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room with satisfactory space; quiet (back); very efficient cleaning personnel who additionnally were multilingual and very nice ! New linen every day without asking it.Reception personnel, though not proactively "kind", was very helpful once you ask for something ...which is better than being kind without efficiency breakfast price/quality relation ist overdone, one can have perfect breakfast for half the price nearby. Parking fees are the same as official parking, and might be somewhat lower for guests who stay there for a number of nights (degressive tariff). Parking entrance very narrow for middle size cars already.
Well positioned close to all the restaurants, promenade and casino. Hotel restaurant was good. No air conditioning. No tea and coffee making facility. Expensive for room with no sea view. Noisy at night.
Excellent hotel, right by the beach, near to the casino. Would definitely recommend it to anybody thinking of having a short break or stop over in Ostend.
Proximity to the beach, location is ok. Friendly staff, available to help. Rooms are ok, fair value for money.
de parking aan het hotel is een pluspunt, idem voor het parkeren van de fietsen. ook de mogelijkheid om je hond mee te brengen vind ik fijn.
Excellent location near the venue of an event I attended. Spacious rooms. Professional staff. Only 2 tv channels available
In central position near beach and centre
The location of the hotel is ideal - in the middle of the city centre and a few steps away from the coast. For a four star hotel, you would expect airconditioning in the room. A toilet brush would also be appreciated.
I went on a short break with my wife and have stayed at this hotel before. We found the staff very friendly and the public areas of the hotel are were kept clean although the furniture at the front is a little worn. We enjoy a drink at the bar after having eaten out at one of the many local restaurants and the staff behind the bar are sociable and enjoy a conversation. The breakfast was enjoyable and there was a reasonable choice. Nice freshly ground coffee which I enjoy. The situation of the hotel is very good, just a short walk from many restaurants and bars as well as the shopping centre. The only downside was our room no 223 was looking as if it could do with a good makeover.The tea tray was brken in several places around the edge and needed throwing out and the wallpaper was dirty and coming loose at the joins. Despite this the bed was very comfortable and the room was cleaned daily to a good stndard and the cleaning staff were very pleasant.
All the staff were friendly, helpful and welcoming. The food was excellent with a wide choice of breakfast and evening meal buffet. The room was very comfortable and well maintained and the interconnecting doors for families was a real bonus. . The hotel is in a good location for local amenities and access to nearby secure local parking was really useful. We will definitely return here.
The low price, also the room was quiet at night The part of the hotel we were in was very cramped - room, corridors, staircases and lift. Breakfast was extensive but the hot buffet was warm at best.
The location was ideal for the centre.Hotel had secure car park.Breakfast very good .A nice relaxing bar and lounge.Easy checking in /out .Staff very helpfull and friendly
we just liked the room...and the area. Breakfast was good. First we received a room which was not ready (10pm!!!)...we had requested a big bed room and we received a twin bed room. the personel of the hotel was not very kind!!
Location, comfort of room. Room was quite small. Hotel parking expensive, street parking limited.
the room was cheap
very comprehensive selection at breakfast.first class.
great breakfast, friendly staff, good bed & pillows bathroom a bit aged
I liked that the hotel was very central with plenty of parking
The Hotel it's very good. None.
Breakfast was very good Staff were not very service minded Location was quite a long walk into the centre Swimming pool was very small
we had a family room which was very comfortable and spacious. Breakfast was good and with lots of choice. We found it a little too far from the central squares. If you hadnt managed to reserve a space outside the hotel the parking was difficult at times.
Clean, good service, nice swimming pool for kids
i didn't receive dinner on one evening because you have to reserve in advance. I was never informed to do so. According to the personel it was impossible to add one person. Barservice was not good. They didn't walked the room, you had to order at the bar itself, not a problem, only when they are at the back, don't come at the bar and block the little bell with a paper, you get thirsty.
The location was excellent. The breakfast was very good with plenty of choice. The early check-out time of 10am - it was a struggle to get teenagers up and fed and ready to leave by 10am.
We really liked the pool, sauna etc. It was small but very convenient. A big plus for us. Reason to stay at the hotel. we didn't know you had to make a reservation for dinner beforehand but got good directions to a perfect restaurant in town.
There are a lot of good points: the location (very near the tram station), the room (spacious and comfortable, including the bathroom), the buffet breakfast(good variation and tasty) etc... One and only: there was no tea pot in the room, which was a bad surprise to us, Japanese. Almost all the hotels and lodges in Japan, the USA, Canada, New Zealand and so on have one for guests to use. We took some Japanese tea packs with us, which was just a mockery.
Location from ferrie terminal at Ostende and Dunkerke The room very poor lamps dont work hairdriyer dont work low budget room
Breakfast was good. We arrived by 5p.m. and were told that we were too late to book in for dinner that night! with the number of guests in the hotel, I did not think that a small variation should have caused the kitchen too much problem with over 2 hours to prepare for this!. This soured our opinion and stay in the hotel.
owners of the hotel was very friendly, breakfast was excellent good chose of food. Hotel was very clean, also the rooms as well. To have tea and coffee in the rooms would have been better.
THe hotel was excellent. Staff were extremely helpful and even though the restaurant bwas closed that night recommended a very good alternative a short walk away. The rooms were exactly as depicted on their web site, clean comfortable and a lovely colour scheme. . The usual British comment regarding pillows but we had taken our own so we were OK.
The five star welcome, the cleanliness of all areas, good breakfast and staff that care , have stopped at many hotels world wide, this is one of the best, exceeds many of a higher price and star rating Nothing at all was wrong with this hotel or its staff
The food was very good and the hotel was clean.
Visited friends, enjoyed a meal and went shopping and sightseeing
Convenient location, friendly owner and staff, good size room and spotlessly clean, excellent buffet breakfast. Minimalist decor not to our taste.
Very friendly hotel, excellent facilities, good value. The hotel owner is involved in the hotel day to day and they are constantly investing in the property. The bar area was very comfortable and inviting, I thought it had been recently refurbished but it was done 3 or 4 years ago, it looked like new so they really look after the place. Breakfast was good with a nice selection of hot and cold food. car parking at the back of the hotel was reassuring although you could park free at the front if you wished.
The owners are very friendly and helpful. The room looks new, it is spotless. The breakfast is excellent. The bar is small but lovely and it serves good cappuccino at reasonable price. Close to Plopsaland, we bought the tickets at the hotel for Euro 24 (Euro 27 at Plopsaland itself). We got a room at the side that does not face the tram rail so we were not bothered by the noise. The room, though the booking.com describes the room to be 'spacious', is not big and it does not have a bath tub. The owners explained to us that they do have larger rooms with bath tub but only offer the small type (the so called 'A' room type) via booking.com for the sake of simplicity. Note that this 'A' 'B' and 'B+' room type is not the same as single/double room.
What I liked is that the hotel is close to the beach and walking promenade and has a parking for the car. I didn't line the fact that we didn't had a bath and apparantly only two rooms in the hotel have.
the cleanliness of the room, the superb breakfast, the nice bathroom, the parking possibilities. I didn't use the sauna so I can't say anything about it. There was no shampoo in the bathroom and I didn't like the look of the parking space.
It is a charming hotel run by its owners who do their best to offer to their clients an excellent and absolutely charming and caring service. The Gastronomy of the Restaurant is wonderful, and the lady of the house behaves like a real fairy princess to all her clients, especially the young ones, making their wishes come true. Terence really enjoyed preparing with her his favourite icecream cornets for his special dessert. It is also a hotel that is open to clients that use booking.com to make their hotel reservations.
Good value for money
The hotel was clean and comfortable and the staff friendly and helpful. The location is excellent.
Good access to town centre and the excellent all round attitude of the cleaning lady, she is a credit to your organisation. The restaraunt staff and reception staff were also helpful. As a disabled person, my wife and I were left to struggle with our cases and equipment on arrival. We were not made aware there was a trolley available.
The staff did everything possible to ensure a comfortable stay
Our greeting and service overall were excellent Our room was immaculate and the bathroom was very modern and spacious The hotel is located very close to the beach, shops and a wide range of restaurants The tram stop is only 100 metres away giving easy access to other towns along the coast Our room was a little smaller than we had expected Car parking was a problem sometimes due to daytime restrictions for on-street parking
Once sorted out, the service was good. Directions to covered carpark (fee payable0 could have been made easier with a small diagram and avoided driving around to find location. Breakfast was good and served on time. No heat in room - and the night was cold! No adjoining parking space and difficult to park to check-in. No covered parking - overcome by an arrangement between the hotel and private garageat a fee.
Very friendly and helpful manageress who ensured we felt most welcome. Hotel very central - 2 mins to great beach. De Panne is a delightful resort and Belgian coast is brilliant. Lively town without yobs! Safe cycling (very flat) and inexpensive tram that runs all the way up the coast as far as Holland. Less than half an hour's drive from Calais Eurotunnel. Try it! No onsite parking but local parking available. No tea-making or hair-dryer in room, but not unusual on continent.
The staff at the hotel were very friendly, helpful and accommodating. Nothing was too much trouble and they did everything that they could to make sure my stay was a good one. The restaraunt was not open for evening meals, so I had to walk into town. There was no dedicated Hotel parking and so it was a long walk from the car to the Hotel.
One couple given good size room,one given small size room.
Clean, comfortable and welcoming. Situated very close to the beach and is surrounded by restaurants and bars giving you a massive choice of food. Hotel has an excellent high quality menu of its own. Only 'failure' was not supplying sufficient towels for the number of guests in the room and failed to do so even when asked to provide them.
Friendly, helpful staff. Nice size, comfortable room which was very clean. Restaurant and bar prices were reasonable.
Nothing Room was not clean, bed extremely narrow, pillows lumpy, towels hard and dirty, compared to other hotels too expensive
quiet, sober room, clean
Clean,comfortable and quiet Lack of tea and coffee making facilities and the restaurant closing at 8pm
Friendly staff. Good location. Lots of restaurants and bars nearby.
the comfort and cleanliness of the room
Walked around De Panne and along the seafront. Had a drink and a meal. We were only there for one night so no opportunity for anything more adventurous
The quality and decor of the bedroom
location and food
celtral location lack of car parking
My wife and I stayed in the Hotel Maxim in De Panne for our last two nights following a tour of France and found the hotel and resort perfect. Parking is offered at the hotel but pstreet parking in the town is free and in mid June there was plenty of spaces. Nothing to dislike about the Maxim and staff
Helpful and polite staff
Proximity to the beach and public transport facilities They argue the hotel has been renovated. This only applies to the room to have breakfast/lunch/dinner in. Carpets (especially the one of the stairs) and rooms are old and the mattress of my bed had a "V" shape making sleeping very uncomfortable.
Breakfast The hotel needs renovation
Convenient for the shops and beach, easy access, friendly staff, comfortable room No tea or coffee making facilities in room
it was fine but a bit too expensive. Room quality wasn't in line with the three stars value for the hotel, things were very old and staled (i.e. TV, lift) very narrow corridor and room.
Hotel Maxim, Cajou, Europa, are operated by the same owner, as I understood, I booked for Hotel Maxim, but it closes for the winter season. so I was told to stay in its sister hotel, Cajou, on my way to the town. I was not very happy about that initially, but offset soon after I arrived. The staff is friendly, room is neat and comfort. later on, I found laundry services are free, close to tens of good restaurants, I spent a week there, so tried 10+ different restaurants, all are great, and even better than Brussels / Brugges' ones. Anyway, very good experience. The Breakfast is a little bit toooo simple, also probably due to the low season.
The hotel was very nice, staff were very friendly. Our room was a bit basic but clean
breakfast was good and staff very pleasant room was smaller than expected and bed was very hard
Very friendly staff
we found the hotel to have lots of out side space hotel staff great hard to find
The hotel was in a very quiet area, and the staff were very pleasant and friendly. I thought the decor in the room was very bland and did not show the room to its best advantage also from my wife's point of view it needs a mirror in the main room.
Good location and very quiet. Good nights sleep. Very comfortable beds. Large amount of complementary mineral water was nice touch you don't even get in 4**** hotels. Decor a little basic but so what!
Staff were very helpful and responsive to the needs of our group.
Reception/check in service very welcome and helpful. General facilities - quiet central location near to beach. Cleanliness Poor parking facilities.No advance warning of being within one way road system. No facility for providing any breakfasts (not even pre-packed) for early departures - thus paid bb rate for four breakfasts which weren't delivered. No staff on duty at 7.00am
Location,value for money, good breakfast None
the garden was really nice
Friendly staff, very nice breakfast. Good value for money paid. Room was very basic.
friendly staff nice hotel
VERY(!) friendly staff, good breakfast.
Central location, nice people Quad room very small & basic
The family room comfortably fitted our family of 5. The children loved the double bed bunk beds! The room was bright, warm and clean. The staff were friendly and the dining area had a childrens corner with plenty of toys. It was situated close to the shops and restaurants and an easy walk to the beach.
Friendly owner. Recently refurbished. Clean & tidy. Would have been nice if the bar / cafe at the front of the hotel stayed open later. In their defense, there are so many eating & drinking places nearby this wasn't a problem.
Nice family atmosphere
`breakfasta warm welcome,clean and comfortable bedroom plus exerlent
the breakfast was excellent. the kids enjoyed the triple room.being in the centre of town near the beach (150m) and plopsaland who no english person has ever heard of closeby being issued a parking ticket in the car park opposite whilst booking in and getting some change.
Central location, clean , simple room Very noisy all Friday night overlooking square
friendly owner and v.good value no tea or coffee making facilities in room
The hotel is situated in the heart of the town, and is great fo discovering the area! Rooms are a bit basic
sea view hotel staff
Very good location and beautiful viw of sea/beach Room decor was very dark and dull
You step out of the door, straight on to the beach. Impressive architecture, unpretentious, upmarket style and luxury. Staff were helpful. Nothing, strongly recommended.
The Hotel is clean, comfortable and the staff are helpful, the hotel is located almost on the beach and in close proximity to beach front restaurants. There is a tram stop outside the hotel, although a relatively modest walk will take you into the town.
The back door of the room opens onto a veranda / balcony directly adjacent to the beach, affording excellent beach views, sunsets, and the sound of the ocean lapping at the beach filling your room all night long if you leave the doors open. A bit on the pricey side given that it's a very nice but definitely aging hotel. That said, the location and see view rooms with balcony are worth the extra cost.
Location Needs refurbishing badly.
Location to the amenities of the city as well as our own leisure activities No tea or coffee facilities in the room. his would have put my comfort score upto good from fair.
The location of the hotel is great and the terrace on the the palace room was spectacular For a room marketed as a palace room, the amenities were under par. No slippers, no bathrobe, cheap towels and toiletries do not belong in a palace. the room itself was excellent however.
A quiet hotel with a very nice view on the north sea. Breakfast was excellent! It's a shame there's no Spa because this hotel has a perfect location for it. I called the reception from my room but they did not pick-up, not even a voice to tell you hold-on the line etc. The same number is the emergency number...strange!
large rooms, the rooms and hotel still have their beautiful original style but comfort is there. Beautiful view on the sea from the room and from the breakfast room. noise from room nextdoors.
Excellent location. Beautiful view of beach, sea and Albert promenand. Room and bathroom are very big, with a beautiful seaview. It was also very calm in the room. There was very poor breakfast. No fish, no vegetable, a little fruits. And no tea and coffee facility in room. Rooms are out of fix.
Excellent location within walking distance of seafront, shops and cafes. Very friendly atmosphere with basic but well appointed rooms. Liked the restaurant/cafe opening onto market square. Very good breakfast. Would have preferred earlier breakfast time. Can feel cold as no floor covering.
The room was small but very nice, the bathroom was super, and the staff very helpfull The bathroom had a bad smell.
Very nice hotel, clean and comfortable. Breakfast was excellent, although as I was catching a ferry, it started at 8:30 which was then a bit of a rush.
The rooms, although compact, were very nicely presented and spotlessly clean. The cafe/bar downstairs was pleasant in the evening and for breakfast (which was very good). The staff were friendly and efficient.
Very comfortable, welcoming staff and combining "rustic" with modern taste. State of the art electrics in room. Hotel still having a final coat of paint.
Very good out of season location. Out of season as it is directly on the market square so could be noisy in season. Very comfortable, up to date design, and the bathroom very good for anyone with physical disabilites.
Nothing at all very disappointed with staff and room No double bed ....room was twin beds although it stated double.. staff rude and refused refund only found out it twin bed after we paid ...
Recently refurbished hotel, clean and comfortable No staff! Key left for us and didn't see any staff until next morning at breakfast so couldn't get a code for free Internet or ask questions. Hate to think what would have happened in an emergency - not good!
the staff were friendly and helpful at all times I felt to be made at home during my stay here the facilities were clean and up to date my room was kept clean throughout my stay I was not happy that the sauna and steam bath were advertised as part of the hotel facilities not listed as chargeable.....eight euros per person per hour....not proper...not fair!
staff very friendly and helpful. Breakfast could have been more choice, ie cooked bacon,beans etc. cost of hotel parking
clean hotel top to bottom + very good staff no air conditioning charge for use of room safe
Ik vond de locatie heel handig. Ik lag op kamer 3040 , tot mijn spijt vlak naast de nogal rumoerige lift. Wanneer dan 's nachts klanten binnenkwamen was dit goed merkbaar aan de dichtvallende deur beneden en de geluiden van de lift. Ik had deze korte werkonderbreking geplant om even kunnen uit te rusten, dit is helaas mislukt. Ik vind het ook niet meer van deze tijd om 4€ per uur te vragen voor 'n internet verbinding. Het ontbijt was niet slecht maar ook niet uitbundig. Ik heb bv 's morgens geen spek kunnen vinden, toch nog altijd een klassieker dacht ik. Ook van het onbedekte 'prepare' vlees werd ik niet vrolijk.
The location is nice. The second day no additional toilet paper was given . We ran out.
Friendly helpful staff, good breakfast menu, bar open 24 hours We wanted to use the sauna and steam room, the information in the hotel room did not say that you needed to reserve it in advance in order for it to heat up, so we were unable to use it when we wanted to
a clean and pleasant hotel with a good bar
breakfast and the swimming pool No, but a couple of details would have made it even better
Location to the Town, Cleanliness, Selection of Breakfast Items. Nothing to Comment.
Good, flexible staff. Cooperative with changes in booking breakfast relative simple, however sufficient
Very impressed enjoyed our stay. Staff could not do enough for you and the hotel had many small touches that impressed very good value for money strange noises from plumbing
Sea view from the balcony, central clean and cosy. Not the hotel's fault but noisy building works next door.
Location in Ostende, close to beach and shops. Good bars and restuarants nearby. Parking
Very friendly and welcoming, ideal position in Ostend
I have stayed here several times and have each time been satisfed with the hotel. The breakfasts are good, rooms clean and of a decent size and you're within a stones throw of the city centre and the sea-side. Recomended! The only thing that I would suggest is that the sheets and blankets on the beds could be replaced with duvets as I find the former a little old fashioned, but otherwise no complaints.
Nothing special.... I'haven't lucky on this one... I asked for a triple room and i received and payed for a double, the room was small, and the bad for the kid was just by our side. the photos on the web about the triple room do not correspond at the real...
Excellant breakfast,large selection. Very friendly and helpfull staff. Bedroom - good storage, extremely clean,useful additions to spot less bathroom. Perfect position,close to the seafront and shops/restraurants. Attractive lounge/bar.
No tea making facilities in room
This is our second stay at the hotel and overall excellent . The staff are very good , comfortable room and breakfast is also good.The location is ideal for shops,bars , eating places plus the beach is a 2 minute walk.We will return again.Oostende is one very friendly no hassle easy to get round town and suits all age groups Nothing
Excellent position close to beach and town centre.