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Location Resort fee. Valet parking not answering phone. No alternative for overnight parking besides valet of $37/night. No free bottled water for Marriott silver member, nor included in resort fee. No refrigerator. No slippers.
I enjoyed the hotel because the location is spectacular and dana harbor is nearby. This is a great weekend getaway because of the numerous shops and restaurants as well as activities that people could enjoy! I love the options of renting kayaks, paddle boats and paddle boarding. People can even go whale watching. I wishes the pools were open later, at least till 10:00 pm ( to swim ). I also wish the trees in the park didn't block the view of the harbor, but I suspect that's a city thing. I just remember about 10 years ago a friend of mine married at the hotel. I remembered the spectacular view of the boats sailing in the background . The trees from lantern park block the view now.
Thank you to Nicole at the front desk. Awesome Babymoon.
Beautiful view, great amenities. Mattress not as comfortable as you'd expect from a resort of this caliber.
Very comfortable bed and bedding. Bed and view of the harbor.
Location Extra daily resort fee. No slippers or free bottled water for Marriott member. Valet parking not answering phone. Only valet parking available. Bathroom cabinetry old and worn out. Poor water pressure for shower.
It's a beautiful hotel perfect for weddings and events. I was very happy with the upgrade to an executive suite. It's a first come first serve policy for free 2 hour bike rentals but I wish they had more than two smaller bikes out of the several bikes they had.
The location was nice. Don't book this room thinking you will be getting the price you see. It will be about $100 more a night than the listed price. There is an extra fee for everything. I am just waiting for the 2 weeks after checkout fee because I am sure it's coming.
I have religiously stayed at this Laguna Cliff Marriott for close to 20 years . But on several occasions , this last trip was the worst , where your check out experience ruins the wonderful memories of the entire stay . Most customers would never come back , but the reason I keep coming back only to encounter check out nightmares . For instance . I book my room there through Kyyack who send my reservation and payment on to Expedia , who email me my confirmation number and itenerary for my 2 nights. Because of a flight councilation by AA.com I am forced to just move my 2 nights forward 1 day and notify both Expedia and the Laguna Cliff's , and they both confirm no problem no change in rates . So at check out my $159.00 all inclusive rate per night had changed a little less than $900 including my payment to Expedia for one night , and because the airlines had lost my luggage and my money and medicines and all my clothes I didn't have sufficient funds to pay the inflated rate and refused to allow me to pay by check even with my bank president on the phone garrateeing available funds . So I had told the manager I had $300 in cash for an emergency , to which she said use your emergency cash or don't leave the property . So I left with $25 dollars to get to San Jose to meet with Ebay and then back to LA for my flight home . I was able to sell my $1200 iPhone for $550 to enable me to have a place to sleep the next night , and in Silicon Valley $550 doesn't get you much of a room . AA.com still has not found my luggage with my billfold medicine , keep in mind I was just recovering for 2 complete hip replacements . So with no money to drive back to LA to turn my car into Hertz and fly home , I was forced to turn my car into Hertz at the San Francisco International Airport which changed my Hotwire rate of $10.95 per day for 6 days into an $895 dollar charge that included the payment I had already paid Hotwire for the entire week . Finally at AA.com's counter I explain I have no options , no money to drive back to LA to fly home and that I pleaded with her to change my ticket at no charge to fly back from San Francisco to home and she reluctantly agreed but only if I took the red eye . I explained I had not eating almost 2 days , she said do you want this deal take it or get out of my line and contact AA.com/Customer Relationships . Next
I like a customer service. Great service. Thank you! Thank you! Thank you! We will come back. N/A
Beautiful hotel. Nicely renovated. Service was ok. Miss the service touches from the St. Regis. Seemed understaffed at front desk. Breakfast at Aveo restaurant overpriced and ok, not wow. Was offered a 'flash sale' upgrade at check in which felt awkward for a luxury hotel.
We cooked, our room was a good space near ammenities, the staff was helpful with all our questions. We had a great stay in San Clemente - take advantage of the beach trail!
Convient to my son'e house. none
No ocean views
Close to beach. On site restaurant had good breakfast menu, reasonable prices. Noise from interstate. Noise from neighboring rooms came through walls.
Staff are very good
It is easy access to the beach and close to where my son lives.
this was the best hotel i've ever stayed at. i had my 10 year old grandson and lots of games to play right there. great place!!!!!!!!!!!! very nice halloween displays. loved it all!!!!!!!
Good value. Nice sized room. Wish we could have stayed longer to check out the rest of the facilities!
Old, tired facility. Ants and waterbugs in bedroom. Rude front desk staff. Limited "business center". Pathetic restaurant. $3.50 for a cup of coffee!
Enjoyed the affordability and the spacious area! Came fully loaded with a kitchen, living room and bedroom has private doors
Hi the room was nice but the first morning I woke up with water pooring down from the room of the bathroom, water everywhere sounded like it was raining, filled half a bucket and mixing bowl from the kitchen from leaking water from the ceiling ugh! Yes, the staff was very nice and helpful they said they would do something in return for the leaking/flooding however they didn't give me a free night's stay or a refund which is what I would like, disappointing. I would like a full refund.
The resort location....the beach right in front, just beautiful!!
Kitchen, living room, separate bedroom. Housecleaning stopped by once during the 5 day visit. There was no room available at check in until 5 pm. pressure to go to a time share breakfast.
We chose this hotel because of its closeness to the beach where our family was camping.
This guest did not leave comments about this hotel.
Fantastic location. Hotel was great.
Our hotel room was huge! The staff was friendly and there were lots of amenities - the even have beach cruiser bikes you can take out for the day. Nice location too right across from the beach.
Quiet, except for traffic that died down at night. Location right across from beach. Check out was 10:00 a.m. on Sunday, did not like that.
The people. The staff was very friendly, welcoming and seemed genuinely glad we were there. I thought breakfast was included and we did not see any. Perhaps it was moved to a new location and we did not know.
Overall everyone was very helpful Toilet didn't works too good...a dog urinated in the elevator and our paperwork said NO PETS...parking was very strict..if you have a guest visiting you are out of luck with the parking
Location location location. Clean premises amd rooms, skywalk to the beach located close, very helpful front desk, and handicapped room was perfect. The late check out fees.