Pick-up location | Dana Point |
---|---|
Rental locations | 1 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
Enterprise
10.0
Excellent
29 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
3 locations in Dana Point
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Reviews
10.0 Excellent
Sep 2020
Pros:
The staff was fantastic both at the beginning and at the end of the rental. My husband left his sunglasses in the car and they called within 30 minutes of drop off to tell us. They are fantastic - will definitely rent from them again.Cons:
Absolutely nothing. They did an above and beyond service. Cheerful, helpful, didn't pressure us for an upgrade but let us make the decision. Very professional and I couldn't be more pleased with the rental experience.10.0 Excellent
Apr 2020
Pros:
Every step was super smooth6.0 Good
Oct 2019
Pros:
I ended up NOT renting a car. I did mot need the rental.8.0 Excellent
Jul 2019
Cons:
Unable to locate the car I reserved. Had to settle for a comparable vehicle10.0 Excellent
Jun 2019
Pros:
We rented a minivan for a family overnight visit to San Diego.Easy from the start. I was able to park my car at the location which made getting the van and returning SO much easier. Josh was friendly and helpful. Could not have gone better and plan to use them for any car rental needs in the future.2.0 Mediocre
Apr 2019
Cons:
Enterprise would not honor your rate. I had to find alternative.Avis
4.0
Okay
11 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Dana Point
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Reviews
10.0 Excellent
Aug 2018
Pros:
Friendly customer front desk.Cons:
no complaints others than it's far from the airport and I had to take an Uber...but that's the price you pay for paying less for a rental10.0 Excellent
Jun 2017
Pros:
The staff was friendly and fairCons:
I liked everything. This location and staff is really good!2.0 Mediocre
Jan 2017
Pros:
They had no cars available when I arrived, they wouldn't call any other branch to see what was available. Your app would not allowed to cancel the reservation so I couldn't look for another rental company. I had to call around and end up paying double of what I wanted. Horrible experience!4.0 Okay
Feb 2022
10.0 Excellent
Aug 2018
Pros:
Friendly customer front desk.Cons:
no complaints others than it's far from the airport and I had to take an Uber...but that's the price you pay for paying less for a rental10.0 Excellent
Jun 2017
Pros:
The staff was friendly and fairCons:
I liked everything. This location and staff is really good!2.0 Mediocre
Jan 2017
Pros:
They had no cars available when I arrived, they wouldn't call any other branch to see what was available. Your app would not allowed to cancel the reservation so I couldn't look for another rental company. I had to call around and end up paying double of what I wanted. Horrible experience!Budget
2.0
Mediocre
11 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
3 locations in Dana Point
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Reviews
8.0 Excellent
Sep 2019
Pros:
Drop-off was easy and super low-key. No hassle pick-up. Car was in good condition. Reasonable price.Cons:
Drop-off was intended for Labor Day (Sept 2) but the location (and every other location) was closed. I wasn't aware that I'd be unable to return the vehicle, and have yet to find out if Budget is going to charge us for the extra day despite no heads-up and no alternative drop-off options.2.0 Mediocre
Aug 2018
Cons:
I called Friday afternoon and reserved a mini van for a 24 hour rental and scheduled a noon pick up on Saturday. I received a call at 10 am on Saturday morning from Budget saying they did not have my vehicle. I called customer service, and they found a rental 1/2 hour away in the opposite direction. After negotiating with C.R., they agreed to give me the van for the same price. But, it was too late to find a ride to pick it up. I was very upset.2.0 Mediocre
Jul 2018
Cons:
They didn’t have the car I paid for2.0 Mediocre
Sep 2017
Cons:
Reserved a car but was notified the day of my rental that there were no cars available. A rep apparently called to let me know AFTER my reservation time had passed but didn't leave a message. Fortunately, I called to make sure my car would be ready, at which point the rep just told me that they didn't have any cars and to call about store and provided no additional assistance. I spent an hour on the phone ensuring that the guaranteed price would be honored at another location and had to speak to 3 different customer service reps (some of whom were rude) and had to cover the cost of travel to another rental location at the last minute.7.2 Good
Jul 2016
Pros:
Very convenient for me.Cons:
Agent could resolve my reservation amount vs billed amount. I believe AVIS has always handled this if there's a problem.9.2 Excellent
Dec 2015
Pros:
Upgraded for having to wait for my rental Good valueCons:
Office was closed when I arrived and I had to wait 20-30 minutes for someone to returnOne location in Dana Point
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2.0 Mediocre
Feb 2020
Cons:
Although I was confirmed for a call at noon, when I arrived at the site, the agent advised that no car would arrive until 1pm and that she could not promise that she could fulfill our rental reserve.10.0 Excellent
Jan 2020
Cons:
Nothing. The agent was great. Fast service. Great car10.0 Excellent
Jul 2019
Pros:
Pick up and drop off quick and easy.4.8 Okay
Apr 2018
Pros:
Pick up and drop off of the car was easy and I had nuxe customer service.Cons:
The car was horrible and it was extremely expensive with a lot of hidden fees.2.0 Mediocre
Apr 2018
Pros:
Atvthe last minute had no cars available and couldn’t get one at all.Cons:
Poor customer service and no opportunity to try to help2.8 Mediocre
Oct 2017
Pros:
DId not have any positivesCons:
I had reserved a car at the hotel for the next day. When I went to pickup the car they told me they did not have one because they were sold out. ("busy week") They would not provide me any alternatives. I requested that they taxi or Uber me to the next location and they said they could not do that. Horrible customer service. 2 employees at location but neither could do anything to me. Worst case I would have thought they would provide transportation to another location or drive me. But I received nothing and they really did not even apologize for not having the car available. I will not be renting from Hertz anymore. It was just the only option at this location.Rent-4-Less
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Dana Point
Most popular agency | Avis |
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Most popular car type | Intermediate |
Average price | $57/day |
Good deal | $53/day |