money. Well located, only $6 cab ride to town center. I intend to stay here again.-Nothing stood out as lacking. It is not the "El Presidente" but is priced so much lower.