My original reservation was at RIC. The female Ms. Black wasn’t welcoming nor friendly. Ms. Black which was her first name first asked for confirmation number, license, and credit card. When I asked her to be sure I was told that’s what I wanted her to ask me! She then started, drivers license, and credit card. I pulled out the card I used to made the reservation with also handed my license. I was then informed that Dollar doesn’t rent vehicles to in state customers using a debit card (attach to bank). I politely took my things my husband wheeled me back to our car. Sad, and confused based on verbiage I read on Dollars website. Decided to take a chance to visit another location. This location was on broad street in Henrico, Va. The store was closing the manager Marie came out to see if she could help us. Since store was literally closing she asked which car would I need? I pointed to the closest car considering I’m sad because our trip is not going as planned. Maria may have seen the sadness in my eyes. She then said don’t worry I’ll have the vehicle ready as soon as they opened. She also took down my reservation number so she could make sure things went smoothly in the morning. We returned bright, and early Saturday morning, to Maria’s word everything was ready! Due to myself using my bank debit card the system required a credit check. Just a suggestion, not everyone likes to use credit cards. I am a firm believer if I don’t have it to spend I don’t buy. Especially with working for a large financial institution for the last twenty one years. This is also the company who works with organizations such as Hertz, Dollar to provide corporate discount services. Possibly if being required to leave a $500.00 deposit when using bank debit card, the option for credit check should be second suggestion or if person may be a liability. Overall Maria helped turn this negative, humiliating experience around! I am truly grateful for the level of service, and professionalism that she provided. Appreciated she was the one to take accountability for the actions even though she didn’t cause this. Her ability to resolve the situation was truly appreciated. Because of Maria showing me that I mattered, she who represents Dollar showed she truly wanted my business. Kudos once again to Maria! I pray she’s considered fior any increases available to show appreciation for all she does as an employee of Dollar. Warm Regards,
