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We had 2 rooms and could spread out. We had plenty of room. The service was excellent. The rooms only came with 1 TV. They offered to move the TV into the other room. Someone from maintenance quickly came to move the TV. It was too difficult so he brought us another TV. Very kind, very quick. The toilet paper was the cheap kind.
This hotel has a great location, easy excess on and off the freeway. Grounds are kept up well. I was excited to stay here again, great price for a weekend getaway. When I got to the front desk at 4:00 to check in, they told us that the room was still not ready and we would have to wait a half hour (check in time is 3:00) for the room. So we did, when the room was ready the young lady asked for a credit card for a $50.00 deposit, I handed her my pre-paid debt card, she then told me to read the sign. In so many words it states you MIGHT get your deposit back. I find this totally unexceptable that you can take someone's money for a deposit and can't promise it's return even if you meet the requirements for its return is stealing. No other company that takes cash deposits or takes additional deposits for having a pre-paid debt card has ever done this.
Close to freeways. Staff were very nice and helpful. Room was not clean. Toilet seat was not attached to toilet. Carpet was dirty. Elevators had bad odor. Could hear construction in the late evening.
The location was close to my testing center. I did like that they provided breakfast. We did not realize until the morning after but the room had bed bugs. I woke up with three bites on my leg and my boyfriend with one on his foot. We saw one bug crawling on the sheet once we had woken up and gotten out of bed. When we first entered the room, the first thing you noticed was the water mildew smell and the water stain on the floor. The smell stayed in the front room but didn't reach the bedroom. We also noticed black mold in the air vents and in the bathroom. While the bed was large, it was very lumpy and had stained sheets but still looked clean. We wanted to go the jacuzzi but from our view from the second floor, it looked very green so we decided against it. I didn't want to complain because I was already stressed about my exam but my stay was not comfortable.
Grounds are nice and very well kept Staff is very helpful Room was clean and nice but my room faced the 10 freeway so I heard traffic all night Overall a great deal for thr price and the free hot brrakfast was very good When I turned on the TV the sound came on but no picture While I was waiting for the maintenance person I decided to order room service which would probably have been very goid but no menus in the folder When I called room service ext She said she would have a menu brought to me but I never got it Ended up ordering pizza delivery
The grounds are nice The rooms are large Beds very comfortable the only way to get internet is in the lobby, it is said to be in all rooms the a?c did not work
Continuance easy in and out of freeway lobby clean and well maintained The room was dirty the carpet disgusting I dint even wan to steep on it bear feet The restroom in the shower was bunch of hair from the previous guess it was disgusting the bed it was hard as rock I ask for soft bed is that is soft wow ! I have a bed back I dint rest all night I ended up sleeping in the couch it was just bad experience
Staff was great. Our bed and pillows were so comfortable. The entrances are few and so you have to walk a lot to the rooms. The back elevator is really stinky from the laundry facilities gassy fumes. The main elevator takes minutes to arrive, so we took the stairs quite often, There were 3 police cars at the entrance on Tuesday, which was alarming. Our A/C unit was so sketchy on the 2nd night so sleeping was an issue. It would come on for 2 mins and go off forever. It was hot in there. 3rd day it worked fine.
- 24/7 access to amenities, such as microwave, eating utensils, snacks, etc. - lots of parking indoors and outdoors - large, comfortable room - carpet in the room was a little dirty
Breakfast, beds, pillows and blankets were all good. Didn't like the channel selection in order to entertain kids.
The room were cozy and the area was nice, right near a shopping plaza. At check-in the gentleman helping us was very rude! The next morning after check-in we realized that our sink was clogged and it took away for someone to come and fix it.
We arrived late and Martin the person on front desk was very helpful and accommodating under the circumstances. Thank you.
My backpack was taken from my room while I was out of the hotel room, I asked the employee at the front desk if it had been recovered in the lost and found and he said no. After 30 minutes of talking with the employee, he went into the main office and brought out my missing backpack. Our room had been locked at the time of entry, this led me to believe that it had been taken by one of the hotel staff members. My sister and I felt unsafe and very uncomfortable with our stay at the Best Western Plus in West Covina.
Nice hotel.. clean.. comfort. A lil old building for the price
Room are clean and the beds are super comfortable. Hotel is under remodel but excited to see the new improvement.
Friendly staff Only one elevator
Staff was very friendly, location to restaurants was great, room was spotless and the mattress more comfy than my own. Nothing negative to say.
Nice service at front desk. Clean room. Vending machines and Ice machines didn't work. It took me an hour to get a bottle of water.
Close to the freeway, making it easy off and on. Near to other eating places and shopping. The breakfast buffet was not that good for the price of $30 plus tip. The service however, was good. The bed were to low, making it difficult to get in and out of the bed. The room was clean and confortable.
Location Torn carpet, mold in bathroom, very low beds (typical of water beds in the 70s) noisy fan on heat pump, expensive breakfast buffet. We will not stay again.
The hotel is very quite in nice busness area, safety and secure nearby alot of restarents, The hotel A/C very old type with some noise, The worker in the in the restarent during breakfast time they are not to the level for trealing the people
It was so nice everything about this hotel was great . Has been me and my boyfriend's favorite hotel up to now . Everytime we go there we get great rooms . And there service is great as well There wasn't one thing I didn't like about this hotel . The only thing I wish that this hotel and other hotels offered was making a reservation online being able to get the options to there guest once arriving if they want to pay cash or with a credit card but it automatically charges a credit card upon making a reservation online .
I had a small issue ( the room next door was having some kind of party) normally I'd go with the flow... But I'd been in Vegas all week for work and i just wanted some peace and quiet. I called downstairs, they moved me from the 5th to the 9th floor and gave me 2 drink vouchers. Great price, I stayed in a hotel the night before at 2 times the price and it wasn't half as nice. I will be staying at the Doubletree Monrovia next time I'm in LA.
The location is great for us. We visit Los Angeles often and like to have a last night on the far northeast side of town so our drive back to Las Vegas is shorter. The breakfast was good. The rooms clean and comfortable. The water pressure in the shower was beyond pathetic. I don't know why, because the pressure in the sinks was fine. Also, there were not enough people working the breakfast. We asked for a straw for the baby, waited ten minutes and then had to hunt down someone else and ask again. It took awhile.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
Big room, free vending machine, free breakfast.
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Love Hampton inn always nice
Cleanliness and accessibility to resturants, walking distance
Forgot a backpack full of clothes r here, even though I didn't get a call from the hotel (even though the staff must have found it and I could have come back for it) when I did call and inquire they said they had found it and will courier it back. Other than that comfortable stay, good breakfast, though the room we had - 413 was small.
Bed was comfortable and clean. I've stayed at many Hampton Inns all across the USA. This one is the worst of the bunch. Staff not friendly .... not once did I see any employee smile. Nobody at front desk for check-in at 630pm, had to wait 4-5 minutes for desk person to arrive. Room was pretty worn-out and dirty, especially the carpet. "Complementary" Wi-Fi was incredibly slow; wanted to download a movie for my flight the following day, took ALL NIGHT to download 30% of the film. Staff would not deliver room receipts under door as with 99% of all other hotels, had to checkout at front desk, desk attendant appeared upset that I was bothering him for my receipt! Breakfast tasted like plastic.. Paid $169 for this quality experience, color me ripped off.
We had a warm welcome at this hotel, friendly staff, the breakfast was really good compared to others we've been. It's not expensive and worth every dollar. I really recommend!
Good service at desk; very clean rooms; location was convenient-easy access to major highways; great variety of shops in the area.
The location of the room first floor by the elevator. You heard all the noise. The toilet made a loud noise when used or it run. Told the staff,.,
The location is very convenient. Room is clean and has a microwave. The pool is good. If your skin is very sensitive then stay away. My baby's skin became red and he scratched all night
Nice clean property, free parking, free wi-fi , good breakfast and not too far from Los Angeles universal studios After 9:00 pm almost everything is closed only restaurant open was a place called BJ's food was pretty good with a good selection
Better value than the Westin in Pasadena where we usually stay. Will make the Hampton Inn in Arcadia our go to hotel when we are visiting family in the area.
Chan, friendly, and accommodating. And a great breakfast to boot.
Convenient location, friendly staff, ample parking, multiple breakfast selections and clean rooms Lack of electrical outlets in room and inconsistent location of available outlets
Terrible road noise!!!
Large, clean room, comfortable bed I think I should have been told that work was being planned for the front of the hotel. Carrying heavy gear around the corner to the side entrance was very inconvenient. Could not take advantage of the breakfast offered because I had to leave for work before breakfast started. Need to expand hours to accomodations earlier hours.
Gracious and welcoming front desk staff. Comfortable beds! Coffee/tea maker in room. No.
Location Too noisy, the refrigerator in the room started making noise in the middle of the night
The wifi is not effective No AC in the hallway
Great central location. Very nice, clean, spacious
I loved the customer service. The Associates that helped me were great. They went above and beyond. The hotel was beautiful. I will be back.
The size of the room. No complimentary breakfast was offered
CLEANLINESS. Location. Easy access to freeway. Walking distance to restaurants and shopping. I was not able to experience any of the amenities: gym, pool, onsite restaurant and room service, but it was important to me that these were available to me on this booking.
Beds were so comfy. Staff friendly. Breakfast was very good. Pool was used and it was very nice. Loved the water with fruit in front lobby. Thank you 'Holiday Inn'. Lol, elevators were very small.
neat and clean. nice staffs. the light in restroom was broken. and the highway nearby cause some noise.
The stuff was very friend. They checked us in very quickly. The room was nice and clean. The hotel is great but he view it's okay.
Staff was friendly and accommodating, we got a wheel chair accessible room, it was roomy. My kids and I had a good time at the hotel. Convenient, and fairly clean. A little bit dated in the hallway but in line of what I expect in a Holiday Inn.
The manager Ivan is a exceptional employee, going out of his way to help others and keeping a smile the whole time. Great staff all around. The fitness center did not offer and weights.
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
Will not stay there again
The overall appearance was nice, same for the staff. But, when the neighbor in the adjoining room got very sick and I wanted to leave the management became impossible to work with. The management didn't have a comparable room to offer me when the person in the adjoining room got sick and was constantly coughing up stuff all night. I asked to check out and they wanted to bill me one night extra as a penalty for leaving before the end of my reservation. I had to fight with them for over an hour before they let it go. Suggest paying by night only.
The workout room was clean and open 24 hours for use by the guests.
Breakfast was nice. I everybody used it. The bed was also comfortable Had trouble draining the water in the tub and couldn't control the AC
The hotel was close to many restaurants, within walking distance. The full kitchen was a plus but felt cramped with the desk so close. Breakfast was excellent. Staff friendly. While at the pool my kids needed to use a pool tool to retrieve a ball in the pool. My two daughters both got fiberglass all over their hands from the stick/handle. It was awful. I told the employee at the front desk what happened. She didn't seem to care
Staff was helpful. Very little parking. Small, crowded, rough and noisy pool area. Room was clean but nothing else to say about it.
The breakfast was really delicious ! It was a nice hot breakfast bar, variety of things! The staff was reall nice. The room could be cleaner. The kitchen floor was sticky like it wasn't mopped. When you walked in there was a strong room freshner smell to mask other smells.
This hotel located in very convenient location , there are many resturants around, and 6 minutes walking distance there is a trade Joe Market. The room is big. We all like it. I wish there were cookware in the room, since there is kitchen in the room.
Everything was great. Nothing
Staff could not have been more helpful. Rooms need updating, but very clean.
The room was nice and clean The room wasn't worth the price
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The staff was the best any problems they are on it . Great experience and I will definitely be coming back here.
Accommodating staff, breakfast Our room smelled like BO every day.. Really gross and they didn't honor our extended checkout time.
The young lady that was assisting with the continental breakfast. She was so helpful and friendly. Very pleasant to speak with. She is a keeper! No
Very clean. Rooms were nice and roomy. Bed was very comfortable. The breakfast was very good, hot waffles, eggs, potatos, and bacon. Fresh fruit as well.
We like the cleanliness. Clean comforter, sheets, pillow which a must for me. We stayed at room 106 which is next to their linen room.their staff was working all night making noise. Around 5 am we can smell the food they preared for breakfast. We did not have a good night sleep. When mentioning to a staff, she didn't even say sorry
The hotel was ok, just little small. But is clean Quite and sleep well, Next to IKEA, IN & Out, Walmart, Big mall near by. Room are Small
The staff, made me feel like they really cared about my satisfaction.
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room was clean.. the girl (hotel employee) the front desk 1 who did the check in Great customer service very nice friendly.. parking was easy room clean comfortable all good
Location next to shopping center, nearby restaurant, and Cal Poly Pomona. Room that we stayed in had no mini fridge.
It's next to the freeway The carpet in the room was extremely dirty and the man on the phone was not helpful when I called regarding an issue I had over the phone.
Convenient location Not real clean. Breakfast was not very good.
I like the room it was more then I accapt
nothing! I did not like that the cable channels had no signal the whole time, there was a big piece of carpet missing and it smelled stale and the renovation noise and I was not informed of any renovations when I booked my room
We liked the size of the room and locaion and price. Our last nite there were small ants in the bathroom and we forgot to tell the front desk. Breakfast was not very good. Food items were hard and seemed to be a day or more old.
Very nice for the price.
I stayed here for a night; expected to have terrible night but it turned out to be a decent stay. I would certainly recommend to my friends.
Cheap room, free wi-fi, easy check in and out, easy to get 5 dollar deposit back Clean room mostly, fridge and microwave included. Bed was fine for a hotel Someone brought ironing board and iron on request Shady motel area and other guests were shady. Wi-fi speed and reliability very poor. 5 Dollar deposit for entry card is silly Soft pillows with no support. Didn't come with ironing board and iron originally
Location is very nice Clean and open area. There are no electric kettle to make water hot
Staff was very nice. Hotel rooms and beds were clean. Wifi was slow.
The service and staff were very nice. Great Peruvian restaurant close by with 10% discount from hotel. Comfortable room. The air conditioning was too loud.
The staff was friendly, the rooms were modern and nice looking (at the time of our stay, they were remodeling and we got to try one of the newly finished ones,) and there was a complimentary breakfast for a decent period of time, 6a-10a with a nice spread. In our experience, other hotels in the past offered it for short times or had like, bagels and fruit and that's it. Here they had a waffle maker, eggs, sausage, potatoes, juices, coffee, etc. The night before, they also had a list of restaurants in the area that would give you a discount on your meal when you presented your room key. Many options available within walking distance. Anyway, we'll stay here again. Very happy with our stay. There was nothing negative about our experience.
Breakfast thatwas included wasn't actuall breakfast more like a snack you grab your self.
Parking. Bright exterior. Didn't have cups, blow dryer, Coffee in room. Little smelly. Dark color interior. Old elevator. Dark hallway. Smell cigarette. No extra toilet tissue paper. Old kitchen cabinet.
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hotel was quiet at night, service was very good. central location with nearby quick amenities wifi needed a username and password daily.
free parking is great, room is clear and clean traffic noise from outside
it was close to a grocery story, which was nice for buying food and wine. Limited parking. Also it said that beds would be assigned after purchase, i could not pick how many before hand. They charged me an extra $20/night for 2 beds. At the price i paid i could have stayed in a better location, closer to the city.
Cleanliness Noisy, very bad breakfast, just bread, boiled eggs, margarine, jelly
All of the staff were so nice. They greet you everytime they seen us. The room was clean and they cleaned up everyday & we were there 4 nights. I would return .
I rented a Petfriendly hotel is why i Couldnt get the lowest price of the day understandable my room was paid in advance the hotel desk person asked for my credit Card then places ahold 100 fordamages when leaving he seen my Very small tensas 50 forð�
Breakfast was good. There should have been a Microwave Oven in the room.
It is very good, all staffs are very kind, clean room,. Brackfirst is very exccellent
Price The hotel was adequate. I did think some of the towels should be replaced. One of them had several holes in it.
The Staff. A Roach in the shower. Mens Underwear under the sink. Ac broke on the the last night and was given a fan.